Hounds of Eden Reviews 245

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and practicality, highlighting items like harnesses, collars, and cooling mats. Many people appreciate the fast delivery and the outstanding customer service, often noting the personalized and helpful approach from the team. Some people were dissatisfied with sizing inconsistencies, finding certain items either too large or not available in the needed size. A few other people also felt that some products they received were faulty compared to previous purchases, and there were occasional issues with delivery and communication regarding missing items.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great service, excellent... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers praise the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... See more

Rated 5 out of 5 stars

I would highly recommend this Company for their harnesses, collars, leads and accessories. Beautifully made in lovely quality fabrics. I love the neck strap lock on the harness for extra safety.... See more

Rated 5 out of 5 stars

The team was absolutely great. I wanted to get a matching lead and poop bag holder for a Christmas Harness I purchased a very long time ago, and they did find it in their storage and archived sto... See more

Rated 5 out of 5 stars

Have been buying from this company for quite a few years now and have always had great service and rapid delivery. I always buy the Sammi harness and it fits my spaniel very well. Although it is pri... See more


Company details

  1. #107 of 265 best companies in Pet shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

245 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 star harness🌟

I bought the strawberry harness for my dog after seeing it advertised on Facebook. The quality is absolutely perfect and very durable for my wild spaniel who loves to run through all the bushes🙈 the design is gorgeous which is a bonus! My favourite part is the way it clips round her neck rather than having to pull it over as with previous harnesses she was quite wary for that exact reason so the clip round her neck is fantastic. Would highly recommend if you are thinking of purchasing, I definitely will be again🤩🤩

24 August 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 snoods now

I have purchased 3 snoods now. 2 for my Tibetan Terrier. She is nearly 17 and they keep her nice and warm when its windy or cold. Lovely and soft. Beautifully made. I purchased a 3rd one for my daughters dog. Customer Service and presentation is excellent.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Gorgeous products but sizing varies a bit

Items are very well made and the patterns are gorgeous, my only issue is the sizing isn't consistent.
I have bought 5 harnesses from here, I bought xxs as a first harness and it fit perfectly, then I bought 4 harness as a next order and 2 out of 4 didn't fit and they were also xxs, they wouldn't even get close to going over my girls head, so I have had to return them sadly. Gutted as they aren't available in the next size up. Fingers crossed for the other 2 I've ordered as replacements.

28 July 2025
Rated 5 out of 5 stars

Great products

I have purchased several things from here and have never been disappointed.
The quality is fantastic. My recent purchase was a cool mat. Our dog had several but the one from here is fabulous. It is super cool to the touch and our dog loves ‘chilling’ on it.
Blankets are thick and cosy.
One of the best suppliers I have come across

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Company to buy from and they…

Fabulous Company to buy from and they offer a really friendly and Helpful Customer Experience. They give a Personal touch and they always let you know you are a Valuable Customer with a Personal Message to say THANK YOU. Love their products and they are so well designed and different from other Retailers.
Thanks Hounds Of Eden. 😍

24 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality harness

Ordered a harness for my cocker spaniel puppy, the fit was good and the material and quality was fab! I love all the different prints and my pup Eden likes his harness to. I will defiantly be ordering more one the years - thank you!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant website.

Easy to use website. I noticed the post about towels being back in stock and ordered one as soon as I could. I love that I can match different dog supplies. I appreciated the extra e-mail from Hounds of Eden recognising that I'd ordered from them before. The order arrived promptly and I was able to track it's journey. I really love this website and the pet supplies are brilliant. The dog-towel is lovely and my Collie, Maisie, is delighted with it...as am I.

1 July 2025
Rated 5 out of 5 stars

Amazing quality and quick delivery

Amazing quality and quick delivery too! We just ordered the new cool mats which I have to say are incredible and work so well for my dogs!
Delivered swiftly such amazing service thank you!

1 July 2025
Unprompted review
Rated 4 out of 5 stars

Cute but way too small

These pants are so cute and really well made! The only fault with them is that they are far too small in comparison with other brands. I have a 9 month old Rottweiler and the XL pants only just fit her. If you have large breeds dogs, these are not the ones for you :(

2 June 2025

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