House Clearance Scotland Ltd Reviews 363

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and compassionate approach, especially during difficult times. The service is frequently highlighted as excellent, with many appreciating the efficiency, speed, and thoroughness of the work, including cleaning and tidying after clearance. People also found the pricing to be fair and reasonable. Reviewers often mention the outstanding communication throughout the process, noting that they felt well-informed and supported. The team's respectful handling of belongings and properties, along with their willingness to go above and beyond, left a strong positive impression on many.

What people talk about most

Staff

Customers consistently report overwhelmingly positive experiences with the staff. Reviewers frequently praise... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the staff for their... See more

Price

Users describe positive interactions with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At extremely short notice I contacted House Clearance Scotland (another company at let me down) hence short notice. Alfred was fantastic viewing the house in Auchterarder within two days of my request... See more

Company replied

Rated 5 out of 5 stars

This company did an excellent job for me today clearing a house in Perth for me very quickly and efficiently. Alfred Cleary was very pleasant to deal with and did exactly what I had asked of him. I... See more

Company replied

Rated 5 out of 5 stars

Operatives turned up as indicated. Two guys were very pleasant and efficient. After clearing goods they hoovered up behind them leaving the rooms tidy. They did exactly as they said. Would strongly re... See more

Company replied


Company details

  1. House clearance service

About House Clearance Scotland Ltd

Written by the company

House Clearance Scotland Ltd

A multi-award winning, eco-friendly House Clearance Company specialising in Bereavement House Clearance across Scotland. Our specialist bereavement house clearance service can be tailored to your needs and is delivered with a personal touch, with sympathy, respect and compassion. All your loved one's possessions will be handled and removed with great diligence, graded, reused,upcycled, donated, sent to local charities here and around the world or recycled. We cover the whole of Scotland, including the highlands and islands.

House Clearances Throughout Scotland

We remove all unwanted waste and furniture from your property quickly and efficiently whilst leaving your home clean and tidy.

We have over 20 years of experience in clearing houses of all shapes and sizes, including detached, semi-detached, terraced, cottage, bungalow, and multi-story apartments.

We offer a full house clearance service which involves removing everything including carpets, curtains, cookers, washing machines, and all types of bric-a-brac and furniture. As part of this service, we can also clear your garage and outhouse.

House clearance services:

  • House, Flat or Apartment Clearance
  • Bereavement and Probate Clearance
  • End of Tenancy Clearance for Landlords and Letting Agents
  • Garage Clearance

Commercial Property Clearances

We also clear offices, factories and warehouses. Recycling responsibly, ensuring minimal disruption to your operations. Trust us to handle the job efficiently and effectively, so you can focus on what matters most to your business..

Commercial clearance services:

  • Office Clearance
  • Commercial and Trade Clearance
  • End of Tenancy Clearances
  • Warehouse & Factory Clearance
  • Storage Unit Clearance
  • Probate Clearance

"Zero to landfill" Creating Energy from Waste

As an eco-conscious waste clearance company, you can rest assured that the items collected from your home or office will be responsibly, ethically, and legally reused, repurposed, or recycled at approved facilities. No landfills!

They are then processed through multiple processes to remove and separate the various elements so that they can be recycled and reused in the industry.

We are committed to a landfill-free reputation.

Award-Winning Clearance Company Scotland

The Green Apple Environment Awards recognize, reward, and promote environmental best practice around the world. Waste that cannot be recycled is re-used, given to charities or processed for Waste-to-energy, guaranteeing our commitment to the environment by being an ethical commercial and home clearance company in Scotland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommended

My sister and I engaged with Alfred in regard to a house clearance following our mother's move to sheltered housing. Alfred was very helpful and we arranged a clearance date, at very short notice. However, my sister and I (with help from other family members) were subsequently able to clear the property. Alfred was very understanding and was happy to cancel the clearance, without any problem. We would thoroughly recommend this Company and will most definitely engaging their services if we need such in the future.

13 August 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon Jonathan,

Alfred and our team at House Clearance Scotland would like to thank you for your kind review.
We are always here if you ever need our services in the future.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Compassionate clearance company

From my home in the South of England, I helped arrange for Alfred, Gary and Dan to help my uncle, a recently bereaved hoarder, clear the downstairs of his Edinburgh house. They showed immense compassion and understanding during what could have been a really traumatic experience. Both my uncle and myself were impressed with the service provided, the amount achieved in a day and the kindness of the team. I was kept up to date with photos and videos during the day and a phone call the following day. I would definitely recommend Alfred and his team for house clearance jobs in difficult circumstances and hope to use them again when my uncle is ready to tackle the rest of the house.

