Hoults Removals Reviews 

347
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were so impressed by the team who packed our house and moved us. They were extremely polite and hard working and made the whole move so much easier. Would highly recommend them.

Company replied

Rated 5 out of 5 stars

Great company to go with. From arranging until the final paperwork at the new property, it went smoothly. The guys doing the move were excellent, thoughtful, considerate and careful. Would definitely... See more

Company replied

Rated 5 out of 5 stars

We’ve been delighted with the service received from Hoults. The moves from Gosforth to Amble, then from Store to Amble, were conducted efficiently. Your removals teams – Andrew; Sean; Filipo; & Jo... See more

Company replied

Rated 5 out of 5 stars

Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more

Company replied

Company details

  1. #18 of 40 best companies in Removals company
  2. #16 of 38 best companies in Removals Service
  3. #29 of 57 best companies in Storage facility

Written by the company

Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(347)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Hoult’s 5 Stars+

This was a late decision to go with Hoult’s after a rival applied undue pressure whilst negotiating a late exchange, Megan could not have been more helpful and de-stressed our predicament. Andrew and his team turned up Monday and were a joy, so professional, hard working and a credit to the company, so so pleased we went with Hoult’s, who were the most competitive as it turned out. Shame this is likely to be our last move as we would definitely use them again. Thank you Hoult’s

27 June 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning Mr. Stanger-Leathes,

Thank you so much for your kind feedback & 5 star review! I will ensure to pass this on to Megan, Andrew & the crew, who will be delighted to hear you were happy with the service.

Should you require any further assistance, please do not hesitate to get in touch. We look forward to hearing from you when you are ready to have your effects delivered from store.

Many thanks & kind regards
Laura

Customer Service Manager

Rated 5 out of 5 stars

Hoults were fantastic from start to…

Hoults were fantastic from start to finish, our original quote was quick, professional and very competitive, the staff over the phone get back to you quickly if you leave a voicemail or send an email. We used their full packing service and the lads who initially did that were super efficient. We moved over three days and during that time got to know the lads who were super kind, helpful and extremely polite, even asking permission to use the bathroom. Ryan in particular was fantastic but all of the gents were genuinely fantastic and worked very hard throughout-the whole team was amazing, thank you 🙏🏼

3 June 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and for rating us 5 stars!

We take the upmost pride in providing a quality service for our customers and we are so pleased to hear we were professional and efficient!

I will ensure your kind words are shared with everyone involved.

Best wishes in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Great customer service.

Just began using the company for storage while between homes. Great service from Meghan the move manager during the set up process. Made things super easy and straightforward. Also great price. Would recommend so far. If the storage is as good as the customer service then everything will be great and they’ll get another 5star review.

18 May 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning Mr Renyard,

Thank you so much for your lovely 5 star review!

Megan will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Andy C and Paul were great again…

Andy C and Paul were great again delivering our furniture from storage. It was a panic to find the box with all the mugs in so we could get a brew on!
More singing and general good banter.
Great job, will definitely recommend and use again.

9 May 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Mr Crosby,

Thank you for taking the time to review our services again, we are so pleased to hear you would recommend us.

Andy and Paul will be delighted to hear your kind words.

May we wish you well in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Efficient, friendly and professional Team!

We had a fantastic experience with Hoults, the team arrived promptly and emptied the house a lot quicker than we thought it would take! They were super efficient, friendly and professional.
I would have no hesitation in using them again or recommending them to my friends and family.
Thank you Megan, Steve, Mark, Ian and Gary!

19 April 2023
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs Baxter,

Thank you so much for your wonderful 5* review.

We are so pleased to hear your experience moving with us was fantastic and your recommendation is much appreciated.

I will share your kind words with Megan, Steve, Mark, Ian and Gary who will be delighted to hear them.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

I booked Hoults with only 4 days notice…

I booked Hoults with only 4 days notice and they were brilliant from start to finish. The service was impeccable throughout from the office staff to the excellent staff who packed and did the removals. Fully recommended,

16 March 2023
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Mrs Wylie,

Thank you so much for your wonderful 5 star review.

I will ensure your kind words are shared with Megan, Aaron, Paul and David. They will be delighted to hear you found their service impeccable!

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Fantastic Team

From our first contact we were impressed with the friendly professionalism of the team from Hoults. All our questions about the quote from Stephen were answered quickly and any worries we had were calmed. Booking was taken care of by Megan, who could not have been more helpful explaining the process. The team of Andy, Dave and Sean could not have been better and are an asset to the firm. On time, friendly, professional, caring of our items and hard working on both days. they made a stressful event as easy as it could possibly be for us. I cannot praise them enough. I would definitely recommend Hoults.

7 March 2023
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs Hindson,

Thank you for taking the time to review our services.

We are so pleased to hear that you found our service both friendly and professional. Stephen, Megan, Andy, Dave and Shaun will be delighted to hear your kind words.

Your recommendation is greatly appreciated and may we wish you well in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Moving House

Very professional and polite staff. Very helpful from start to finish. I would strongly recommend this firm.

