Hortons Reviews 

834
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their outstanding communication, dedicated approach, and proactive support throughout the entire property transaction process. Many people note that helpful agents go above and beyond, keeping everyone fully informed and ensuring a reassuring, completely stress-free moving journey. Some reviewers were not happy with slow moments, occasional transaction holdups, and complicated property chain issues that required extra patience from buyers and sellers. Despite these minor operational hurdles, consumers emphasize that competent agents successfully navigated the obstacles to deliver smooth and remarkably successful final results.

What people talk about most

Staff

Customers had positive experiences with staff, praising their exceptional professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting exceptional dedication and professionalism from... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing exceptional availability and constant... See more

User experience

People report positive experiences with user experience, finding the process stress-free and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more

Rated 5 out of 5 stars

My brother and I instructed Chris to sell our late mother's property. I had dealt with him previously and felt comfortable with him and trusted him to look after us. He did not disappoint. Chris was e... See more


Company details

  1. Estate Agents
  2. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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5.0

All reviews

(834)

38 reviews in the last 12 months

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Chris

Rated 5 out of 5 stars

Excellent Service

We have just sold our property with Chris Goodwin. From the initial meeting we knew we were in safe hands. Chris has a real passion for what he does and this shines through. He was professional, communicative and always on hand to answer any questions. The whole process was smooth and we would not hesitate to use Chris again.

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Chris Goodwin at Hortons is very…

Chris Goodwin at Hortons is very professional, keeping me up to date at all times, always ahead!
The house was sold on the first viewing!
Chris was always contactable and I cannot recommend him highly enough!

2 December 2021
Unprompted review
Rated 5 out of 5 stars

We would like to thank Chris Goodwin

We would like to thank Chris Goodwin, without him we would not have secured the property we fell in love with. Unfailing friendly, helpful and knowledgeable! We highly recommend him and should we plan to move again we will be asking for him specifically 👍🏻

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Chris from the Market Harborough branch sold our house in eight days, at above the asking price. Could not recommend enough. He was pleasant to deal with (unlike so many other estate agents we’ve had the misfortune of dealing with), and very responsive. Thanks to his hard work achieving our required selling price we are now in our forever home and very happy.

13 October 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable and efficient…

We just bought our first house after years of renting and while it could have been a stressful experience, Chris made sure everything went as smoothly as possible. It was so refreshing to deal with someone who took the time to understand us, our needs and who was always at the other end of the phone/email to answer my (numerous!) questions. We have now moved in the house of our dreams and are very grateful. I couldn’t recommend more!

1 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! We had a particularly challenging move with many obstacles along the way. But Chris kept our feet on the ground and made sure the deal got done in time with around the clock care may I add.
Highly recommended.
Thanks for all the hours of hard work Chris

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

We received a truly excellent service from Horton's and in particular from Chris Goodwin, Chris expertly guided us through the process of selling our home, his knowledge of marketing, the local market and how to present our home, was exactly what we needed. He managed to sell our property within 2 months after previously being on the market with another estate agent for 6 months without success.

Great communication, honesty and and excellent customer service was at the heart of the service we received, I would highly recommend Horton's to anyone.

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Hortons were excellent at helping answer our queries as buyers. A special thank you to Chris at Hortons for working extremely hard to chase up solicitors throughout the day. Highly recommended.

29 September 2021
Unprompted review
Rated 5 out of 5 stars

My agent was Chris

My agent was Chris. He was absolutely brilliant very kind always available to answer my call .very efficient very hard working always answered any questions kept me informed and got the best results .For him the client came first .Service was excellent. I would recommend him to all my friends and family.

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Probably the best agent in Harborough.

Probably the best agent in Harborough.

Chris was extremely professional, always contactable and patient when he needed to be! He came up with a clear marketing plan, orchestrated professional photos and made sure viewings were efficient. My house actually sold to the first person that viewed and for full asking price!

I couldn't ask for more from Hortons, worth every penny for the service and result delivered.

