House Buy Fast Reviews 

209
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is exceptionally helpful, polite, and professional during phone calls, making all interactions very comfortable and pleasant. Customers truly appreciate the clear and honest guidance provided, noting that representatives completely avoid pushy sales tactics and offer genuine, transparent support. Many consumers feel entirely reassured throughout the entire process thanks to thorough explanations, professional handling, and consistent updates from the team. Some reviewers were not happy with communication issues, noting that responses were occasionally delayed or difficult to receive when trying to reach agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional communication and a... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting a straightforward cash buyer process... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that customer service and communication regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

We were dealing with Dan who made the whole process seamless. From the very first phone call they dealt with everything from the marketing to auctioneers, viewings through to exchange/completion. Dan... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(209)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

If You're Ever In Need - You Come Here.

As someone who has been lucky enough to not worry about debt, the consequences of a few bad choices in quick succession saw me reach the top of the debt pile, which has been a rollercoaster of a nightmare.

House Buy Fast & more specifically Chris Lunson, have been an absolutely massive help in buying/selling my home in a time of absolute need. I have had to go through many mental slopes to accept the need, and coming out of this breaking even, but to know that this option was there with speed to stop me going bankrupt, was amazing.

Chris has gone above and beyond in listening to me, effectively having small breakdowns on the phone. They didn't just palm me off, but actually listened. Whilst Chris did their due diligence in checking for fraud or if I was being 'played' - which I applaud - they also took time to check I'm doing what's best for myself, and even fought my corner when the underwriters tried to heavily undercut me - which would have likely seen me going bankrupt regardless of the sale.

Yes this is a company to buy a house fast, and of course that means you have to accept a somewhat reduced value compared to market price, but that's what you're getting back in excellent service, and speed in a time of need. This company isn't there to prey on people in a bad spot, but to help them whilst maintaining a small profitability that is required for the nature of the business.

Thank you all, and especially Chris. Also a big shout out to my amazing solicitor I was assigned - Vishal, who made things quick and simple, and was there whenever I phoned to quickly update me (if they hadn't phoned me first already).

Thank you, so so much.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

further to my previous review

further to my previous review I have gone over there terms and one states:-
"if you accept the offer we will pay for a structural survey of your property. As long as that doesn’t show up any major structural defects not already disclosed to us we will pay the price we offered you. "

that did not happen

2 March 2024
Unprompted review
Rated 4 out of 5 stars

Mitch is good at explaining the process…

Mitch is good at explaining the process from start to finish. He's put my mind at ease with regards to how the sale process goes and another big plus about Mitch, is that he's accessible to respond to any queries. I only give 4 stars because it's early days and I don't want to be too biased hahaha.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Communication…

Although I didn’t end up selling through HBF (my personal circumstances changed), my interaction with Mitch was excellent. He was professional, polite and always quick to respond. Good communication in any transaction is key and in this case it was faultless.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Polite and professional

I cannot talk about the process as I only had an initial and informative call with them, but Duncan was very professional. He explained to me the whole process, their modus operandi and listened to what I am looking for. Based on my needs, he honestly advised me on the best options in case I decided to sell my property through them. I appreciated the frank and honest conversation.

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. They don’t reply to emails or phone calls, zero customer service, my contract with them ended in October 2023 , and I am still getting texts asking me to reduce the price! Hardly any viewings arranged. Valuable time and money lost whilst waiting to be out of contract and go back to the high street. Shambolic

3 January 2024
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

We have requested contact with you as we feel this review is a little unfair.

We arranged viewings which you happily accepted although you cancelled one this week as you had instructed another agent.

You are free to do this. Luke has been in regular contact with you, we have checked the emails and there were updates and data provided to show interest levels on Rightmove etc etc.

We are sorry the property did not sell and hope you find success with the new agent. However we are disappointed to see a one star review when there was not zero customer service as you state.

Please feel free to contact us if you wish to discuss anything further.

Rated 1 out of 5 stars

A waste of time

A waste of time, you'll end up chasing them we lost valuable time with them and sold when we went back to the high street.
I wouldn't recommend them they also lie and fluff information. The only positive was the solicitors they use which we retained when we sold through the high street.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Loved their service

We'd like to thank Duncan at house purchase fast for his help. He and everyone else at house purchase fast were very professional and courteous. We needed to sell our house quickly in order to buy our dream family home, and Duncan helped us do just that, although at a reduced price. If you need to sell quickly for cash, I cannot recommend them highly enough. I was always leery of companies like these, but they assisted us in obtaining the home we had fell in love with.

4 September 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Many thanks on behalf of Duncan and the team here, we were delighted to help you get moved! We hope you enjoy your lovely new home :-)

Rated 5 out of 5 stars

Fantastic Service

We went to House Buy Fast when the sale of our property fell through due to the buyer chaging their minds.

We were commited to a new build property that was our dream family home, that we did not want to lose.

House Buy Fast made us an acceptable offer and we were so happy that it completed at the agreed price.

The whole transaction completed in just under two weeks, thank you so much the whole team were so accomodating and empathetic in these tough times we were encountering.

Jill and Malcolm

4 September 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Dear Jill and Malcolm, many thanks for the five star review, we were all really pleased to assist you with the house sale. Best of luck with your amazing plans for the future!

Rated 1 out of 5 stars

No customer service

This company does not know how to treat customers with the respect they deserve. False promises from beginning oh then no end!!

13 July 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

FAKE REVIEW. We cannot find any record of you dealing with this company. FAKE REVIEW.

Rated 1 out of 5 stars

One star because less can't be given

I have given one star because there is no option to leave them with none. Stay well clear. They are looking to buy your property at well below and I mean well below (i.e. by 40%) less than what it’s actually worth.
They try anything to devalue your property by comparing it with none comparable and cheapest property ever sold in your street. Another tactic is take you to exchange of contract state and then pull out so as to lower the price when you are desperate. Be aware !!

24 March 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

UNFAIR REVIEW! WE HAVE NEVER HAD DEALING WITH YOU OR MADE AN OFFER - THIS IS FAKE.

Rated 5 out of 5 stars

Amazing service and communication …

From start to finish the team made selling our house so easy. The communication at every step was amazing, always updating me before I asked. I never realised using an online estate agent could be so easy. They organised every aspect of the sale and viewings perfectly and took the stress out of selling. I would thoroughly recommend them to anyone, and already have!

4 October 2022
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Many thanks for the 5 * Review!

Rated 5 out of 5 stars

A very good response

A very good response, I was given two option and we have asked for further details on one which should be with us in the next few days. It was far better talking to some one so we could explain exactly what we wanted and when, and to be treated with politeness and understanding of our circumstance was very refreshing in these present days

26 September 2022
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the review, we really appreciate it.

Rated 5 out of 5 stars

Incredibly transparent and helpful

Mario was incredibly transparent and forthcoming with all information about the process and details right from the get go.
He really made the difference, after having a bad experience that left my mother in a very difficult situation, House Buy Fast was suggested to me and they were fantastic from the get go.
Selling a house under any circumstance is stressful but it was nice to have someone on the other side who was being honest and genuinely helpful and not out to do anyone over.
Would absolutely recommend their services and cannot thank Mario enough for his help.

22 July 2022
Unprompted review
Rated 4 out of 5 stars

FAIR DEAL BUT NOT FOR US

At all times I felt the staff were polite, friendly, helpful and efficient. However, after reviewing the situation, we decided that this course was not for us at this time. Our decision does not reflect on the company in any way.

18 July 2022
Unprompted review

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