Hotels For Humanity Reviews 73

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Still waiting for my order . The only response I got when I asked for time it would be shipped answer Was they are looking into it. Edit : was finally contacted with a delivery date received my order... See more

Company replied

Rated 5 out of 5 stars

I am excited that I received my pillows today, only after ordering six days ago! I experienced some hurdles ordering and I decided to wait and try again the next day. I was surprised to receive a cal... See more

Company replied

Rated 5 out of 5 stars

We absolutely loved the 1st night we have spent on the pillows we ordered from you. Best nights sleep we have had in several months. Appreciated that you ordered an upgrade when you were unable to... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience from start to finish! Great customer support and communication with every question being answered so quickly with great detail. Judd and his team are really informed and go the... See more

Company replied

Company details

  1. Hotel Supply Shop
  2. Homewares Shop

Written by the company

Get the best wholesale hotel supplies: sheets, motel bedspreads, comforters, bedding with us! We are the best wholesale suppliers companies in USA.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

My name is Tracy Lormand I ordered bath…

My name is Tracy Lormand I ordered bath towels only from this company 100% AWESOME TOWELS ,I ASK if they can send them within a week and YES IT WAS B 4 A WEEK I RECEIVED THEM TODAY , THIS COMPANY IS SO VERY VERY FRIENDLY POLITE AND MIST OF ABSOLUTELY THE BEST EVER THANKS AGAIN C U IN THE FUTURE FOR MORE ORDERS 🤗😎🙌😁🫶💯

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Cost was great!

Website was easy to use. Cost was more than fair. Experienced one of your pillows after a hotel stay and had to find them! I do wish you could buy just one or two, but hey now I have xmas gifts!

28 October 2025
Hotels For Humanity logo

Reply from Hotels For Humanity

Thank You So Much for your business!

Rated 1 out of 5 stars

Hotels4Humanity scam company

I placed an order through Hotels4Humanity.com on October 17 for 3 king size Downlite Enviroloft duvet inserts for $189. On October 22 I received an email from PayPal informing me that the merchant had sent a refund. I received no information about my order being cancelled from Hotels4Humanity. There was no communication or reason whatsoever since they are still selling the same product on their website for the same price that I paid. It is not reported as out of stock. In addition, the fill weight of the item I tried to purchase has now changed which indicates a lack of honesty and transparency in the company.

21 October 2025
Unprompted review
Hotels For Humanity logo

Reply from Hotels For Humanity

Hi Chris—thanks again for speaking with me right after you placed your order. Your Oct 17 order was submitted during a temporary pricing sync error, and I wasn’t certain we could ship at that price after the supplier updated its catalog and costs. Once I confirmed the discrepancy, we issued a full PayPal refund on Oct 22. We should also have sent a clear cancellation email—my apologies that you didn’t receive one. To avoid further confusion, we’ve temporarily hidden all downlite products while we verify the correct specs and pricing with our supplier. When the page returns, it will reflect the manufacturer’s current spec sheet. I’d like to make this right with 10% off the correct price and free shipping. Please feel free to call me directly at 605-858-0545.

Rated 4 out of 5 stars

Be prepared for long shipping times.

9/8/2025 Updated review: I did eventually receive my order and the business owner reached out so I am updating the review. I would have appreciated more communication and customer service in the process. Their web presence makes it seem like a much bigger company than it is and that added to the frustration from not receiving a response. Now I'm aware that it's a small family run business, which I do like knowing I'm supporting them with business. I hope they can find a way to be more responsive with their clients.

Previous review:
I ordered towels on July 12th and haven't received any shipping information. I had to call, text and email before I received a response that only said 'we shipped your items' with no other information. I asked for a tracking number. The response said he'd look into it, but I haven't heard anything.

10 July 2025
Unprompted review
Hotels For Humanity logo

Reply from Hotels For Humanity

Jennifer, I’m so sorry for the trouble with your order and the lack of updates. A duplicate purchase order with our supplier caused your towels to be mis-shipped, and at the same time I had a serious family emergency in July and August. I dropped the ball on keeping you informed, and I take full responsibility.

Your order has since been delivered, and I want you to know we’ve improved our processes to prevent this from happening again. I deeply appreciate your patience, and if you feel the matter is resolved, I’d be grateful if you might consider updating or removing your review.

Thank you,
Judd Uhre, Hotels for Humanity

Rated 1 out of 5 stars

I placed an order on July 9th and have…

I placed an order on July 9th and have yet to receive my product or any type of shipping confirmation. My money of course has been deducted from my banking account. I have emailed X 3 with absolutely NO RESPONSE.

9 July 2025
Hotels For Humanity logo

Reply from Hotels For Humanity

Tammy, I’m so sorry for the lack of communication and the delay on your order. I had an unexpected family emergency in July and August and I dropped the ball—that’s on me. We’ve now canceled your order and issued a full refund. I truly apologize for the frustration this caused.

If there’s anything else I can do to make this right, please reach me directly at support@hotels4humanity.com
or 605-858-0545. If your issue feels resolved now, I’d be grateful if you’d consider updating or removing your review. Thank you for your patience. — Judd Uhre, Hotels for Humanity

Rated 5 out of 5 stars

Great

Online Ordering process was nice and easy

2 August 2024
Hotels For Humanity logo

Reply from Hotels For Humanity

Thank you so much for your business!

Rated 5 out of 5 stars

Easy and intuitive

Easy and intuitive purchase process met or exceeded expectations at all levels. Looking forward to doing business again with this company in the future.

13 April 2024
Hotels For Humanity logo

Reply from Hotels For Humanity

Thank you Leslie! We really appreciate your continued support!

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