Hot Pink Haberdashery Reviews 

I placed an order for an item that was stated as in stock so expected it to be dispatched the same working day, as per the information in Shipping and Returns on the website (the order was placed in the morning). I still hadn't had confirmation of dispatch after a couple of weeks so I emailed to ask to cancel the order. I didn't get a response. After seeing the reviews on here, I decided to make a claim through my credit card company to get my money back. It was only after I emailed HotPinkHaberdashery again to say that I had done this that I got a reply to say they'll cancel the order. Truly terrible customer service. The website needs to be updated to reflect more realistic delivery time frames.

Item not delivered
30 meters of fusible fleece £209 never delivered. No communication, no refund offered, no response to messages, emails or phone calls! How rude. I placed an order 10th December 2024 and today is 28th January 2025 and the item is still missing. I think maybe the company is in difficulty so please be aware. Think carefully before you order. Pay by PayPal or credit card so you are covered by buyers protection.

Order not sent out, unable to contact them via phone as no one answers and no reply from emails either. This seems to be a common issue so I would think twice about ordering from Hot Pink Haberdashery especially as there are cheaper more reliable suppliers to choose from.

I ordered from Hotpinkhaberdashery on 24/10/24. They never sent the order. I emailed twice, no response. Phoned but phone rang out. Then raised the issue with Mastercard on 19/11/24. Mastercard gave the retailer a chance to defend the claim. Mastercard refunded the money later in November 24.

Awful experience. They seemed genuinely surprised, (when they eventually responded to my emails), that I wanted a refund for items not delivered after almost a month of waiting.
There are many good small businesses online. Unfortunately, this is not one of them and best avoided.

Order placed on 3rd December, still not even despatched on 18th December, despite website saying 24 hour delivery.
Sent message to cancel order and request refund - no response.
Tried telephoning the number on the website (01208 812400) - no answer, rings out and no message facility.
I see from Trustpilot that this is not an isolated incident - wish I had looked at Trustpilot before placing the order.
UPDATE: Refund received 18/12/2024 - but no correspondence.

Very disappointing Company to deal with. Placed an order on 26th November 2024 which was finally delivered on 10th December. Only 14 days !!!!!!! Hmmm. Having now read previous reviews it is not surprising. Also Company response to poor reviews is very poor and appears to lay the blame at the Customers door. It’s a pity that poor Customer Service and or performance is not dealt with in house. Won’t be using this Company again. I've taken on board your advice and will have a great Christmas as you celebrate your 3.1 Customer Satisfaction.

Wish I could give 0 stars. Never been spoken to so rudely by a company in all my life. Ordered on Monday. Website states same day dispatch (expected Tuesday as it was past 5pm). Still no order confirmation of dispatch info a week later. Phoning multiple times a day with no answer. Had an email on Friday to say they would look into it Monday morning. Phoned/emailed Monday lunch time to chase. Their email reply said to not waste my time phoning necessarily and that they would get around to my enquiry once they had worked through the 100 emails they had received over the weekend. Website states 24hr delivery service. Advisor on email proceeded to argue over and over that this is not something they offer. Explained I was desperate for my order to be dispatched (it’s been a week since I placed it) and my own orders are now late (unlike them, I care about the customer service my customers receive). I was told to stop emailing so they could get around to it. When I replied I was told ‘yet another email to stop us getting to your enquiry’. The company had time to respond with multiple replies but not to check my order was being dispatched. Horrific customer service and still no sign of my order over a week later. Wish I had read these reviews before relying on them. Asked for a refund only to be told my order had been dispatched so they would need to check if it could be recalled. Now they can tell me about dispatch! Still no sign of tracking info or dispatch email though. Wish me luck with a charge back. Avoid avoid avoid.

Just received another reply whilst writing this…. They told me I was wrong and having a hard time accepting it. They claim they are proud of their trustpilot reviews (20% 1 star is not something to be proud of?!) and then told me they noticed I didn’t even have any trust pilot reviews for my business. Like what the actual??? Can you believe this is customer service??

I was worried having read some reviews on Trustpilot, but it's clear this is a hard-working small business doing their best.

I ordered some paints on 14th November. They were very significantly reduced in price.

17th November I received a very kind email from Helen apologising that they'd run out of the paint I ordered and offering me two alternatives.

I replied and accepted, but said I'd need them by 22nd November, so if it wouldn't be possible please cancel.

