I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... See more
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See what reviewers are saying
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... See more
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... See more
Company replied
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... See more
Company replied
Company details
Written by the company
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contact info
London, United Kingdom
- help@houseof.com
- houseof.com
4.5
Excellent
671 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely products
Lovely products. They sent the wrong item initially however soon rectified and correct item sent out promptly.
Well packaged. Quick delivery.
13 March 2023
Reply from houseof
What a lovely review! :) Thank you so much x Once again apologies for the inconvenience with your order. Enjoy your houseof lights xx
Just perfect ❤️I’ve purchased a…
Just perfect ❤️I’ve purchased a beautiful coral pleated shade! fast delivery, great price, highly recommended!
28 February 2023
Reply from houseof
❤️This is what we looooove to hear! Thank you for sharing this with us!! xx Coral is such a lovely colour! ❤️
Quality items at fantastic prices
The whole experience was excellent. We got the olive green light shades for £28 each. They look amazing. The packaging was high quality too, overall 5 Stars
27 February 2023
Reply from houseof
This is what we looooove to hear! Thank you so much Ian, for taking the time to leave us this review :) We are glad to hear that you love the quality of our lights. If you get the chance, please send us some photos as we would love to see how you have styled olive green lights in your house. Always here to help! x
Good customer service.
27 February 2023
Reply from houseof
Lovely to hear Lucy! Thanks for sharing your experience with Houseof and our customer service team! :) xx
Couldn’t be happier
Very happy with our wonderful light. Great customer service!
6 March 2023
Unprompted review
Reply from houseof
So lovely to hear that! :) xx
Beautiful products and great customer service
Beautiful products, and wonderful customer service. The shade for my gorgeous new lamp was smashed during our house removal, and it was immediately replaced by the company without charge. THANK YOU.
3 March 2023
Unprompted review
Reply from houseof
Oh what a lovely review! Thank you so much! Enjoy your houseof lamp :)
Reply from houseof
This is what we love to hear!! :) Thank you so much for sharing your experience with us! x
Very good service
Very good service, way purchase and delivery was quicker than expected.
28 February 2023
Reply from houseof
Thank you so much for taking the time to leave us a review, Naomi! We are glad to hear you have had a great shopping experience! xx
Great high quality products
Great high quality products. Great choice of products especially if you want something a bit different. Quick delivery. Will definitely use again.
20 January 2023
Reply from houseof
Hey Kate. Thank you so much for taking the time to leave a review and for your kind words. It's much appreciated! x
I love the light what I specteda and It…
I love the light what I specteda and It looks amzing.
6 December 2022
Reply from houseof
Hello Noemi, Thank you so much for taking the time to leave us this review. We're so pleased to hear you love your new houseof light x
Love the light but disappointed that…
Love the light but disappointed that all the light is pink, whereas in your photo it appears to be pink with a yellow glow.
10 January 2023
Reply from houseof
Hey Sue, thanks for sharing your experience with us!
We are happy to hear that you love your pink diffuser floor lamp! However, we are sorry that the glow is not as expected :( This lamp should diffuse a warm sunset glow, not a pink one.
Could you please email our customer service at help@houseof.com and someone from our lovely customer team will be back in touch as soon as possible? :)
Quick, easy, and beautiful!
The item came the day after I ordered it (delivering to Northern Ireland). The lamp was easy to build and is beautiful quality. We love it!
29 December 2022
Reply from houseof
Oh lovely! We are happy to hear you love your new houseof light! :))
Lovely lights
Lovely product and very well packaged (really pleased that it was completely recyclable!). Slightly delayed arrival was disappointing, but this was communicated with us by email so we knew when to expect.
25 November 2022
Reply from houseof
Hey Lily, thanks for taking the time to leave us a review here :)
I'm very sorry that the shipment of your order was delayed.
Honestly, it was also very disappointing and frustrating for all of us! :(
Once again, we sincerely apologise for the disappointment caused as well as we are extremely grateful for all your patience on this occasion.
I hope you are loving the lights! :) x
Love the table lamps
The table lamps are really unique and we both love them! Delivery was quite long but worth the wait :)
9 December 2022
Reply from houseof
Thanks for sharing your review with us! We are happy to hear you love your new houseof you wall lights :) x
Good from afar but close up rather basic
The finish on the glass and base aren’t great. On the glass there are little marks and the base has some glue stains.
3 December 2022
Reply from houseof
Hey Greig, thanks for taking the time to leave us a review. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. We're extremely sorry for the inconvenience with your Charcoal grey rechargeable table lamp 😔️
We normally offer a replacement on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! Please email our team at help@houseof.com
Once again please accept my apologies for this experience and I hope you give us another chance in the future!
Reply from houseof
Hey Helena, thank you for taking the time to leave us a review here!
Apologies for the delay with your Charcoal grey glass rechargeable table lamp! Great choice! :)
Sadly, this stock delay arriving at our warehouse in Devon was out of our control due to an unexpected issue on the way to the UK :(
Once again please accept our apologies and thank you for all your patience with us! We hope you love your brand new Houseof lamp as much as we do! :)
Reply from houseof
Hey Eleanor. Thank you so much for taking the time to leave a review and for your kind words. It's much appreciated! x
Great experience!
Great experience!
Wonderful to order and then have the product show up as high quality as per the description / pictures.
The design of my new lamp is just perfect!
Thank you HouseOf
16 November 2022
Reply from houseof
Thank you so much for taking the time to leave us a review. We really appreciate it and are happy to hear that you are loving your new Houseof lamp x
My new lamp is different and looks great
My new lamp is really different, arrived securely packed and looks great!
30 November 2022
Reply from houseof
What a beautiful review! Thank you so much Sandy! So happy we could help you find what you were looking for 😊 x
Ease of ordering and section of products
28 November 2022
Reply from houseof
Thank you so much for taking the time to leave us a review! :) We hope you are loving your new Houseof lights! x
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