House of Beauty World Reviews 

36,483
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Awful company, definitely do not shop. Made an order in June 2022, order did not arrive until September 2022 only after I put through a fraud request on my credit card. When my order did arrive,... See more

Rated 4 out of 5 stars

Rated this as 4 stars as it will then show up on the HOB website. SCAM COMPANY! NOT WORTH ANY STARS! Check out the official Trust pilot website and you will see hundreds of other customers like me who... See more

Rated 1 out of 5 stars

Avoid this website! I placed my order on 8/3/22 (they had no problem taking my money), supposedly shipped on 8/8/22. As of 10/9, still not shipped. Sent MANY emails with no response. Telephone number... See more

Rated 5 out of 5 stars

This company is a SCAM!!’ I placed an order in 9/22 and was told it was out of stock. Waited 2 more weeks was then told company is going out of business that I must fill out a form to obtain refund. W... See more

3.1

Average

TrustScore 3 out of 5

36k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(36,483)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order missing and no help!

I’m still experiencing this problem, it started about more than 2 months ago. I have ordered a few products and received half of my order with a letter saying that I’ll receive the rest shortly. I waited a couple weeks, no package, so I emailed customer service and got an automatic response email saying a service staff is reviewing my request. I waited a couple more weeks, still no answer, wrote again, same automatic response, no answer from support staff. I wrote AGAIN, and this time no automatic response and no response from staff! I wrote again, saying I want a refund for the products I never got and I’m hoping that I will get a response, a refund and I plan never again to buy from this company. It’s sad because I ordered from here a few times and I never had any trouble. This was unbelievable.

17 October 2022
Rated 1 out of 5 stars

Is this a scam business?

Is this a scam business? I ordered online, got a confirmation email, and haven't heard anything else since. No order and no response to my email. Of course the phone number listed isn't in service....

16 September 2022
Unprompted review
Rated 1 out of 5 stars

My nightmare

My nightmare started 7-15-22 I ordered 2 cans of Rusk moose. Did not receive them until 9-17-22.Both cans do not work sent a e-mail no response I want my money back and a paid return lable. NO Response.I have every e-mail sent.

15 July 2022
Rated 5 out of 5 stars

I've never had bad experienceBUT

I've never had bad experience I've brought heaps of times through this company and received to nz but this last order link Won't work still not here + wat th f is happening? Ordered 2 mnths ago not. Like them +? Very odd.. Managed to find item its sitting in America which is so odd I brought like 80$ worth of stuff I am going to email them this is weird usually I get it in like 1 month the world on pause or something lol

15 October 2022
Unprompted review
Rated 1 out of 5 stars

Don't Buy From This Company! Order Not Received But Paid For!

I purchased an item from this company and only received confirmation of the placed order. Almost a month later I have not received the item, tracking number, emails or returned phone calls. In fact I have just been able to get TO the first layer of phone numbers that end at, "no one is able to take your calls". I am pretty sure I won't see product or a refund. This company should not be able to operate like this.

21 September 2022
Unprompted review
Rated 1 out of 5 stars

DON'T Order with House of Beauty

Not happy at all, I ordered some perfume in September and have not yet received it. I have emailed asking for a refund and no response at all. How can someone do business like this is beyond me. I spent over 50 dollars and for what? NOTHING NO RESPONSE. I want my money back and don't ever order with House of Beauty EVER.

14 October 2022
Unprompted review
Rated 1 out of 5 stars

I ordered 3 bottles of hair dye back in…

I ordered 3 bottles of hair dye back in September. I only received one, with the invoice admitting it was on backorder and so I patiently waited for the other two items. A week goes by. Another week. Another. I emailed them to complain. No response. Again. No response. I requested a refund for the missing items. No response. It is now mid October. A 20+ dollar order and I only received 5.95 worth of product and they simply ghosted me! Unacceptable.

12 September 2022
Rated 1 out of 5 stars

Ordered on September 22,2022 I never…

Ordered on September 22,2022 I never got an updated tracking number for my order. They don't pick up the phone, one of the numbers is disconnected when you call. The voicemail is always full and they don't respond to emails. Do not order from them

22 September 2022
Unprompted review
Rated 4 out of 5 stars

DO NOT ORDER

DO NOT ORDER! SCAM! Please read the trust pilot review first!
Rated this as 4 stars so it will show up on the HOB website.
Ordered 9/9/20222 and have had no communication since! Have sent numerous emails asking for an order update, where’s my order, etc….. no response!! THIEVES!!!

8 September 2022
Unprompted review
Rated 4 out of 5 stars

DO NOT ORDER! SCAM! READ THE OFFICIAL TRUST PILOT REVIEWS!

Rated this as 4 stars as it will then show up on the HOB website. SCAM COMPANY! NOT WORTH ANY STARS! Check out the official Trust pilot website and you will see hundreds of other customers like me who have paid for goods and never received them. Absolutley no answer from anyone at customer service, no response to emails....just took my money and disappeared!

16 August 2022
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THEM!

DONT BUY FROM THEM!! SCAMMERS!!
My Order #2158206 was placed over a month ago tracking link no longer works and they won’t answer my calls or emails after asking for a refund and being told they would check! Complete scammers! As a business owner your company is a disgrace!

10 September 2022
Unprompted review
Rated 2 out of 5 stars

I ordered in May

I ordered in May. It was the end of July before I received my order. I had to order elsewhere to not lose a customer. I asked for a refund but got auto responses.

26 May 2022

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