Host Merchant Services Reviews 61

Really helped me save money for me and my client, rather than looking for another sales oppourtunity.

Host Merchant Services exceeded our expectations. Ryan and his team made the entire process seamless and stress-free, even with the extra requirements that come with nonprofit organizations. Our new payment system worked flawlessly during our largest fundraiser, and we saw a noticeable improvement in ticket sales and efficiency. After struggling with unreliable setups in the past, this was a huge upgrade.

Customer service is always friendly and goes above and beyond to support my business needs. I was offered a slightly lower rate with another company, left HOST, and was begging to come back within the month. In a world of technologies, nothing tops friendly human English speaking customer service. Thank you HOST!

Ryan was amazing. He helped my Rotary club set up a new payment system that made a huge difference in our ticket sales for our largest fundraiser. We had previously struggled with Square and network issues when selling drink tickets for Oktoberfest. Ryan and his team were able to jump through all of the hoops that you run into with nonprofits and set us up with a great product!

Ryan from Host Merchant Services was referred to me.
It was a pleasure to deal with Ryan. He was very helpful and informative with setting up credit card processing for our business.

GOOD SERVICE INSTANT SUPPORT. HONEST COMPANY

Ryan has been one of the most helpful people I've worked with in this industry. Always striving to go above and beyond for us! greatly appreciated.

Host Merchant Services has worked very well with my business, helping to collect payments without issue.

Awesome saas integration support. Service and pricing exceeded expectations. Our dedicated RM is always helpful.

Great company, employees, support, and overall experience! Software works as expected.

Been messaging with them for months, which took a lot of time. Then after finally getting approved and signing the agreement I had to follow up multiple times for them to finally set us up with the processor. I had to email like 3 times. Only tp be told "Oh sorry, they weren't able to approve you" or smth like that. What a lack of professionalism and respect . Take your business elsewhere.

Terrible service. Keep holding ur money for 6 months for no reason and also not let you cancel and refund money for ur clients . More importantly u can’t login to see all transactions from ur account

Customer service was excellent! I worked particularly with Caleb P., whom truly listened, educated and provided the right level of detail to get me through the issue at hand. His follow up and attention to detail made all the difference towards resolution. Being in good hands is something that is hard to come by now a days. HMS has truly given me the customer service experience of a higher level of service. Great job!

I've used HMS for my credit card and e-check processing for more than 10 years. I've so rarely needed to contact them about my account, because everything always just works. I sincerely appreciate not getting bombarded with meaningless email marketing and correspondence pushing for upgrades. They've made my life easy by being consistently "up". This is one of my few vendors I can rely on to automatically work for my business 24/7.
Today was one of the very few times I've ever needed to communicate with the company, and associate Caleb was able to get me what I needed in a phone call lasting less than 10 minutes - what a time saver!

First it is very hard to understand your techs. I have never once spoken to someone who is easy to understand. Not once have I had an American to talk to. This last time my issue was nt resolved. I was given a case number . I waited to be reached and havenot had the opportunity to get back. When you are very busy this is a real problem when you get someone who has no idea what you are talking about and they you need to wait to get it resolved.

I find the site very easy to access, easy to see information that has been processed, I like the monthly billing in the mail helps to make sure I don't forget the credit to the account. All very simple! I also like no PCI nightmares.

Always incredible customer service everytime I call. Very nice people and problem always fixed

Great customer service. Huge improvement over the merchant service we used before. Easy to use website to run charges. Lower cost than before

Great Customer service and easy to work with .