I spend over $399.00 dollars on a product that I was told would work for me, not so. This business located in the Florida Mall, has not respond to any of my emails. The sale person provide you with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I absolutely love shopping at House of Beaut online! Their website is easy to navigate and they have a wide range of products to choose from. The prices are competitive and the quality of their prod... See more
Company replied
Website facing is super clean and easy to use, an enjoyable site to shop on. They offer a wide range of health and beauty products at competitive prices, I was able to find all the essentials. Chec... See more
Company replied
I actually came across the MUNCH Hydrating Serum on House of Beaut completely by chance, and I’m honestly obsessed. It’s one of those products that just quietly changes your skin without you reali... See more
Company replied
Company details
Written by the company
House of Beaut is a highly curated destination for exceptional beauty. We spotlight independent and emerging beauty brands that are setting new standards across skincare, haircare, wellness, fragrance, and beyond. As a curated beauty marketplace, we’re focused on clean, high-performance products that deliver both results and experience. Each item we feature is hand-selected for its quality, innovation, and intention, no fillers, no trends for the sake of it, just beauty that deserves to be seen. This is a space for discovery. From breakthrough serums and nourishing hair treatments to thoughtful fragrance and body care, we help you uncover beauty brands that are often overlooked by the mainstream. Our edit is tailored for those who want more from their routine, more transparency, more efficacy, more meaning. Shopping with House of Beaut is designed to feel effortless. From smooth ordering and fast delivery to responsive customer care, every detail is considered to make your experience feel personal and elevated. Thank you for being here. Your support and feedback mean the world to us and help us continue championing the next wave of beauty.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- support@houseofbeaut.com
- houseofbeaut.com
4.2
Great
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and love the new brands…
Great service and love the new brands they recommend!!
17 November 2024
Unprompted review
Reply from House of Beaut
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our service and love discovering the new brands we offer.
Your recommendation means the world to us, and we’re so grateful to have you as part of the House of Beaut community. We can’t wait to share even more exciting brands and products with you soon!
Best regards,
Customer Service Team
House of Beaut
great products for all ages
great products for all ages , good recommendations for teenagers
17 November 2024
Unprompted review
Reply from House of Beaut
Thank you for your wonderful feedback! We’re so happy to hear you’re enjoying our products and finding great options for all ages.
Your support means so much to us, and we’re excited to continue sharing more products we know you’ll love.
Best regards,
Customer Service Team
House of Beaut
never received my order!
29 October 2024
Love the range of brands and emerging…
Love the range of brands and emerging brands you offer at House of Beaut. Great delivery time i'll be sure to recommend you guys!
13 November 2024
Unprompted review
Still waiting for my order and really…
Update: After further promises of delivery it now appears these were lies. This company should be avoided at all costs - unscrupulous and deceptive.
Still waiting for my order and really poor communication. I'm increasingly concerned if it will ever arrive.
I was told via email my order was with Evri but that was over 2 weeks ago and Evri shows they are still waiting for the parcel. No phone number to contact on the website. Huge red flags as to whether this is a reputable company and very little information on Companies House.
13 November 2024
Unprompted review
Reply from House of Beaut
We’re sorry to hear about your experience and completely understand your frustration. Our customer service team has reached out to you via email directly to help resolve this matter and ensure your concerns are addressed.
Best regards,
Customer Service Team
House of Beaut
Delivery too expensive
Product really good, however the delivery costs to Ireland were ridiculously expensive, compared to competitors.
11 October 2024
Reply from House of Beaut
Thank you for your feedback – we’re glad to hear you’re happy with the product! We understand that delivery costs are an important factor, and we’re always working to make our shipping options as fair and competitive as possible.
Thank you again for sharing your thoughts with us.
Best regards,
Customer Service Team
House of Beaut
I am still waiting for my order I have…
I am still waiting for my order I have received no shipping information only that my order has been placed and the money has left my account. I am worried I have been scammed. Shipping is meant to be 2-3 days and i live in the UK so should have received the order by now it’s been nearly 2 weeks. I have emailed and dm the account no response. If I at least had a tracking number I wouldn’t feel so worried. I am messaging on here hoping someone will respond
25 September 2024
Unprompted review
Reply from House of Beaut
Hi Mariam,
Thank you for your review. We understand your concerns and want to assure you that we are looking into your order status. While shipping times can occasionally be affected by factors outside our control, we are working to provide you with your tracking details as soon as possible.
We appreciate your patience and are here to assist you further. Please feel free to reach out to our customer service team if you have any additional questions.
Kind regards,
Customer Service Team
House of Beaut
Spent $848 got sent a box of "thank you" cards
Said that I used a fraudulent card and sent me a packet of "thankyou" cards after charging me $848
10 July 2024
It long time to be delivered
It long time to be delivered
And when delivers they took more money as an expanse !!! Too expensive than expected for
10 July 2024
Reply from House of Beaut
Thank you for your feedback. Please note that international deliveries may take longer due to customs and taxes in your country, which are beyond our control.
We appreciate your understanding and are sorry for any inconvenience caused.
Best regards,
House of Beaut
I absolutely love shopping at House of…
I absolutely love shopping at House of Beaut online! Their website is easy to navigate and they have a wide range of products to choose from. The prices are competitive and the quality of their products is top-notch. I have purchased several skincare items and makeup products from them and have been extremely satisfied with my purchases.
The shipping is also quick and I always receive my orders in a timely manner. I will definitely continue to shop with them in the future!
7 June 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
I love house of beaut
I love house of beaut, it’s my go too for all of my favourite products. Everything comes perfectly packed and so quickly. I couldn’t reccomend this website more. Their customer service response is so fast and helpful
I definitely recommend house of beaut :)
19 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Customer service 😊
Great customer service they were fast at responding and keeping me update with my delivery.I highly recommend.
18 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Absolutely love this company
Absolutely love this company, great customer service and products are always great quality :)
26 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Bought my mrs a couple things from this…
Bought my mrs a couple things from this brand I was very satisfied with the delivery and the products. I’m glad I listened to the recommendation
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
love the brand great customer service…
love the brand great customer service will be sure to shop again!!
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Perfect service
Perfect service , fast and reliable delivery I’ll be sharing the brand with my friends.
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Loved my order
Loved my order , perfect service me and my mum will be purchasing regularly from House of Beaut.
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Shipping was very fast love shopping…
Shipping was very fast love shopping with the brand. They have an amazing selection of products.
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
Amazing purchase would highly…
Amazing purchase would highly recommend. Excellent customer service.
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
My friend recommended me to house of…
My friend recommended me to house of beaut, I’m more than pleased with my purchase and service I’ll be passing the recommendations on for sure.
25 May 2024
Unprompted review
Reply from House of Beaut
Thank you for leaving us a review. We truly appreciate your feedback!
Enjoy your purchases from House of Beaut, and we look forward to serving you again soon.
Best wishes,
House of Beaut
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.