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Company details

  1. Cleaning Service

Written by the company

About HostmateUK Finding a trustworthy home cleaner shouldn't be stressful. HostmateUK was created to connect homeowners across the UK with thoroughly vetted, reliable domestic cleaning professionals they can genuinely trust. Every cleaner on our platform undergoes comprehensive screening before approval. This includes DBS background checks, detailed reference verification from previous clients, and personal interviews with our team. We don't cut corners when it comes to your safety and peace of mind. We offer the full range of domestic cleaning services to suit every household need. Regular weekly or fortnightly cleaning keeps your home consistently fresh. Deep cleaning services tackle kitchens, bathrooms, and those hard-to-reach areas that get neglected during routine cleans. Our end of tenancy cleaning helps renters leave properties spotless to secure their deposits, while one-off cleans are perfect for special occasions or seasonal refreshes. What sets us apart is simplicity and transparency. Enter your postcode to find available cleaners in your area. Browse their profiles and genuine reviews from other customers. Choose your preferred time slots and book directly online. Our pricing is straightforward with no hidden fees or complicated contracts - just honest hourly rates that vary by location and service type. We're fully insured for your complete protection, and our customer support team is always ready to help if you need assistance. Whether you're in London, Manchester, Edinburgh, Cardiff, or anywhere across England, Scotland, Wales, and Northern Ireland, HostmateUK makes finding your perfect home cleaner simple and stress-free. Join thousands of satisfied customers who've discovered the easier way to keep their homes clean.


Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor customer service

I signed up on this app, it takes severall weeks just to verify your identity. After verification, i still don't see jobs posted. I wrote to the admin, for several weeks no response. I continued to write, no response. I think it is controlled by one or two persons who determine who get what. Very poor customer service.

23 January 2026
Unprompted review

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