Excellent channel manager, easy to learn. Support responds fast, sales team is very good. Onboarding assistance, top notch. Unfortunately, due to VRBO’s poor integration service, I had to cancel my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hostfully, to new owners like us, can be overwhelming with its' capabilities & extensive platform. Onboarding isn't easy. It takes plenty of reps & self study. We could not have done it without the... See more
Company replied
had my onboarding session with Monica Leandro today, and I cannot say enough good things. She did a great job getting me fully boarded and ready to go. What stood out most was her incredible attention... See more
Company replied
Frank Bosi at Hostfully has been a massive help with our digital guidebooks! He’s taken the time to make sure I understand all the features, helped with custom design, and always keeps me up to date... See more
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Company details
About Hostfully
Written by the company
Hostfully is an all-in-one property management platform that allows vacation rental property managers to handle all aspects of their business in one easy-to-use space.
Vacation rental managers can now scale their hospitality worldwide easily with Hostfully Property Management Platform. Bring local, authentic flavor to your guests when they stay with you with beautiful Digital Guidebooks.
Contact info
455 Market St Suite 1940 PMB 861275, 94105-2448, San Francisco , United States
- hello@hostfully.com
- hostfully.com
4.8
Excellent
297 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hostfully
Hello Bart,
Thank you so much for your review. It's great to hear our guidebooks are working for you and it's been an easy process. Just know we're here to help with anything you need in the future. Thank you for choosing us over at Hostfully.
Great tool for my agency!
21 May 2024
Reply from Hostfully
Hello Catherine,
Thank you so much for your review. It's great to hear we've been an impactful tool for you and your agency. Just know we're ready to help your team in the future no matter what. Thank you for choosing us over at Hostfully.
Attentive and helpful
The Hostfully response team are always very attentive and reply with accurate information to answer questions.
7 May 2024
Reply from Hostfully
Hello Vanessa,
Thank you so much for your review. It's great to hear our support team has been able to support you throughout your journey with us. We're excited to continue to serve you in the future and see how you grow next. Thank you for choosing us over at Hostfully.
Enhanced management
Hostfully has significantly enhanced our guest experience and streamlined our operations, making information more accessible for our guests. I highly recommend it to other hosts.
It's a central hub for managing short-term rentals, integrating all necessary applications. I couldn't manage multiple booking channels without it; the system simplifies everything.
Hostfully is my go-to for property management because it's easy to use, whether listing properties or managing bookings. The intuitive platform saves me time and hassle.
What sets Hostfully apart is its excellent support team. They respond quickly and resolve issues promptly, ensuring smooth operations.
In short, Hostfully is awesome for property management—user-friendly, backed by stellar support, and efficient. If you're seeking a hassle-free, effective solution, Hostfully is the way to go.
9 April 2024
Unprompted review
Reply from Hostfully
Hello Daisy,
Thank you so much for your review. Insightful reviews like yours help new Hosts learn about your platform. We're glad to we've been both a great support system and tool for your team. We can't wait to see you grow further in the future and continue to serve you. Thank you for choosing us over at Hostfully.
Truyen and Hostfully have helped us…
Truyen and Hostfully have helped us improve our guest experience 100fold. So much of our business is now systemised and Information is so much more accessible for Guests now we are using their full service. Definitely recommend it to other hosts. Thanks guys.
16 May 2024
Unprompted review
Reply from Hostfully
Hello JD,
Thank you so much for your review. It's great to hear you had a positive experience with Truyen and our team. It's also great to hear we've been able to help your operation grow. We're excited to see how you grow next and continue serving you in the future. Thank you so much for choosing us over at Hostfully.
Great Hostfully Experience
Hostfully has been a big help for our vacation rental management because they have great customer service, a robust system, and a desire to keep improving their already high quality product!
16 May 2024
Unprompted review
Reply from Hostfully
Hello Patrick,
Thank you so much for your review. It's great to hear you've had a positive experience with our team. It's also great to hear our platform has been able to help your business grow. We can't wait to see how your business grows next and continue to support you. Thank you so much for choosing us over at Hostfully.
