Houseart Reviews 

855
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, most reviewers were somewhat happy with their experience overall. Consumers really appreciate the great quality of the canvas, vibrant paints, and useful brushes included in the complete kits. People find the relaxing painting process deeply enjoyable and are consistently pleased with how wonderful the final artwork turns out on their walls. However, some reviewers were not happy with the lengthy delivery times, noting that shipments take weeks and actually come from China rather than the UK as expected. A few other people also felt that customer service was entirely unresponsive when dealing with missing items, damaged packaging, or unexpected shipping delays.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and design. Many consumers are... See more

Quality

Users describe positive interactions with quality, noting that the canvases and paints are top-notch and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers expressing frustration over long... See more

Order

Consumers find order experiences highly frustrating due to long delivery delays and unhelpful customer... See more

Website

Customers had ambiguous experiences with the website, reflecting high disagreement among reviewers. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super range of pictures to choose from and being able to choose more detail or less for each picture is great. Good brushes supplied and the paint is mostly really good however a few arrived dried o... See more

Rated 4 out of 5 stars

I have ordered twice now from Houseart, as presents for my family. My first order was unfortunately missing due to the carriers leaving the package outside my flat, however Houseart promptly se... See more

Company replied

Rated 4 out of 5 stars

Was impressed with speed of delivery. Well packaged. Quality of canvas and brushes good. But some of the paints were dried up. Some very thin consistency so it didn’t cover the numbers. Some of the nu... See more

Rated 4 out of 5 stars

I have loved doing the paint by numbers that I purchased from Houseart. The paints and canvas are great quality. I chose 36 paints for my picture, had to deduct a star as a couple of the smaller areas... See more

Company replied


Company details

Written by the company

We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)


Contact info

3.6

Average

TrustScore 3.5 out of 5

855 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(855)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Overall

An excellent store. The detail of their canvas ink paintings are exemplary. They take patience and care to create but the finished project is worth the time and effort. I have completed five so far and each one has been superb. Highly recommended

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. I thought they were in the uk due to their web site stating so. Turns out item is shipped from China.
Took forever to dispatch and after a lot of false information saying it had been dispatched didn't receive after 5 weeks. Offered to send another item but refused and eventually got a refund. Wouldn't use them again and would avoid at all costs.

25 September 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Den Margetson,

We’re truly sorry to hear about your disappointing experience and the delay you faced with your order. This is certainly not the level of service we aim to provide.

Our standard delivery time is 7–15 days, but in rare cases, unforeseen delays in shipping can occur. We completely understand your frustration and sincerely apologize for the inconvenience caused.

We’re glad to hear that your refund has been completed. Please know that your feedback is very valuable to us, and we’re working to improve both our communication and logistics to ensure a smoother experience for all our customers.

If you’d like to share more details or suggestions, feel free to contact us directly at support@houseart.uk— we’d be happy to assist you further.

Kind regards,
The HouseArt Team

Rated 5 out of 5 stars

Excellent!

Received within good timeframe, excellent quality, from canvas to paints and brushes! Very happy with the result of our custom cocker spaniel x

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Please do not buy from them

I bought the 24 colour instead of the 34 and I emailed them straight away as stated they will contact you within 24 hours…..1 week later I heard from them! They said sorry for the delay they have had a high number of emails which now makes total sense! They told me do not cancel my order, they will send me a link for the difference which they and it came up as buying a pain pallet. 3 weeks later I get a paint pallet through the post. I enailed asking what’s happening and nothing. A day later I get the picture finally and it’s a 24 count one!! Not only have the sent me the wrong count I feel conned and lied to. I’ve given them 24 hours to reply or I will contact my bank. This company is a joke. Please don’t buy from them

29 October 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Kimberley Hancock,

We’re truly sorry to hear about your frustrating experience — this is absolutely not the level of service or clarity we strive to provide.

