Hostek Reviews 1,052

I remember choosing this company to host domains for their good customer service rating....
Fast forward to this years renewal to discover all phone support has been pulled. So a two week process that ended in me transfering to another company.
around a dozen emails to get a "password reset" sent??? and finally told cant log in anyway without a laborious check that i am me app......
in a word useless!

Complete Disaster, Server been broke for couple of days, being rebuilt, restored, etc works for a bit then down again! Complete Calamity, losing my customers. No stars

Umesh has been fabulous in helping me to resolve my issues

I am so frustrated. There is no phone number to call and evidently NO real people work at this company. For six months I've been unable to login to my account and update our credit card info with them. It is a constant back & forth of changing passwords then 2nd factor authentification, none of which work. I get, on the average, 7 notifications daily that our credit card payment failed. The robot and I have submitted multiple "tech tickets" to fix it and NO one reaches out to me. What is going on with Hostek!?

Very quick and accurate response from Joao.

Fantastic customer support from Joao via the chat interface. Thanks.

Once again Umesh was extremely helpful and follow up always on time.

Umesh called me at 1:47 to find out if there was an issue with my invoice (which was long overdue.) I told him that I had had problems getting into my account but hadn't had a chance to sort it out. He said he could help me, and then I looked at the clock. It was 1:51, and I had a zoom meeting at 2:00. I told him he had nine minutes to solve my problem, or he'd have to call me back later. Well, he was ON IT. He took care of multiple issues with lightening speed, and we were done with THREE minutes to spare. Thank you!!!!!!

Umesh was able to assist me with every question. He was very polite.

Had an issue with the Hostek WCP control area and - VLAD - did great - he fixed it quickly - THANK YOU - VLAD

Emails have been down for 5 days due to Hostek changing over server. There has been very poor communication, no resolution to the issues Hostek have caused themselves. My business is at a complete standstill costing us £1000's in missed orders. There is not even an apology.

Can someone in the complaints department please contact me.

Vladimir at HostTek.com consistently delivers outstanding service. He has helped me multiple times over the years, always getting my websites back up and running smoothly.

Most recently, one of my sites was hacked, and Vladimir jumped right in — he had everything restored and working again within just a few hours. His technical knowledge, responsiveness, and professionalism truly set him apart.

Vladimir provides genuine five-star service every time. Kudos to him, and thanks again for all your help!

Raby was very professional and helped fast and straight to the point ... keep it up

A big thank you to Hassan for the speedy help. My database crashed and a table unrecoverable but Hassan quickly uploaded the back up and everything was soon back up and running!

Excellent company, always quick to respond and their staff are knowledagble. My recent problem was quickly and efficiently fixed by Stef who kept me in the loop along the way. Thanks

The support received by their Tech, especially Joao has been really beneficial to the use of my services. Excellent !

Tech support service was a little slow but it all worked out in the end. Vlad was efficient fixed the issue.

I had a login issue with my account and communicated with Nivin. He was very helpful in resolving it right away!

If I could give a minus star then I’d be putting -10 stars.
48 hours of waiting for them to respond to messages and they can’t be bothered to respond.. I have even tried at 3am and it shows that they are on line but don’t even acknowledge in any way whatsoever.

If you need a hosting company and maybe need help then stay away from this company.

Really, helpful, makes life a tad easier, thanks, Joao