Hortons Reviews 

849
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company, highlighting exceptional results and consistently dedicated support across all transactions. Customers frequently praise the friendly staff and dedicated agents for their outstanding professionalism, constant availability, genuine helpfulness, and prompt communication throughout the entire property buying and selling journey. Some people also felt that the overall process was remarkably smooth and stress-free, successfully turning what is normally a difficult milestone into an effortless experience. Reviewers consistently appreciate the personalized one-to-one service, valuable local knowledge, and reassuring guidance provided by professionals during viewings, negotiations, and key completion stages.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting their proactive approach,... See more

Service

Users describe positive interactions with service, highlighting dedicated support and efficient communication... See more

Customer service

People report positive experiences with customer service, highlighting consistent communication and constant... See more

User experience

Consumers find user experience to be a wonderful and stress-free process. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We recently sold our house with Chris at Hortons. On initial meeting his approach to selling stood apart as being up to date, targeted and making full use of all platforms to market the house with rea... See more

Rated 5 out of 5 stars

I wouldn't sell a house again without Chris. Prompt feedback from viewings, late night messages when our house was under offer and always enthusiastic about our sale. Advice offered when our purchase... See more

Rated 5 out of 5 stars

We purchased a house through Chris and honestly could not fault his level of service at all. House-buying is a stressful process but Chris handled all issues professionally and promptly. He is incredi... See more


Company details

  1. Estate Agents
  2. also in
  3. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

849 reviews

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No recent history of asking for reviews

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5.0

All reviews

(849)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional!

We recently purchased a home through Tom Sturton of Hortons. His helpful, friendly personality and attention to detail set him apart from other agents. Regular and realistic updates made the process as stress-free as possible, with Tom going over and above our expectations. We are very thankful to Tom and Hortons. Highly recommended.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Tom dealt with the sale of my property and from the start was very professional, knowledgeable and helpful. He was always on hand to answer questions and dealt with everything thrown at him. He was available at all hours / weekends. I would recommend Tom and Hortons to anyone looking to buy or sell their property and wouldn’t hesitate to use them again in the future! Brilliant experience from start to finish

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Very grateful for Zoe for getting our…

Very grateful for Zoe for getting our house sold. Her communication throughout the entire experience was fantastic and we're not sure the move would've gone through without her. She was tireless in her chasing of solicitors and other estate agents and almost singlehandedly kept all parties informed of what was happening. We'd previously listed with a different, cheaper estate and found the change in service after we'd switched to be absolute night & day! From her accessibility, clear communication and all round support Zoe was incredible throughout. Thanks again Zoe!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Sold at asking price before going on the market

Gianfranco at Hortons did an incredible job for us - he managed to sell our house at the asking price before it was even listed, and the whole process took less than 3 months to complete. Fantastic communication (always well ahead of the solicitors!) and made the whole process a breeze. I’d recommend Gianfranco to anyone in a heartbeat.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Nicole was amazing

Nicole was amazing. Being able to contact her in the evening was so valuable. Nicole is super friendly and has excellent communication. She was super helpful during the whole process. It's great to have one person as a contact and not have to go via the office. Hortons and Nicole have changed my opinion of estate agents. My experience in the past has been terrible. I can't rate you enough. The moving in gifts were so thoughtful. A massive thank you.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Hortons- the best estate agents.

Having tried to sell our house without sucess with Purple bricks we knew we needed a fresh and innovitive approach in order to sell our house in such a difficult market. We approached Hortons and after speaking to Adam we knew we were in capable hands. From the start Adam was incredibly helpful and available to talk to when needed. Hortons unique marketing and social media presence soon secured the sale of our property. Having moved several times previously we can honestly say Hortons have been by far the best estate agent we've used.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Extremely positive experience - thanks Chris!