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service as a buyer!…

My experience with Hortons is a buyer and they were absolutely fantastic! After a bad experience with another estate agent for a property that fell through I was quite nervous about starting the whole buying process again. Chris was brilliant, always available and always responsive. He had a good understanding of our situation and was very empathetic. He worked very closely with our solicitor and our estate agent for the property we were selling and this ensured a seamless process. Thank you!

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Chris.

Chris has been amazing in helping us sell our house and buying our dream home. He was helpful, responsive and kept us up to date at every stage. It has been a very positive experience and if we ever sold again I would use Horton’s.

11 July 2021
Unprompted review
Rated 5 out of 5 stars

Hortons are such a progressive forward…

Hortons are such a progressive forward thinking agency with a personal touch. I can’t fault them, from the marketing process, viewing, chain management and sales progression I can’t recommend them more to anyone who is thinking of selling. Huge shout out to Maisie, Rebecca and Beth.

Thanks,

Jess, Chris and Constance x

15 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Attention

Chris Goodwin of Hortons recently sold our house and we were very impressed by his original presentation pitching for exclusivity and the excellent service and follow up he provided.
I would have no hesitation in recommending Chris to anybody wishing to sell their house.

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We met Chris through viewing a property locally. We had viewed something we were really interested in and needed a quick sale of our property so we could progress with it. Chris got everything moving really quickly for us, took some fab photos, marketed our property and arranged viewings. We had sold it within a few days at the price we were hoping for. He was extremely professional and knowledgeable throughout.

The customer service was second to none. Chris was available to help whenever we had questions, even outside of normal office hours. He would regularly get in touch to update on the progress of our sale and the chain above us. This was really reassuring especially when we struggled to get hold of solicitors.

I would highly recommend Chris and the Hortons team to anyone looking to sell in the Harborough District.

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended estate agents

I used Chris from Hortons for my recent house move in Market Harborough and he has been the best estate agent I’ve come in contact with by far. Knowledgable about the property, very easily contactable and helpful along the whole process chasing up solicitors and updating me at every point in time. Couldn’t recommend highly enough

26 April 2021
Unprompted review
Rated 5 out of 5 stars

First time buyers!

Being first time buyer's, we wanted to make sure we found an estate agent, who would give us the support and guidance to ensure an easy and informative transaction. Luckily we found this with Chris at Hortons! Throughout the whole process, he has been knowledgeable and courteous with what is the usual process of buying a home. Nothing was too much to ask of him and he was available anytime, for any questions and guidance. We couldn't recommend Chris highly enough, from starting our journey to completion. He's made the whole process feel very reassuring even with slight bumps in the road (not with Hortons or Chris in any way!) thank you so much Chris for helping us find our idealistic first home!

22 April 2021
Unprompted review
Rated 5 out of 5 stars

Chris came highly recommended when we…

Chris came highly recommended when we were looking for an estate agent and we found him extremely helpful. He was always available, even at weekends and out of normal office hours, to answer any questions we had and was very reassuring.
We will be very happy to recommend him to our family and friends and use his services again in the future.

22 April 2021
Unprompted review
Rated 5 out of 5 stars

We initially met Chris viewing another…

We initially met Chris viewing another property he was marketing and as we were having no luck selling ours with our current agents we decided to take him up on his offer of coming to view our property and seeing if he could help.

From that point onwards we were incredibly impressed with Chris’ honest and professional advice and we really felt we could trust him with the sale of our property.

Our property sold within three weeks of being marketed with Hortons and although it’s been a rollercoaster from sale to completion Chris has been there to support, chase and advise at each point.

We wouldn’t hesitate to recommend Chris and the team at Hortons, superb service from start to finish.

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Chris

Chris at Hortons has been great all the way along our moving house journey.
From meeting him at the initial viewing of the house we bought to completion day, he has been honest, informative and extremely accessible.
I’d definitely recommend buying a property through Chris at Hortons, first class customer service.

1 April 2021
Unprompted review

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