We sincerely apologize for the confusion with your paint-by-numbers kit and the delay in our response. Our team has been experiencing a high volume of messages recently, but that’s no excuse — you should have received quicker and clearer communication.

Please rest assured that we want to resolve this for you as soon as possible. Could you kindly reach out again to support@houseart.uk with your order number and photos of the items received? Once we receive your details, we’ll immediately arrange the correct replacement or a refund — whichever you prefer.

Thank you for your patience and for bringing this to our attention. We truly value your feedback and are already reviewing our order process to prevent similar issues in the future.

Kind regards,
The HouseArt Team

Rated 5 out of 5 stars

it was really easy to do and came out…

it was really easy to do and came out so well! looks professional.I asked for the non mounted version and it arrived really quickly.the size fits into a standard Ikea frame and its on my bedroom wall already .It also gave me something to do which wasn't screen based and I will be ordering my second one soon!

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Old boy Murphy

Wow! What a fantastic job Houseart have done in creating the painting of my much loved old boy Murphy who we sadly lost a few weeks ago. The quality is amazing, thank you for capturing such a great likeness

25 October 2025
Unprompted review
Rated 5 out of 5 stars

This is my experiences so far off…

This is my experiences so far off HouseArt.uk.

I was dubious to use the company, like any other company I don't know, or not from UK, I get little apprehensive &I checked reviews 1st(always negative 1st)& YouTube vids etc.

The websites is clear& easy to navigate, the must is PayPal, I'm grateful they use, as this is the key& safety net for trying, using company you don't know incase it does go wrong.

The paintings looked (are)amazing, I really liked way everything is, customer service was great they replied every time& helpful!

The best bit & that's what sold it to me, that's unique& outstanding to house of art, is the option to choose more than the basic 24 colours,I absolutely love that.

There is nothing worse& downhearting to find a painting you love, that you work hard on it then discover it's just a blob of blocks of colour, that looks nothing like that actual advertised paint by numbers.

So choosing 48 colours,I will get more realistic painting that matches the advert, that's what I want it to look the same, otherwise what's the point? Time, energy£ down drain.

There were paintings I really wanted, so I went ahead and ordered. 3 for the price of 2? Why not!

So I ordered the professional paintbrush kit& YouTube reviews made me really want. Plus, 2 lovely paintings.

Now, I just sat back forgot about it (see if you don't watch the clock , time goes faster). They kept me updated, that I really appreciate& It's exciting knowing it will be soon.

Next minute there it was delivered,all safe, well all there,perfect. Boxed, rolled canvas(smooth to paint on) . Their own brushes are amazing to hold love them(think feel better than so called professional 1s I purchased from here).

The magnifying glass is amazing, the canvas , paint everything is top class& not just thrown together cheap. The paint is great, I mean I got a tiny bit on my finger when I opened pot, I wiped it on to brush& it went on for ever, painted so much with that tiny bit.

Now I am recovering from severe illness, so I can't do as much as I would like, including painting, but I have started(but still bought more from them in-between).

The numbers are clear to read, I was worried 48colours, despite their reassurance it would be small& ineligible but I need not worry, perfect!

It's addictive & hard to stop,where as other 1s I have purchased, I haven't enjoyed as much and struggled more with, reading numbers, paint drying etc.

Yes, I have made mistakes,(thank goodness for the paper guide) but I'm still determined to fix it, unlike other paint by numbers kit,as this is worth it & I'm excited to see the finished result& have the painting I love.

It's got me back into painting, as I have purchased all manners of art accessories.

I'm very excited by it all& when receive emails from them.I have purchased more and every time they have arrived safely, perfect.

I will not use any other website for paint by numbers unless houseart don't have, as 48 colours is the must , it's worth the extra effort, and their selection of paintings are amazing and well I think the company are to..

I really hope it continues, so far I'm over the moon& so happy. This is my honest experience, opinion and review!

Thank you for your time, if there is a paint by numbers you really want, just go for it.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Great gift idea

Love the idea of this and bought one for a friend as well! Great piece of art once it’s done and hanging proudly on the wall!