Chris was so helpful throughout the process of selling our house. He always kept us informed about what was going on his end, would send us regular updates on WhatsApp, and also responded in a timely manner if we had any questions. Chris also supported us with getting answers from our useless solicitors, ensuring we completed when we were meant to. We would use Christ at Hortons again thanks to the extremely positive experience we had.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Zoe from Hortons top rate

I bought my first home through Hortons with Zoe as our seller's estate agent. She was incredibly helpful throughout the entire process and was available for any questions or queries I had with the property via WhatsApp. Being a 1st time buyer, the process of buying a house was rather daunting, but Zoe always took the time to make sure I was happy and explained how things worked incredibly well. After the offer was accepted, she was the liaison with both solicitors and would keep me up to date even better and often faster than my own solicitor! Zoe really made me feel comfortable with the process and when she finally passed me the keys at the end, she produced a lovely gift to welcome me into my new home. She was top rate and provided 1st class service.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Sell with Hortons you won’t regret it!

Despite having two local estate agents living on the same road, we were really intrigued by Hortons unique approach to selling property and so we took the decision to have Chris at Hortons sell our house for us and we’re so glad we did. Our house sold in a matter of days and the personal experience we received from start to finish was faultless. Incredibly impressed with what Chris and everyone at Hortons are doing! Thanks a lot Chris!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris is a really professional guy who…

Chris is a really professional guy who made our buying experience something to look forward to anything we wanted to know about the property extra viewings also kept me up to date on movement in the chain if I ever move house again Chris is the guy I will be calling an estate agent who cares about its customers thank you Hortons

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We recently sold our property through Hortons. Our agent was Chris Goodwin, he was professional and knowledgeable and provided an excellent service throughout the selling process. He went above and beyond to speed things up on our behalf and we would definitely recommend him.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Experience as buyer with Zoë in Leicester

We had an amazing experience with Zoë as our seller’s estate agent. From the start, she kept us in the loop by setting up a WhatsApp group where we could easily communicate and stay updated. Zoë went above and beyond, regularly chasing solicitors on both sides when things slowed down. Thanks to her persistence and efficiency, we completed the purchase and had the keys in just 8 weeks. We truly believe it wouldn’t have been possible without her help!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to end

Couldn’t have asked for more! Great service from the start, very knowledgeable, friendly and professional. We both purchased and sold through Chris, he was always available and kept us promptly updated throughout the process. Our sale unfortunately initially fell through but Chris worked hard to help us get a new buyer quickly and helped keep our purchase going ahead! Our buyers also said how good he was too. Would highly recommend! Thank you!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Natalie Holden

I recently had the pleasure of working with Natalie Holden, and I couldn't be more impressed. From the initial consultation to the final purchase, her professionalism, knowledge, and dedication were outstanding. She took the time to understand my needs, offering tailored advice and demonstrating deep market knowledge.

Her communication was impeccable, keeping me updated every step of the way. Natalie's proactive approach and attention to detail ensured a smooth, stress-free experience. I was especially impressed by her negotiation skills, which led to a fantastic outcome.

If you're looking for an estate agent who combines expertise and excellent customer service, I highly recommend Natalie Holden. I’m grateful for her support and will definitely work with her again in the future.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Gianfranco Paparozzi

We met a number of estate agents prior to marketing our house and Franco was our first choice due to his experience, professionalism, personable nature and dynamic approach.

We particularly valued the way he ensured every lead was pursued from start to finish by contacting them promptly at the start and providing us with full feedback at the end.

Having him as the sole point of contact throughout also ensured that the process was as smooth as possible!

Franco has been a delight to work with and we would use no other estate agent in future and have absolutely no hesitation in recommending him!

Priti & Rhys

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience selling my…

Had a fantastic experience selling my property with Zoe at Hortons. From the initial meeting, taking amazing photos and to being so supportive throughout the whole process. Selling a house on your own at a young age can be daunting. Zoe made the process much easier and offered me support whenever I needed it. She would check in daily and always be there if I ever got overwhelmed/stressed. The process would have been so much harder if it wasn’t for her, and her constant reassurance. I cannot thank her enough. Definitely recommended & will be using her in the future!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Superstar agent, Gianfranco

We can't recommend Gianfranco more highly. He has worked tirelessly to achieve our dream house for us and never failed to address any of our worries or concerns along the way.
Communication was excellent at all times, Gianfranco always responded to every question and worked hard with everyone involved to make the sale of our house and purchase of our new one went smoothly.
If you are looking for an excellent agent, Gianfranco is the one for you.

27 August 2024
Unprompted review

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