It’s been such a good experience from initially meeting Sue Pascoe in Swansea to her continued good communication ever since through to the delivery of the hot tub. The delivery lads,Justin,har... See more
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We purchased our hot tub from Hotspring hot tubs 14 years ago ,we are still using it regularly nice to chill out after a long day at work. Would definitely recommend “Hotspring Southwest&Wales who t... See more
If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning. Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissio... See more
We have had our Hot Tub for about 14 years and the time came to order a replacement lid. This we did in mid-December ‘25 and today it was fitted by Ted who brought it all the way from Bristol. The de... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
3.6
Average
727 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to get some more chemicals to…
I had to get some more chemicals to start my hot tub after a long period shut down and Liene was fantastic. Really good customer service and a pleasure to talk to. Thank you kindly.
25 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Liene at Hotspring Southwest and Wales. We're thrilled to hear that you received fantastic customer service and that Liene was a pleasure to talk to.
At Hotspring, we believe that providing excellent customer service is key to ensuring that our customers have the best possible hot tub experience. We're glad to hear that Liene was able to assist you with getting the chemicals you needed to start your hot tub after a long period of shut down.
Thank you for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great Experience
As this was our first ever hot tub purchase, we did not know what to expect. Our fears were put to rest by Rob McCabe at the Bristol showroom. His extensive knowledge, friendly manner and attention to detail found us the perfect hot tub match. Delivered before Christmas, as promised, this has been a hassle free purchase and we are really enjoying the benefits of owning a hot tub. I would thoroughly recommend.
16 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that your first ever hot tub purchase was a hassle-free experience, and that Rob McCabe at our Bristol showroom was able to provide you with excellent service.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase. We're glad to hear that Rob's extensive knowledge, friendly manner, and attention to detail helped you find the perfect hot tub match.
We're also delighted to hear that your hot tub was delivered before Christmas, as promised, and that you're enjoying the benefits of owning a hot tub.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service all round from initial…
Great service all round from initial enquiry through Terese and after sales with Rob and Andy faultless can highly recommend
8 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service all around, from your initial enquiry with Terese to your after-sales support with Rob and Andy.
At Hotspring, we believe in providing our customers with exceptional service throughout their hot tub ownership journey, from selecting the right hot tub to providing ongoing support and maintenance. We're glad to hear that Terese was able to assist you with your initial enquiry, and that Rob and Andy provided you with faultless after-sales support.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Prodigy FreshWater Salt system
We purchased a Prodigy FreshWater System hot tub and from ordering with Liene to delivery the service has been excellent. I We had never had a hot tub before and have had to learn a lot re chemicals etc. I think we have made so many calls to Liene and Sue asking questions and they have been brilliant and are always there to help. Really first class service and we love our hot tub.
30 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service throughout the process of purchasing and owning your Prodigy FreshWater System hot tub.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase and ongoing maintenance. We're glad to hear that Liene and Sue were able to assist you with all your questions and provide first-class service.
We're delighted to hear that you love your hot tub and are enjoying the benefits of owning it. Thank you for choosing Hotspring Southwest and Wales for your hot tub needs, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Customer service gives good advice.
Called for advice about chemicals, the 10 minute call we had has potentially saved us a costly repair, thank you Sue.
19 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that Sue was able to provide you with valuable advice about chemicals that potentially saved you a costly repair.
At Hotspring, we believe in providing our customers with expert guidance and support to ensure they get the most out of their hot tub experience. We're glad to hear that Sue was able to assist you over the phone and provide you with the information you needed.
Thank you for choosing Hotspring Southwest and Wales, and we're glad we could help you save on repair costs. We look forward to providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
We love the customer service and staff…
We love the customer service and staff are really good
18 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you love our customer service and that our staff have been really good.
At Hotspring, we believe in providing our customers with exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our staff have been able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent service
Just pulled in to hot springs to pick up filters, Simon was really help like always. I would recommend hot springs.
15 December 2022
Unprompted review
Super friendly and helpful really great…
Super friendly and helpful really great experience. We’ve had our hot tub for 18 months now and it’s been great. There is always someone on hand to help if you have questions
11 December 2022
Unprompted review
Simon been very helpful and Trudie like…
Simon been very helpful and Trudie like him
13 December 2022
Unprompted review
Brilliant Hotsprings
2 years of trouble-free hot-tubbing from Hotsprings. Staff always friendly and helpful.
11 December 2022
Unprompted review
Sue and staff are very knowledgeable…
Sue and staff are very knowledgeable and give helpful and useful advice
Thank you so much
11 December 2022
Unprompted review
Thanks to Simon in Cardiff for the…
Thanks to Simon in Cardiff for the Christmas get together for existing customers and the helpful advice about how to look after our hot tub during the winter weather. As always hotsprings look after their customers!
11 December 2022
Unprompted review
Excellent service at their Plymouth…
Excellent service at their Plymouth site,friendly staff and our relay hot tub has been totally reliable and enjoyable over the past 6 years
11 December 2022
Unprompted review
Always come to Hotsprings after…
Always come to Hotsprings after purchasing my really hot tub which has been perfect and customer service is excellent
11 December 2022
Unprompted review
Excellent hot tub, excellent customer services
The Hotspring branch in Ivybridge is brilliant. Sue has a wealth of experience with regards to hot tubs and will always give you expert advice without being a pushy sales person. I did not want a hot tub but my husband did and I can honestly say it’s been a very worthwhile purchase. Sue had tried to reassure me with regards to running costs as this was a big concern of mine, I should not have worried as our electricity charge has hardly changed at all. From a medical point of view, if you have any aching bones this is definitely the best medicine. All in all, if you are thinking of purchasing a hot tub, I do not think you could do better than purchasing from Hotspring and the customer service since purchasing ours from Ivybridge has been excellent. The hot tub itself is excellent quality and as good today as it was when we purchased it 3 1/2 years ago.
11 December 2022
Unprompted review
Rob was really helpful and got all of…
Rob was really helpful and got all of our chemicals sorted efficiently! Served us with a smile, perfect service.
11 December 2022
Unprompted review
Bought a Flair hottub from the plymouth…
Bought a Flair hottub from the plymouth showroom, excellent service 👍🏽
11 December 2022
Unprompted review
We finally have our wonderful Soveriegn…
We finally have our wonderful Soveriegn Highlife Hotspring Tub installed. Much delayed our end, because of garden works to accommodate, but Mitch and the Team at Cardiff were with us all the way.
We are delighted with their service and the quality of the product which we have been enjoying in spite of inclement weather,
As novice Hot Tub users it is also so reassuring to have Mitch and the Team at the end of the phone for advice
5 December 2022
Unprompted review
Bought my tub from the Chepstow store…
Bought my tub from the Chepstow store back in 2021, I cannot rate Simon and the team highly enough, every time I’ve had a query or question than been very helpful in assisting and helping me out. I did turn my tub off for a month due to having my garden redone, I was hoping to have saved loads on my electric bill ! However by turning the tub off for the month I only saved £42 which makes my tub just over a tenner a week ! Happy days ! Glad it’s back on and able to enjoy my tub in the winter.
30 November 2022
Unprompted review
Excellent customer service
Excellent customer service.
Very helpful.
27 November 2022
Unprompted review
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