House Buy Fast Reviews 

204
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and honest, often going above and beyond expectations. People appreciate the clear explanations and straightforward advice provided, making the process feel seamless and less stressful. The customer service is frequently highlighted as excellent, with many noting the responsive and understanding approach from agents who are easy to talk with. However, some customers also noted issues with communication and agent reliability. A few people experienced a lack of dialogue or unresponsiveness from agents, and there were instances where agents did not show up or were late for appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their polite, friendly, and helpful manner.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, honesty, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and communication... See more

User experience

Consumers find the user experience to be positive, with many appreciating the clear and straightforward... See more

Customer communications

Customers had positive experiences with contact, noting that communication was often great, with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

We were dealing with Dan who made the whole process seamless. From the very first phone call they dealt with everything from the marketing to auctioneers, viewings through to exchange/completion. Dan... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(204)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lots of good advice

Chris was very helpful and provided many useful insights into our options.
In the end, we decided not to proceed but were very impressed by the guidance we received from House Buy Fast.

10 June 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the kind words!

Rated 5 out of 5 stars

Speedy Response

Made the enquiry over the weekend and was contacted on Monday morning. I had a short but helpful conversation with the agent, who offered me helpful advice. Very impressed by their knowledge and ability to pick up information.

9 June 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thanks for the review, we appreciate your support!

Rated 5 out of 5 stars

Early days but Katherine obviously…

Early days but Katherine obviously understands that until their customers get what they want, House Buy Fast can never achieve their business objectives. And it can only be in that order! keep it up.

3 June 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you!

Rated 5 out of 5 stars

Very good and professional service.

Very good and professional service.
Dealt with Saffy who was helpful and polite. She made everything clear and simple.
8

31 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

That's great to hear, thanks!

Rated 5 out of 5 stars

Saffy was amazing

Saffy was amazing!
She was so very helpful ,informative and pleasant. A good listener and very professional.
She was able to answer all of my questions and concerns with great confidence and ease and as a result ,I'm now looking forward to moving to that next stage and recieving my valuation and hopefully offer .

31 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you, appreciate your support!

Rated 5 out of 5 stars

Satisfied vendor

The agents were professional, polite, friendly and were not pushy. I was happy with the price agreed and with the service l recieved.

30 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the kind words!

Rated 5 out of 5 stars

Get an offer have been very easy to…

Get an offer have been very easy to deal with,they keep you informed and up to date.Duncan has been outstanding and very helpful with our recent property purchase,many thanks.
Will send to some photos of the renovation transformation.

30 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thanks a lot!

Rated 5 out of 5 stars

Katherine has great patience I'm still…

Katherine has great patience I'm still looking to buy a place downsizing mobile home but without the kicking off a month of the year I highly recommended her and the company if anyone is willing to sell up without the hassle thankyou

27 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the fantastic review!

Rated 5 out of 5 stars

Very polite.

Very polite.
I was very advised what was going on or will be .
Very helpful.

22 May 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the kind words!

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