27 July 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon Vicki,

Alfred and our team at House Clearance Scotland would like to thank you for your kind review.
Our team take pride in showing compassion in the work we do and we are glad you were satisfied by the service we proved.

When you uncle is ready so are we.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Excellent customer service.

Alfred took the time to meet with me first and I appreciated his personal touch in getting to know a bit about us and the circumstances around the house clearance, he showed his passion for his company. Gary and Dan did a fantastic job. They were professional, efficient and respectful.
The whole experience was positive from start to finish and I would hire them again in the future as well as recommend them to anyone who needs a house cleared. Thank you to the whole team!

28 July 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Anna,

Alfred and our team at House Clearance Scotland would like to thank you for your kind review.
Our team take pride in showing passion in the work we do and we are glad you were satisfied by the service we proved and that you would return again if needed.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Highly Recommended

Highly Recommended

From the outset, Alfred gave me peace of mind that clearing our late parents’ house, our family home for 48 years, would be done with empathy and care, taking the huge task of emptying it for the new owners off our hands.
Alfred himself inspected the house and contents, which included many pieces of furniture handed down through several generations, and gave us a fair and thorough quote to empty it of all contents, whilst also assuring us that all reusable items would be donated to people in need of them.
He and his team arrived on time on the agreed date, and over the course of 2 days, emptied the house (4 bedrooms, 2 bathrooms, 2 public rooms, diningroom, kitchen, utility room and attic), laying removable plastic runners to protect the carpets throughout the house during the job. (They also suggested leaving this plastic down for the new owners move-in, which we did).
Knowing that all reusable items in the house would be upcycled and donated to people in need of them was the main reason we chose House Clearance Scotland, having met with 2 other companies. The price was fair given the enormous scope of the job, the time it would take, and the cost of disposal and recycling of items which were not reusable.
Even when I inadvertantly left items in the drawers of a dresser that had been removed, Alfred went above and beyond, retrieving the items from the dresser (by this time in storage) and returning them to me the next day.
I can’t thank Alfred and his team enough for taking care of what seemed an overwhelming and daunting task for us, with care, empathy and compassion, and for making sure people in need would benefit from vast majority of the house contents.
Highly Recommend

17 July 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Emma,

Alfred and our team at House Clearance Scotland would like to thank you for your kind review and we are glad we managed undertake this work with care and empathy for you.


Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

We used House Clearance Scotland after…

We used House Clearance Scotland after a bereavement, as well as being very efficient, they were compassionate and sincere. They were all friendly and worked hard, nothing was too much trouble. I would highly recommend.

15 July 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Michelle,

May we thank you for your lovely review.

Here at House Clearance Scotland Ltd we thrive in being efficient and compassionate and I am happy our team managed to do this for you.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Relatively small job but very efficiently carried out

Relatively small job, but very efficiently carried out. We were coming up from London to clear some items from the flat we owned in St Andrews prior to selling it. Alfred and his team turned up on time as arranged and did the job very efficiently. Thank you very much.

1 July 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Jim,

May we thank you for your lovely review.

Here at House Clearance Scotland Ltd we thrive in being efficient and getting our job done on time for our clients and I am happy our team managed to do this for you.


Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Thank You.

It is never an easy time when you have to empty a loved ones property but Alfred and his team Gary and Dan made sure everything went smoothly and kept me informed of their progress throughout. Alfred considers everything that times like these may cause families to miss or overlook. Their care and attention to what was important to our family is what makes them special. They work to schedule and do not miss any opportunity to help in any way they can to make the process as painless as possible. I highly recommend them for the caring and professional way they dealt with clearing my mother's home and for reducing the strain on us in what was a difficult time and seemingly facing an impossible task.

16 June 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Tom,

May we thank you for your lovely review.

The team here at House Clearance Scotland Ltd would like to thank you for such kind words and we are happy to hear that we managed to take the strain off yourself and also help any way we could.


Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Could not fault!!

Alfred and team were amazing. Super helpful, friendly and his emails put a smile on my face. Couldn't fault the job that was done and would 100% recommend. Thanks again to the team (including the lovely lady who worked in the office)

22 June 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Elle-May,

May we thank your lovely review.

