Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this pu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how... See more
Company replied
Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dir... See more
Company replied
This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... See more
Company replied
Company details
Information provided by various external sources
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contact info
W1A 6US, United Kingdom
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Love the product 5 star quality.
25 February 2026
Reply from House of Isabella
Thank you for your feedback! We're so pleased to hear that you love the product and that it met your expectations for quality. We really appreciate your support.
Just got my order from House of…
Just got my order from House of Isabella and I’m really happy with it. Delivery was quick, customer service was great, and I love my new furniture bits. Everything looks lovely in my home. Would order from them again
13 March 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind feedback! We're delighted to hear that you're happy with your order and that the delivery and customer service met your expectations. It's wonderful to know the new furniture looks lovely in your home. We really appreciate your support and look forward to welcoming you back again soon.
could be better
Overall Ok. I asked for 20% discount on next purchase following damaged item, but didn’t listened and gave me refund instead.
24 February 2026
Reply from House of Isabella
Hi, so sorry for the oversight earlier. I understand you asked for a 20% discount rather than a refund. I’ve now sent you an email with a 20% voucher based on your original order to use on a future purchase. Thanks for your understanding.
This website is well worth checking out…
This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices.
If you're lookig for household and decorative items that are quirky and original, you'll find it at the House of Isabella. It's now my GO-TO-PLACE for such things..
23 February 2026
Reply from House of Isabella
Thanks so much for your lovely review! 😊
We’re so glad to hear you’re enjoying our range and that House of Isabella has become your go-to place for quirky and original pieces, that really means a lot to our small team.
Thank you again for taking the time to share your experience with us, and we hope you continue to find pieces you love in the future!
Order issue sorted
Had an issue with an order, which was resolved after seeing my negative review on here. Would have been nice for them to sort it just for the sake of good customer service and the fact they had made an error, but the outcome was what I was looking for.
11 March 2026
Unprompted review
Reply from House of Isabella
Please accept our sincere apologies for your experience, KDog.
We completely understand how frustrating this situation must have been. I can see that a member of our management team did raise a request with our external warehouse team to cancel your order shortly after you contacted us. Unfortunately, the external team missed the cancellation request and the order was processed and dispatched before it could be stopped.
At the time, we did advise that we would try to cancel the order for you; however, once an order has entered processing there is unfortunately no guarantee we are able to stop it before dispatch.
As we offer free delivery, our change-of-mind policy does normally require customers to cover the return or a restocking fee once an item has been dispatched. However, we do appreciate the circumstances here and are doing our best to assist and resolve this for you as smoothly as possible.
Again, please accept our apologies for the inconvenience caused, and thank you for your patience.
Waiting
Ordered and paid for in full, a piece of furniture early January expecting delivery, as advertised, some time in February. No notification re delivery date so contacted them mid February to be told it would be March. Was offered a voucher towards another item as goodwill gesture, given that we could have bought the same product from another company, cheaper but with April delivery. Spoken to them this morning (after 3 attempts on online chat) and delivery is now April. Wish we’d gone with the other company who were cheaper. I asked Ava if I could speak with a manager but she did not respond. Very disappointing to be kept waiting so long for a piece of furniture and my first experience with this company is disappointing. I have several more items in my online basket, as they sell some lovely items, but cannot justify giving the company more money.
12 March 2026
Unprompted review
Reply from House of Isabella
Hi Gail,
I’m really sorry to hear how frustrating this experience has been, and I completely understand your disappointment with the delays.
I can see that a member of our team contacted you on 30 January regarding the initial delay and provided a £50 gift voucher as a goodwill gesture for the inconvenience, which you kindly accepted at the time — “We would still like the TV unit, so a voucher as a goodwill gesture would be very much appreciated.”
As this item is supplied by a third-party supplier, there have unfortunately been further unforeseen delays due to ongoing global issues currently affecting air freight and shipping. I’m very sorry that this has pushed the delivery timeframe back again, and I appreciate how frustrating that must be after already waiting.
Please be assured that we are working to get the item to you as soon as possible. However, if you would prefer not to continue waiting, you are of course welcome to cancel the order and we would be happy to arrange that for you. We can also help you find an alternative item that is currently in stock, and we would be glad to offer additional credit toward that as a gesture of goodwill.
Please let us know how you would like to proceed and we’ll be more than happy to assist.
Kind regards
Pleasant Experience
Very happy with my overall experience from start to finish. After purchasing my dining table the delivery was booked in quickly and delivery was made within a week. Very happy with my order, definitely worth it
9 March 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind feedback! We’re delighted to hear that you had such a pleasant experience from start to finish. It’s great to know that the delivery process was quick and that you’re happy with your new dining table. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your support!
We bought two indoor pots for under our…
We bought two indoor pots for under our stairs. The pots were even better when they got delivered to our home. Great quality!
Communicating with them was easy, and they were very responsive. Would definitely do business with them again.