Helen replied on 18th November, posted them on 19th November, and I had them by 20th November.

The product itself - one of the pots of paint was very dried up (but that's not surprising for very reduced items, I suppose!). The other four pots of paint were in perfect condition.

I was so impressed with Helen's kind, honest, and reliable responses. I wouldn't hesitate to order again.

Thank you!

I ordered a full roll of fabric on the 18.10. and now is the 28.11. and it is still not here despite asking customer service for help and despite the website saying the roll is available to order. Will not order from here again.

As with a lot of the other reviews my order placed at the end of October still hasn't arrived. I have emailed them twice asking when my order will be despatched but have, to date, received no reply. Will probably end up cutting my losses and re-ordering from a reliable retailer. Will not be using this company again.

I recently had the misfortune to stumble across this company on eBay.
Needless to say, my order didn’t turn up. It was dispatched “untracked”. I emailed them and they didn’t reply. So, I sent a further strongly worded email, asking them to respond and refund me.
The response I got was truly shocking. They accused me of throwing a “tantrum” simply for asking where my goods were. They continued to send me abusive messages until I reported them to eBay and blocked them from messaging me. They did not refund my money, but thankfully as eBay have a money back guarantee I will get my money back eventually, no thanks to this awful company. Honestly, I would recommend you stay well clear of these uncivil, rude and unhelpful people.
UPDATE …well you can see from their reply how childish, spiteful and unprofessional this company are. Use at your own risk. And as for asking me to “grow up” well that’s really very ironic. My trust pilot reviews are all 100% honest and a reflection of my experiences with the company, good or bad. I have left glowing reviews for companies that have deserved them.
The company are also not being truthful about the fact that they didn’t send me abusive messages. I have the screenshot but there’s no facility to upload them in this review. Why would I waste my energy lying about this? And what kind of company accuses a customer of lying? Don’t trust this company with your money. You will get nothing but grief dealing with them and quite clearly they attack anyone who dares to even ask where their goods are. Check out the other one star reviews. I’m not the only one who has made the mistake of using this “company”. Isn’t it a coincidence how many people haven’t received their goods, yet somehow it’s their fault?! Yes, and finally now they threaten me with a solicitor. PATHETIC. Go ahead! I AM NOT AFRAID OF YOUR THREATS AND BULLY BOY TACTICS.

Not everything I ordered was available and delayed me receiving the items that were available. However Helen was really nice to deal with and responded to all of my queries politely. I know how hard it is to run a small business, especially relying on far East supply. I would use this business again as the product it nice when it arrives but would build in more time for delivery.

Sent a order 27th September, no confirmation of order and still not delivered. No reply to emails, advertised as same day dispatch. No tracking number provided.
Update refund requested via Paypal

I’ve put one as there isn’t an option to go lower . These people will take your order and your money knowing they can’t supply the goods !! They have no means of contact only email and they won’t respond for weeks . DON’T ORDER WITH THESE PEOPLE !!

Have ordered a few times and the last three times have had to chase them up, with little to no communication from them.
The last straw was when I ordered beginning of July and had nothing delivered or no email sent to explain.
Emailed and was told (again) not in stock. Was still.showing as in stock on the website. After repeated emails no delivery. In the end I raised a case, thankfully I had paid through PayPal. They did not communicate with me or paypal, so I was refunded by PayPal NOT the Hotpink haberdashery.
This is not the first time I had problems, but didn't learn from my previous experiences thinking they wouldn't do it again.
AVOID!

I've had an incredibly disappointing experience with this company. I placed an order for fabric on Tuesday, August 13th. They informed me on Monday 19th they were out of stock (Communication is the key, they should notify as soon as they receive the order). It's now the 23rd, but I'm still waiting for my delivery. Despite sending multiple emails, I've received very few responses, and when I tried calling, I couldn't get through to anyone. The level of service and customer care has been extremely poor.

Order expected to be delivered on 6/08 still waiting.Please don’t blame Royal Mail .

Placed an order on 1st June and still not received the goods. Poor customer service, not answering the phone and often not responding to emails. Have received different delivery dates but nothing materialises, what do you have to do to get what you pay for?

Having read the other 1 star reviews, it is interesting to see that a number of other people have experienced the same as me. I paid for an order and nothing turned up ... After countless messages to this company I still have no goods and no refund and no response to the refund request.