Housemanage Reviews 

11
TrustScore 4 out of 5

4.1

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Company details

  1. Property management company
  2. Apartment Rental Agency

Written by the company

HouseManage™ manages and converts properties. We cover all aspects, from block-management to residential property management with guaranteed rent. We offer investment and full lease option for converting residential units to HMO’s in order to get the highest possible yield for our clients. Our reliable, dedicated and trustworthy service allows landlords not to have to worry about their investment. We will act as the main point of contact for the tenant if you choose our Full Manage package and will action any required repairs and maintenance services at the property in a cost-effective and efficient manner. Our team is here to give you total peace of mind. We ensure that a high level of communication is maintained throughout the manage


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4.1

Great

TrustScore 4 out of 5

11 reviews

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4.1

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(11)

1 review in the last 12 months

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Rated 1 out of 5 stars

Despicable service from Housemanage

After enduring 5 years of management, Housemanage concluded their 'management' of my property by outright refusing to pay for the final repairs, failing to deliver the 'fully managed' service they were contracted for. It’s shocking how rapidly some businesses devolve into unscrupulous operations as they expand. Housemanage is a textbook example of greed-driven incompetence at its finest. I would not recommend this service.

4 October 2024
Unprompted review
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Reply from Housemanage

Dear Mbeke Wasami,

As the director of Housemanage and someone who has worked closely with you from the beginning, I feel compelled to respond to this review. While I welcome honest feedback, I am disappointed to see false claims shared publicly. For the entire five-year contract, we paid you every single month without fail—always early at your request—and we have a clear audit trail to confirm this. This review does not reflect the dedication and extensive support Housemanage has provided.

When you came to us through a recommendation, your property was in poor condition, and you hadn’t received rent payments in months from your previous agent, putting you in a difficult financial position. Housemanage stepped in to take on your property, investing our own resources to fully refurbish it, from new flooring to redecorating and essential repairs. We documented everything carefully, showing the “before and after” to keep things transparent and ensure the property could earn steady income for you.

From the beginning, we advised you to take a two-year rental agreement to allow flexibility as your mortgage renewal approached. However, you chose a five-year agreement to maximise your immediate income, despite our recommendation. Unfortunately, when interest rates rose, you were unable to secure a new mortgage due to a lack of fixed income and were moved to a variable rate, which has gone up significantly. This left you with mortgage payments higher than our guaranteed rent—something we could have avoided if you had followed our advice.

Even so, Housemanage has gone above and beyond to support you. In addition to consistently meeting all payment obligations, we adjusted payment dates and even overpaid on certain months to help ease your financial burden. Now that the contract has ended and you have personally moved back into the property, you requested repairs on items like a window lock, radiator, and leaking tap—issues we had already noted were pre-existing. Although we were not obligated to do so, we handled these repairs out of goodwill, as you assured us the review would be amended once the work was done. Unfortunately, that promise remains unfulfilled, and this feels less like a fair assessment and more like an attempt to use the review unfairly.

In recent messages, you mentioned feeling overwhelmed by “menopausal rage” and turning 60, and we empathise with the challenges you’re facing. However, we believe it’s unfair to direct this frustration towards Housemanage, especially considering our ongoing support. All of our clients can attest to the high level of service we provide and our commitment to going above and beyond to meet their needs, often exceeding expectations in challenging situations.

While you mentioned our business’s growth, we are proud of our expansion, adding more staff and even beginning to purchase properties ourselves. We appreciate the business we had with you and sincerely wish you well in your future endeavours, hoping that you can find a resolution to your current financial challenges.

To our valued clients and those considering Housemanage, please know that we remain dedicated to transparency, integrity, and the exceptional service that defines Housemanage. This experience has only strengthened our commitment to supporting our clients fully through any challenges.

Sincerely,
Duwayne Holness
Director, Housemanage

Rated 5 out of 5 stars

Top tier property management

House manage has done exactly what I would expected of them! From the moment I was in contact with them it has been an absolute breeze with communicating my circumstances and to get the results I had hoped for in my ever so busy lifestyle, with an extensive portfolio and successes of various property matters it was evident to me that they was the company I was willing to hand over my properties to. Brilliant customer service in terms of any issues I have put forward about my properties whether it be via call or email, I have always been assured that the right thing is being done with reports of what is taking place with my concerns and the best option for me moving forward even if it might not be what I would of initially had in my mind. Just an all round great company that are currently managing the two properties that I was struggling to find the time to get up to scratch with the maintenence of them etc. And also to get on them on market in order to be rented. The properties had been sitting there for way too long not occupied, also the standard of them was not rent worthy at the time so I am more than delighted that I came across house manage when I did.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Housemanage exceeded our expectations

Housemanage exceeded our expectations. The place was clean and comfortable at a great location and we had everything we needed for lovely stay. Thank you for the help with the additional nights. We would highly recommend housemanage to all friends and family and we will definitely be using them again in the future.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Airbnb management - great service!!

Can’t fault them. The whole process took about 5 days to get set up. They’ve taken over my property in south London managing Airbnb and short let’s. It’s achieving more than just renting it out and I’ve been looking at the reviews and these guys are doing a great job…also handy that they came in and fixed up the property and offered their interior design skills. I was on the fence in the beginning but was a the best choice I could have made.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Good company, very flexible, great team

Good company managing my property for 2 years now a never a late or missed Payment. staff very friendly and they managed to work around some of my very specific requests when I first signed up to them.

Quarterly reports are great and my house is being looked after very well.

Definitely recommended

Phil

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Had a great stay at this property in…

Had a great stay at this property in Norbury. 3 bedrooms with a lovely kitchen and spacious living room. Housemanage were very professional and easy to reach and sort things out if anything was needed. Very close to shops, bus, train etc. I felt very safe and loved the idea of the code on the door as no need to bring keys. Good value for money I would definitely stay here again.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

House Manage have been managing my…

House Manage have been managing my property fo 2 years now, even through the pandemic rent was paid on time. This means they purposely organised for tenants the were worthy of sticking to their agreement.

Thank you very much for ensuring that my property was fit enough to warrant a honest tenant. I appreciate your services.

You definitely took away the trouble of having to vet tenants, which saved more time and money.

Might I just add that my payments are always receive on time and I can call them any time of the day or night.

Thank you kindly

24 November 2021
Unprompted review
Rated 5 out of 5 stars

Guaranteed Rent Option - Highly recommend

Trying to manage my five properties by myself had become increasingly difficult and time consuming as I have a demanding job and other commitments. After speaking with the team at HouseManage regarding my options I decided to go with the guaranteed rent and it is the best decision I could have made.
HouseManage take care of absolutely everything. I have my rent coming in every month without having to worry about voids, issues with tenants or maintenance problems.
Going with the guaranteed rent has taken away so much stress and I am able to focus on the things I need to while having the peace of mind that anything relating to the properties is being taken care of.

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Stress-free Guaranteed Rent in Wandsworth

House manage are fantastic – they really take away the stress and pressure of being a landlord. My wife and I have had a terrible landlord experiences renting our property in Wandsworth along trinity road. Constant rent arrears with the tenants and many maintenance issues. We were reluctant to do any repairs as they were not paying rent, but ultimately it is our property and we did not want it to deteriorate. So, was force to proceed with the works.

Duwayne at House Manage was great, on first meeting he explained how guaranteed rent worked, I feel they gave us a very good price and also finally managed to evict our troubled tenants.

I can not rate their service highly enough! this was our first property and we are in the midst of purchasing another in Balham which will be acquiring the service from House Manage from the start.

5 March 2021
Unprompted review

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