Worst mobile operator ever! Tech support is not willing to help, always turning off the phone and won't listen to issue with phone number
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See what reviewers are saying
. The mobile network is really shitty , internet connection is absent half of the time I travel in Israel or stay at one place without wifi. it was much simpler when I paid 60 per month not get a de... See more
Avoid like the plague! I paid NIS100 for a SIM card to use while on vacation. Voice quality is non-existent, cannot get through to anyone and data quality quickly drops to zero outside the Tel Aviv... See more
I just say its an average . I was motivated to buy google pixel 3a after reading reviews from here https://hotmobilereviews. com /2020/06/04/google-pixel-3a-xl-review/ But not satisfied now.
Company details
- Telecommunications service provider
- Internet provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
Information provided by various external sources
Hot Mobile provides nationwide wireless service using UMTS in the 2100Mhz band, with supplemented coverage through a domestic roaming agreement with Partner.
Contact info
Israel
- hotmobile.co.il
Taking advantage from a 2months Olah Chadasha during a global pandemic. Pathetic.
You blocked my free sim received as an olah chadasha on month in advance and without notification. It's clearly writter it had to last 3 months, you blocked after 2 and no one would have been able to tell me why or re-acive it. So I found myself with no phone, during a global pandemic, after 2 months from the Alyah, with no family in Israel and struggling finding a job because of the pandemic. Tbh I hope you'll close your business: whoever could taking advantage from an olah chadasha could do whatever. You deserve no customers...I'll tell ANYONE, expecially olim to NEVER and I say NEVER sign a contract with you. We Europeans and Americans are used on a quality level service you definetly cannot provide.
11 May 2020
Unprompted review
It is the worst phone company I ever…
It is the worst phone company I ever dealt with. Please avoid them it will earn you a lot of time.
Each call is above 30minutes and personal is very rude and incompetent.
I hate them sorry.
Ah and after I unsuscribed from their plan they kept taking money from my account during 4 months until I called them to stop (over 40 minutes call). And today they are still taking my money from my account. May be I will sue them but I am now waiting 20minutes in line until someone will answer me.
Really avoid them it is famous in Israel to be the worst customer service.
22 April 2020
Unprompted review
DO NOT USE THEM!!!!!
DO NOT USE THEM!!!!!
They robbed me with over 1000 shekels!!
11 February 2020
Unprompted review
Very Very bad
Very Very bad, rude and unpleasant customer service.
I have screenshots of calls over an hour with them and for a week they still didn't solve my problem. I sent them 4 emails and no one get answer (first one from a week!) If only I could run away but it's not so easy...
9 December 2019
Unprompted review
Avoid HOT Mobile!
* A lot of hidden costs - They claim "it's free" however when you get the bill suddenly you are charged for things you had no information about
- As an example, someone called me from abroad and I was charged for the call. I have NEVER been charged by any other operator in the world for a call that I received when being in the country where the contract is from.
* Poor reception. In my apartment, there are a lot of dead spots where I have only one bar on my connection.
* Very bad customer service - Impossible to get through to an English speaking employee. When you finally get through you are usually not received very nice.
I do NOT recommend HOT Mobile in Israel. Make sure to do research before you choose your phone-provider.
18 August 2019
Unprompted review
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