The overall experience has been good
The overall experience has been good. I do enjoy how much can be managed by my mobile device. We are still having issues with remote lock and Yale. Not that it is Hostfully’s fault. But, we used Brivo for our locks with Guesty and were overall happy. Since the change we have yet to have a smooth process. The app has been difficult over the last month. Freezing up at time and not allowing me to reply to guests. It seems it has been better.
16 May 2024
Reply from Hostfully
Hello Jen,
Thank you so much for your review. It's awesome to hear you've had an overall positive experience with our platform and support team. I also wanted to let you know we've updated the app recently to fix issues that some Hosts have experienced so feel free to update it and you should be good to go. We can't wait to see how you grow in the future and continue to serve you. Thank you so much for choosing us over at Hostfully.
Needs work
We switched to Hostfully because we were sold on the fact that we could make a call and get an issue resolved. Not the case. Chat bot. Help button and maybe hours later someone responds after we’re away from the computer. AND it seems like our app freezer all the time.
15 May 2024
Reply from Hostfully
Hello Shane,
Thank you so much for your review. We're sorry to hear you've had a negative experience with the platform as far as support and the app. I wanted to let you know we have recently updated the app to resolve issues that Hosts have been having. Along with this your feedback has been shared with the support team so they can better support you in the future and help resolve your issues. Feedback like yours helps us evolve and grow for the better. We appreciate you for your time and thank you so much for choosing us over at Hostfully.
Great platform
It’s one central spot for every application you need to manage your short term rentals. I wouldn’t have been able to manage the different booking channels without the system. It makes it so easy.
14 May 2024
Reply from Hostfully
Hello Natacha,
Thank you so much for your review. It's great to hear we've been an effective and unified solution for you. Feedback like yours lets new Hosts know how useful the platform can really be. We can't wait to see how you grow into the future and continue to serve you. Thank you so much for choosing us over at Hostfully.
The Guidebooks feature is quirky and…
The Guidebooks feature is quirky and very pricey. I didn’t choose Hostfully because I needed to make an immediate move to a new PMS and the Hostfully process with their sales and onboarding departments was going to take weeks - time I didn’t have!
25 April 2024
Reply from Hostfully
Hello,
Thank you so much for your review. Feedback like yours helps us change and grow for the better. While weren't able to help you we hope you have a great journey in property management. Thank you so much for choosing us over at Hostfully.
Reply from Hostfully
Hello Jana,
Thank you so much for your review. It's great to hear you've had a positive experience with both our team and our platform. Feedback like yours helps Hosts like you get an idea of the value that we can provide. We can't wait to continue serving you and seeing how our platform can help you grow. Thank you so much for choosing us over at Hostfully.
Hostfully is so easy to use
Hostfully is so easy to use! It makes managing my properties so easy, even with using other booking sites.
13 May 2024
Unprompted review
Reply from Hostfully
Hello Amy,
Thank you so much for your review. It's great to hear that our platform has been able to help you streamline your business. We can't wait to continue serving you into the future and see how you grow. Thank you so much for choosing us over at Hostfully.
Hostfully for the win!
Hostfully is my go-to for property management, and here's why it's a winner in my book:
Firstly, it's easy to use. Navigating the platform is a breeze, whether you're listing a new property or managing bookings. Everything is straightforward and intuitive, saving me time and hassle.
But what really sets Hostfully apart is its top-notch support system. Got a question or need help? The support team is fantastic. They're quick to respond and always ready to assist, ensuring that any issues are resolved promptly.
And let's talk about speed. Hostfully doesn't keep you waiting. Feedback is fast, keeping my operations running smoothly without any unnecessary delays.
In short, Hostfully is a gem for property management. It's user-friendly, backed by excellent support, and keeps things moving at the pace I need. If you're looking for a hassle-free solution that delivers results, Hostfully is the way to go.