Alfred and the team always try to make the work they do as helpful as possible and we are happy to hear that you had a nice experience with us.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

A Remarkable, Compassionate Service

There's a certain emotional attachment when it comes to clearing a loved one's house, and it was no different with my grandmother's house. It's a delicate process, filled with nostalgia and memories, a task I feared would be overwhelming. Then, I found House Clearance Scotland Ltd.

From the very beginning, Alfred's professionalism was exemplary. The team took time to understand our family's needs, respect our sentiments, and organize the process in a manner that felt comfortable to us. They managed to turn a daunting task into a streamlined, stress-free experience.

The team arrived promptly, fully equipped and ready to work. They were efficient and meticulous, treating each item with respect. They went through the house, room by room, ensuring that everything was handled carefully and appropriately.

Their attention to detail was extraordinary. They made sure to separate items that held sentimental value, helping us to preserve our cherished memories. And they did all of this with an unparalleled level of empathy and understanding.

It wasn't just about clearing the house; it was about providing a service filled with compassion and respect. House Clearance Scotland Ltd. not only demonstrated a high level of professionalism, but they also showed genuine care and kindness, which meant a lot to us during such a challenging time.

Their service was not only efficient but also environmentally friendly. I was impressed with their commitment to recycling and donating items where possible. It was comforting to know that my grandmother's belongings were being put to good use and not just being discarded.

The level of communication from the team was outstanding. They kept us informed throughout the entire process, making sure we were comfortable with every decision being made. The entire experience felt very personal, which I appreciated.

Clearing a loved one's house is never an easy task, but House Clearance Scotland Ltd. made it as painless as possible. Their service exceeded my expectations in every way. I can't recommend them highly enough. If you find yourself in a similar situation, do yourself a favour and give House Clearance Scotland Ltd. a call. Their service is truly a testament to their name.

Thank you, House Clearance Scotland Ltd. You turned a challenging task into a healing process, and for that, I am truly grateful.

20 June 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Ryan,

May we thank you for such an outstanding review.

Here at House Clearance Scotland Ltd we like to make these situations as comfortable as possible for our clients and Alfred and the team are happy to hear we managed to exceed your expectations.

Best Wishes.
Christine
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Excellent service

Alfred and team did a fantastic job of clearing my parents’ home of 45 years. Not only were the house and garage completely emptied but the house was left spick and span. They found a few items of sentimental value such as old photographs and left them out for me. I would recommend this company to anyone who has the difficult job of emptying a loved ones home.

12 June 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon,

May we take this time to thank you for your custom and also your lovely review.

Alfred and the team take great pride in the hard work they do for all clients and the feed back is always welcomed.
They are really pleased they managed to return the sentimental items back to yourself and you were happy with the service provided including the extra cleaning up at the end.

Best Wishes,
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

I needed to have my Dads flat cleared…

I needed to have my Dads flat cleared when he was admitted to a full time nursing home. It was a daunting task with a lifetime of possessions. I met Alfred after a recommendation. I was so impressed with his work with charities and people in need. His team cleared the flat and left it clean and immaculate. The team even found my Dads watch which he had hidden due to his disease along with various legal papers which I had overlooked. I cannot recommend Alfred and his company highly enough. They are highly professional, considerate and kind. Thank you for making a very difficult task much easier.

25 May 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon James,

May we take this time to thank you for such a nice review.

Alfred and the team take pride and go one step further for all our clients to make them feel at ease in such situations.

We are glad your fathers watch was reunited with yourself and also that we made a difficult task easier for you.

Best Wishes,
Client care advisor @ House Clearances Scotland Ltd

Rated 5 out of 5 stars

Excellent

I used House Clearance Scotland to clear my late mother’s house. Alfred and the team were excellent throughout. Completed a thorough, diligent job in exactly the timescales set out the start and left the house spotless when finished.

Highly recommended

29 May 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon Jimmie,

Thank you very much for taking your time to leave this lovely review.

Our team at House Clearance Scotland Ltd always like to make sure we leave the client with as little to do as possible in such cases and we are happy we were able to carry out the work and also with our added extra of making the house spotless for you.

Best Wishes,
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

Very impressed

Very impressed. I was dreading having to get my father's house cleared, Alfred made the whole thing a pleasant experience. The service was prompt, efficient & very thorough. There were no quibbles about the unexpected, everything was handled professionally. I was kept fully informed throughout. Alfred himself was extremely helpful, going well beyond the essential. I can't recommend this company highly enough.

23 May 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Afternoon Mr King,

Thank you very much for your wonderful review and 5 stars.

