We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime wi... See more
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Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always so helpful
Always so helpful. Tracey is just the best. Walked in and she knew exactly what we wanted
26 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Stephanie for this positive review of our service and team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Yet again fabulous service from Tracy…
Yet again fabulous service from Tracy in the shop. Very helpful and would highly recommend
20 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Nicole for such a glowing review of our team member Tracey -we are glad that our years of experience and expertise could be seen by our service we provide. Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Great service from Tracy
Great service from Tracy, was really helpful when discussing restarting up our hot tub.
19 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Joe for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey has been amazing
Tracey has been amazing ! She needs a payrise. A tonne of knowledge imparted. Thank you so much
18 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Robina for this superb review of our team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Got lots of help from Tracey.
18 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Sam for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Really helpful staff and great…
Really helpful staff and great knowledge - served by Tracy she was really friendly and advise was great. Thank you
13 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Vicky for your fab review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matt did a good job
Matt was polite, friendly and arrived on time. He did a thorough job and explained what chemicals I should be using on a weekly basis. He was happy to answer any questions I had.
13 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Debbie for this positive review of our service and team member, Mat. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Fantastic service from Tracey.
11 May 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Callum for such a great review of our team member Tracey we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Reply from The Hot Tub and Swim Spa Company
Thank you Dena for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Super services.
Super sales, install and explanation services and very tidy workforce from craning in, sliding to position, filling and first operating instructions. Thank you to the whole team who really made us feel like individual customers.
18 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mark for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
These people really know their tubs and…
These people really know their tubs and how to look after them. Not cheap but tell me what is, that's really good. Bought our 670 Platinum over 2 years ago. Still in use 5 times a week at least.
27 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Paul for this 5* review. We thank you for your valued custom and hope your hot tub continues to provide you with everyday happiness. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great chemicals and service from…
Great chemicals and service from Tracey. Always great service.
21 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Kamyar for this great review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracy with all our…
Great service from Tracy with all our accessories for our Jacuzzi Pool abroad. We will be back!
20 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Steph for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Here comes summer!
Just had our new roll away cover fitted on the swim spa by Lee. So much easier to use than the old bulky ones. He's cleaned the swim spa so it's sparkling like new and woken it from its winter hibernation. The yearly service plan for us is a necessity. Its being filled now and can't wait to be swimming in it for another summer! Polite and courteous service as ever.
16 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review. Lee is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was incredibly helpful and…
Tracy was incredibly helpful and polite. Would highly recommend this shop for all your hot tub needs. Have used these for a couple years now and I’m satisfied with the professionalism and services
14 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Ronnie for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need additional chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
What a great local Company
What a great local Company!
I bought a Sauna from these people, the showroom lady Tracy listened to my reasons for purchasing it, she was kind and extremely helpful with where to put it and the benefits, she took me to the showroom and showed me all the things a Sauna could do. I purchased the one I wanted right there and then. The same day Tony came to measure up my space and checked on plugs etc. it was delivered a week later by three careful men and fitted. Tony then came an hour later to show me how it worked and to make sure everything was installed correctly. These days service like this is rare, can only recommend them and give 5 stars.
11 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Pamela for this stunning review of our sales and installation team members, Tracey and Tony. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Recommissioning my Hydropool Swim Spa
Have recently moved into a property with a disused Swim Spa. After some investigation I established that my Hydropool Swim Spa had been installed by this company in 2018 but it did not appear to have been serviced or used much in the last few years by previous occupier. It was suggested by Sam the after sales manager that an annual service contract should be considered which included re-commissioning the Swim Spa with follow up service visits so we signed up. The re-commissioning visit has just happened with the first visit by Matt to clean the Swim Spa including the cover and remove various filters etc and start refilling the pool and check for leaks-it was starting to look lovely. The next day with the Swim Spa full of clean water an engineer Lee attended to ‘switch’ everything on and explain how everything worked including the correct use of the necessary chemicals. All did not go according to plan as the control panel and chlorinatator were both faulty. The latter was replaced immediately and a full and comprehensive explanation of chemicals provided with a follow up guidance notes by email. A new control panel was ordered and two days later Lee came back to fit it and eureka I now have a fully working Swim Spa with filters replaced and a stock of chemicals etc. Lee took great care in explaining how all the control panel and jets work plus how to clean the filters, test the water and add chemicals etc. I have been very pleased with the service provided by this company and am now looking forward to enjoying my Swim Spa through the Summer months. Thank you for your assistance to this ‘Newby’ to the world of Swim Spa’s
11 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mark for this positive review of our service and team members, Sam, Lee and Mat. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
We have had our hot tub for 3 years and…
We have had our hot tub for 3 years and our experience of the advanced hot tub team has been flawless from the purchase , the installation and ongoing to service etc. We had the team install a heat pump which has undoubtedly saved power and works well.
John and Colette Graham
10 April 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you John and Colette for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Very helpful thanks tracey
23 March 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Elizabeth for such a lovely review. We are delighted our team strive to provide a first class service. Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service Tracy was very helpful x
13 March 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Darren for this 5* review. We thank you for your valued custom and hope your hot tub provides you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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