13 May 2024
Unprompted review
Reply from Hostfully
Hello Michele,
Thank you so much for your review. It's great to hear that we've been able to support your business and help streamline your process as a business owner. On top of this it's great to hear that our support team has been able to help you throughout your journey with us. We can't wait to continue helping you grow and serve you in the future. Thank you so much for choosing us over at Hostfully.
No Substitute For Results!
8 months into our STR experience The Americana, Gladewater attributes the lack of questions from guests and the ease and enjoyment of their experience directly to our Hostfully guidebook. Guests have actually mentioned the guidebook in their 5 Star reviews of The Americana Gladewater.
Thank You Hostfully for making an easy to use platform and helpful support people to make it work.
8 May 2024
Unprompted review
Reply from Hostfully
Hello Mark,
Thank you so much for your review. It's great to hear that we've been able to help your business grow and simplify the hosting process for you. We can't wait to keep helping you and continue serving you in the future. Thank you so much for choosing us over at Hostfully.
Everything has been great
Everything has been great! very friendly website and app
25 April 2024
Unprompted review
Reply from Hostfully
Hello Jose,
Thank you so much for your review. It's great to hear your experience with thee platform has been great. Reviews like yours help show the value of our products to other Hosts. We're excited to see how you continue to grow and continue to serve you. Thank you so much for choosing us over at Hostfully.
Jose was great with customer service!
19 April 2024
Unprompted review
Reply from Hostfully
Hello Marisela,
Thank you for your feedback! We're thrilled to hear that Jose provided great customer service. We'll be sure to pass along your kind words to him.
Thank you for choosing Hostfully!
Staff is Amazinf!
This is our first experience with short term rentals and we have been so happy with the staff at Hostfully. They have been instrumental in our success in renting our condo out.
15 January 2024
Unprompted review
Reply from Hostfully
Hello Tami,
Thank you for sharing your experience! We're delighted to hear that your first venture into short-term rentals has been a success and that our staff at Hostfully has played an instrumental role in that. We're thrilled to be a part of your journey in renting out your condo.
Thank you for choosing Hostfully!
Reply from Hostfully
Hello Kenneth,
Thank you for your outstanding review! We're thrilled to hear that you think we're the best. Your support means a lot to us.
Thank you for choosing Hostfully!
3.5 stars due to glitches and bugs
there are several active glitches and bugs related to nightly rental rates, percentage line items, add ons being out of order, payments requiring approval or dissapearing into the abyss/limbo and aesthetics that leave hostfulyl coming up short on a 5 star rating. 3 star would be more accurate in giving an "average" C rating but providing an extra as Hostfully has been instrumental as a bandaid temporary solution for us
17 April 2024
Reply from Hostfully
Hello,
Thank you for your honest feedback. We're sorry to hear about the active glitches and bugs you've encountered, including issues with nightly rental rates, percentage line items, add-ons, payment approvals, and aesthetics. We understand how these issues can be frustrating and impact your experience.
While we're glad to have been a temporary solution for your needs, we acknowledge that there is room for improvement. Your feedback is invaluable in helping us identify and address these problems. Please feel free to share more details with our support team at support@hostfully.com so we can work on resolving these issues promptly.
Thank you for your patience and for choosing Hostfully. We are committed to making the necessary improvements to better serve you in the future.
Great Software - Great Customer Support
We are a small STR management business in Kimberley BC. We currently manage 17 beautiful vacation homes with the help of Hostfully and their great integrations.
Hostfully was a game changer for us and continues to get better and better. Without them, we would need at least one more permanent staff member.
Their tech support is quick, knowledgable and always available. That's impressive!
17 April 2024
Reply from Hostfully
Hello,
Thank you for sharing your experience! We're delighted to hear that Hostfully has been a game changer for your small STR management business in Kimberley, BC. It's wonderful to know that our platform and integrations have made managing your 17 beautiful vacation homes more efficient.
We're also thrilled to hear that our tech support team has impressed you with their quick, knowledgeable, and always-available assistance. Your kind words mean a lot to us.
Thank you for choosing Hostfully!
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