23 October 2025
Unprompted review
Rated 1 out of 5 stars

100% DO NOT USE!

100% DO NOT USE.
This company is posing as a UK company although they are based in China. Ordered a custom picture for a birthday present nearly a month ago and its still not been shipped.
Ive given up on them - including getting a refund.
Do yourself a favour & find another company before using this one. Waste of time & money.

29 September 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Gareth B,

We’re very sorry to hear about your disappointing experience, and we sincerely apologize for the delay and frustration caused.

Your order was for a custom-made painting, which takes a little longer to prepare before shipping, as each piece is hand-produced to match the uploaded photo. However, it should never take this long, and we completely understand your frustration with the delay.

Please rest assured that we are not ignoring your order or refund request — our team is happy to either ship your painting immediately or issue a full refund if you no longer wish to receive it.
Kindly contact us directly at support@houseart.uk with your order details so we can resolve this for you as quickly as possible.

We truly value your feedback, and we’ll use it to improve transparency about our processing and delivery times for custom items.

Kind regards,
The Houseart Team

Rated 5 out of 5 stars

My cocker

Delivery was a little slow but arrived intact no issues. Pack contained three brushes and paint palette plus a magnifying card. Numbers were clear and easy to follow. Picture printed onto canvas so would look good in a frame or stretched onto a canvas. Impressed with the quality and I am enjoying seeing the image appear.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Would not use again!!

Initially bought as a present and only ordered as it stated on website it was a uk company. This is not the case and the item arrived later than advised. They refused to let me return for refund even though they advertise returns policy and continuously offered unreasonable refund amounts nowhere near the cost I paid. After about 4 weeks and numerous emails I settled for half of total cost, even though I was prepared to return the package.
The product itself is ok however the fact you have to add the frame yourself is not reflected in the price in comparison to other companies selling same item.
A couple of paints were dried, couldn’t begin to attempt to try and resolve this given previous issues with their customer service.
For any future purchases I will definitely use the tried and tested uk based company I have used previously who have excellent customer service and whose website is honest.

1 August 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Sarah Jaques,

We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience this has caused. We completely understand your frustration regarding the delay and the challenges you faced during the return process.

Please be assured that we take your feedback seriously. Our return policy does support refunds within the specified timeframe, and we regret that your issue was not handled as smoothly as it should have been. Regarding the frame, our kits are designed for self-assembly mainly to prevent damage during shipping — but we understand how this might not have been clear enough and will work on improving this communication on our website.

As for the dried paints, we’re more than happy to send you replacement paints or offer an appropriate refund solution for the inconvenience.
Please contact us again at support@houseart.uk with your order details so we can resolve this promptly for you.

We truly appreciate your feedback — it helps us improve both our service and communication for future customers.

Kind regards,
The Houseart Team

Rated 2 out of 5 stars

Disappointed in colours and quality of some of the paints

I ordered a kit to replicate a photo that I had taken. The colours don't fully reflect the colours in the photo and of the 5 paints I have opened so far 2 are sticky and difficult to paint with. Disappointed.

16 October 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Sandra Elphick,

We’re truly sorry to hear that the paint colours and texture did not meet your expectations. Your satisfaction is very important to us, and we completely understand how disappointing this experience must have been.

Please contact our customer service team at support@houseart.uk— we’ll be happy to replace the affected paints or issue a refund, depending on your preference.

We appreciate your feedback, as it helps us improve both our product quality and colour accuracy for future kits.

Kind regards,
The Houseart Team

Rated 4 out of 5 stars

Am now on my 4th painting from Houseart…

Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely compliments on each of my paintings I’ve done so far. Waiting for my
next 3 to arrive (its buy 2 get on one free) only thing I would say is the delivery takes longer than what I thought. But I’m so happy with the end results. Deffo worth it !! I’m obsessed with them now. Love my new hobby.

13 October 2025
Unprompted review

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