Here at House Clearance Scotland Ltd we thrive in making it a pleasant experience for the clients, especially with the nature of the work being carried out and we are happy to hear Alfred and the team were able to make the process professional by going beyond the essential as this is something we take great pride in.

Take care for the future.

Best Wishes
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

Great from start to finish

Alfred and his colleagues spent 2 days clearing my mum's flat. He kept me updated throughout with photos and short films on Whatsapp as to progress.
Mum would have been pleased that some of her things were going to help people not so fortunate. Highly Recommended!

19 May 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Frazer,

We would like thank you for your review and highly recommending us.

We like to take pride in the work we do and being efficient and empathetic while undertaking work of this nature so I am glad that we were able to help.

Wishing you all the best,

Christine
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

Superb company.

Alfred and his team previously had completed a house clearance for me a few years ago in a very upsetting time for me (parental bereavement) they completed the job with the utmost professional and empathetic attitude. I also contacted them recently for a small matter and was blown away by the humanity and kindness shown by Alfred.

8 May 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Sheena,

Thank you very much for your business and lovely 5 star review.

Here at House Clearance Scotland Ltd we thrive in our professionalism and empathy towards clients.

Alfred and the team always go over and above to make sure that our clients feel comfortable and happy with the service we provide, so we take pride in positive feedback like this.

We wish you well in the future.

Best Wishes,

Christine
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

First Class service from a great company !!

The speed of getting out to clear my late Father's house, the price and the quality of the job. I would recommend this Company to anyone looking for a house clearance service. Alfred was so helpful!!

27 April 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning,

May we take this time to thank you for your lovely 5 star review.

Here at House Clearance Scotland Ltd we take pride in being able to make these kind of situations as stress and pain free for our clients and Alfred and the team would like to thank you for your kind words and praise.

We wish you well in the future.

Best Wishes,

Christine
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

Professional and empathetic

Alfred was understanding and empathetic from the start when I initially enquired about a bereavement clearance. Alfred arranged an appointment to come and see the flat, turned up on time and gave us a fair quote. Clearance was done promptly and professionally. Can’t thank him and his boys enough. Made a difficult situation more bearable, thank you

25 April 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good Morning Lisak,

Thank you very much for your 5 star review and your kind words.

Alfred and the boys are glad they were able to make a difficult situation more bearable for you and they strive in trying to make it as professional as possible.

We wish you all the best from everyone at HCS Ltd.

Best Wishes,
Christine
Client Care Advisor @ House Clearance Scotland Ltd

Rated 5 out of 5 stars

Made contact with Alfie

Made contact with Alfie , he came prompt on a Sunday met me , agreed a price and a date , his boys turned up on time and set about clearing the house making sure they were recycling as the boxes and bags were moved , they were courteous, and sympathetic to the situation , 3 hours later they had cleared the whole house and were on their way , special thanks to Gary and his team for making the hard task better , alflie also made contact with Martain his expert carpet cleaner and had the carpets spotless when he left all in all well worth the money spent to get the house cleared , I’d recommend this company 100% to deal with .

4 April 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good morning Les

Thank you for taking the time to leave an outstanding review.

Alfred and his team strive for a prompt, yet professional service with every job. They are top in their field, and will appreciate you felt so too.

We wish you all the best for the future -

Brogan
Executive Assistant @ House Clearance Scotland Ltd.

Rated 5 out of 5 stars

Great crew

Great crew. Alfred came round to quote the day I called, then scheduling was quick and easy. On the day the team were courteous and friendly, and powered through the clearance in very good time. Particularly like their dedication to zero waste, charitable donations and recycling.

28 March 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good morning Topher

Thanks for taking the time to leave us a 5-star review.

We believe creating a zero waste environment is an incredibly important value for a business to hold, which we are glad has been recognised and appreciated by yourself.

Sending you the best of luck in the future -

Brogan
Executive Assistant @ House Clearance Scotland Ltd.

Rated 5 out of 5 stars

Alfred and his team were super

Alfred and his team were super! Very proactive and friendly. They did as they promised and were punctual and professional. No complaints and I would not hesitate to use them again if I needed them.

19 March 2023
Unprompted review
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Reply from House Clearance Scotland Ltd

Good morning Veronica

Thank you for the positive feedback and 5-star review!

Alfred and our team will be gratified that their professional and punctual approach has been recognised, these are two staples in our business objectives.

Wishing you all the best in the future -

Brogan
Executive Assistant @ House Clearance Scotland Ltd.

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