24 February 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Mrs Futers,

Thank you for your wonderful 5 star review.

I will ensure your kind words are shared with everyone involved.

Best wishes & kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent team ably led by Andy

Excellent team ably led by Andy. Quick and efficient- nothing was too much trouble.Just keep them going with cups of tea, coffee & biscuits. Meghan in the office was very supportive & knowledgeable. I strongly recommend this company for your removals.

24 January 2023
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Mr Parbery,

Thank you for your wonderful 5 star review!

Megan, Andy, Shaun and Michael will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

One step beyond

The guys went out of there way to make sure my unusual shaped chair got in a very small door frame, I was very worried about it, and they did it as well as a smooth seamless move

9 February 2023
Hoults Removals logo

Reply from Hoults Removals

Good morning Miss Weightman,

Thank you for taking the time to review our services and for rating us 5 stars!

Joe, Jay and Craig will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

The entire crew worked extremely hard!

Easy and simple process throughout. All the Hoults Removal team, from the office staff to the removal crew were all great. Would highly recommend and would use again. In particular, the driver on the day was professional, personable and nothing was too much bother! The entire crew worked extremely hard. Thanks for a great move!

4 January 2023
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Dear Mr & Mrs Elliott,

Thank you for taking the time to review our services and rating us 5 stars!

We are so pleased to hear you would recommend us and use us in the future! I will ensure your kind words are passed on to everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Very Reliable

The 2 removals men who moved our furniture into storage were punctual, helpful and friendly

6 January 2023
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review.

Steven and Shaun will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Reassuringly Professional

I'd moved close to Christmas in 2020 and used a small company with mixed results.

This time I moved from North Shields to Whitley Bay, by reputation and recommendation I sought a quote from Hoults Removals to help make the process less stressful.

> The friendly and smartly dressed surveyor attended on time to assess the move; all of my questions were covered and details noted.

> Megan and Euan in the office provided paperwork promptly and answered all follow up questions.

> The day before, my move manager called to discuss logistics - the time the team would arrive and if there was anything they needed to be aware of to update my move plan.
(It snowed that week and on the day so safety was a concern.)

> The moving team (Andy and Michael) arrived on time and very well prepared with floor protection, packing equipment and manual handling kit.

They were respectful of my two nervous cats, who were being kept safe in the spare room, and ensured they didn't enter.

They handled the loading and offloading of my possessions professionally, carefully, efficiently and with courtesy.

They tidied and cleared their rubbish at the end of the day.

> I wholeheartedly recommend Hoults Removals to help reduce the stress of moving home.

15 December 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and for rating us 5 stars!

We take pride in providing the best service for all of our customers and your feedback is much appreciated. I will ensure this is shared with everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent removal firm

I found the entire process with Hoults went very smoothly, from getting a quote to arranging a date to removal day itself - everyone very professional, helpful and friendly

5 December 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs Pitty,

Thank you for taking the time to review our services and rating us 5 stars!

I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home!

Kind Regards,
Euan

Group Manager

Rated 5 out of 5 stars

The removal men were fantastic

The removal men were fantastic, they told us to relax and they would take care of everything and they did.
The workers were quick, very careful with all of our things, managed to fit everything through the doors without any damage - even a large sofa that looked like it wasn't going to fit!
Polite and courteous and everything was put in the new house where we wanted it. It wasn't a bother for them to shift something if it wasn't quite right and they even put the bed back together and mattress on top.
Great service and worth every penny.

14 November 2022
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review!

Our crew are a true credit to us and they will be delighted to hear your kind words.

Best wishes in your new home!

Kind Regards,
Euan

Group Manager

Rated 5 out of 5 stars

Great service from hoults

Michael and Craig moved us today
They were brilliant moving our belongings into a storage unit. Never complained once and there were some difficult manoeuvres required to get everything out of our home

Thank you Craig and Michael

22 November 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and rating us 5 stars!

Michael and Craig will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Great service

Hoults recently moved us into our new home in Corbridge following our relocation 'back home' from a number of years in the south. Michael, Andy, Shaun and Paul did a great job for us and we would have no hesitation in recommending you to anyone.

9 November 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review.

Michael, Andy, Shaun and Paul will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. Hardworking, friendly and helpful team. Andy S, Michael, Aaron and Craig are all an absolute credit to the company. Wouldn't hesitate to recommend.

14 November 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your 5 star review!

Our crews are a true credit too us and they will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, incredibly professional service and the most friendliest team, the removal guys couldn’t do enough for us. And the lovely admin were super friendly and helpful.
I can’t recommend them enough

17 November 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and rating us 5 stars!

We are so pleased to hear you would recommend us and I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent team

Excellent team. Responsible. Attentive to needs. Good packers. Careful and vigilant. Also always asking the owner about where things go.

21 October 2022
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Dr Soomro,

Thank you for taking the time to review our services and rating us 5 stars.

We are so pleased to hear our team were excellent. I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look