5 March 2026
Unprompted review
Reply from House of Isabella
Thank you for your wonderful feedback! We're so pleased to hear that you love your indoor pots and that they looked even better once they arrived in your home. It’s great to know you’re happy with the quality and that our team was able to provide easy and responsive communication throughout the process.
We truly appreciate your support and kind words, and we’d be delighted to do business with you again in the future!
Hoccombe Throw Taupe
prompt delivery, I bought two and they are perfect, love the tones, they are very soft and cozy
9 March 2026
Unprompted review
Reply from House of Isabella
Thank you for your lovely review! We're so pleased to hear that you’re happy with your Hoccombe Throw Taupe and that the delivery was prompt. It’s great to know you love the tones and find them soft and cosy. We really appreciate you choosing to buy two and hope they keep you warm and comfortable. Thank you for your support!
Excellent service from this company.
Excellent service from this company.
No fuss and prompt delivery.
29 December 2025
Reply from House of Isabella
Thank you for your review, Nick! We're glad to hear you were happy with the service and prompt delivery. We appreciate your support and hope to serve you again soon.
Lovely on line store
It was a lovely website and easy to use.
They have some beautiful items at very reasonable prices and free delivery.
18 February 2026
Unprompted review
Reply from House of Isabella
Thank you for your kind review! We're so pleased to hear that you found our website easy to use and enjoyed the range of items we offer. We're also glad the free delivery and pricing made your experience even better. We really appreciate your support!
Good product product and prompt service very…
Great product and prompt service very happy 😊
16 February 2026
Unprompted review
Reply from House of Isabella
Thank you for your kind review! We're delighted to hear that you’re happy with our customer service, the quality of our products, and the speed of our service. We really appreciate your support!
Great company
Great company, excellent and quick customer service, great quality goods
20 February 2026
Unprompted review
Reply from House of Isabella
Thank you for your lovely review, Toni! We're really pleased to hear that you were happy with our customer service and the quality of our products. We truly appreciate your support and hope to serve you again soon.
First time purchasing from this company…
First time purchasing from this company amd extremley disappointed with the service. Ordered cushions 2 weeks ago, followed up on Monday as no dispatch email received to be told my order would arribe Wednesday and would receive tracking information. Nothing received Wednesday followed up on email, no response.
16 February 2026
Unprompted review
LOVE IT !
Great communication throughout ordering process, quality products
18 February 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to leave such a positive review Jane, we hope for you to shop with us again soon!
Do not order from them
Do not order from them - I had to remind them to do every part of their job for them. I had to confirm the order, ensure it was in stock, organise the refund, and then remind them to send it.
They were out of stock of an item -
ordered 17/1/26
They didn't bother to tell me an item was out of stock - but were happy to take my money.
I had to email them on 24/1/26 to ask where is my order? They were out of stock of one of the items. They never actually shipped the item until I followed up AGAIN with them on the unsent item on 10/2/26 which I now have tracking for.
11 February 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to leave your review. We’re very sorry to read about your experience.
You’re absolutely right — you should have been informed that one of your items was out of stock, and we sincerely apologise that this wasn’t communicated to you sooner. We also understand how frustrating it must have been to have to follow up multiple times before the remaining item was dispatched. That’s not the level of service we aim to provide.
We would really appreciate the opportunity to look into this properly for you and review what happened. Please could you email our team directly at info@houseofisabella.co.uk
with your order details? We’ll investigate this as a priority and ensure everything is fully resolved.
Happy to recommend House of Isabella
Happy with service,very pleasant customer service person handling my enquiry. Table arrived in time expected ,well packed and in perfect condition. Happy to recommend company.
22 January 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review. We’re delighted to hear you were happy with the service and that your table arrived on time, well packed, and in perfect condition.
It’s especially wonderful to know our customer service team made a positive impression — we’ll be sure to pass on your kind comments.
Great customer service fabulous product
Great customer service fabulous product
4 February 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind words Wendy. We’re thrilled to hear you’re happy with both our customer service and your product — that means a lot to us.
We really appreciate you taking the time to share your feedback and hope to see you again soon.
Great service
Great choice, excellent prices and super quick delivery. I ordered on a Sunday evening and received my item on Tuesday. Super fast and very well packed. Will definitely order again
3 February 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to share your experience Fi. It’s great to know your item arrived quickly and was well packed. We really appreciate your support and look forward to welcoming you back for your next order.
Shambolic
I placed an order in October for two pieces of furniture, these were on pre order for 8th & 21st December, the 8th came and went, the item of furniture wasn’t delivered. I enquired for an update on my order, customer services explained both items had been delayed and then gave a date early January for both items.
I enquired again 7th January to be told that both items had a further delay on them and they weren’t going to be dispatched until 21st January. I emailed back and requested a refund, nobody replied to this email at all. However on 21st January (the date our items were supposed to be dispatched) I had an email from a staff member whose name began with A confirming our cancellation and refund request - from two weeks prior. The same staff member didn’t actually refund our order, it took a further few days and talking to the office manager to actually obtain a refund.
I have never known a company so badly run in all my life.
19 February 2026
Unprompted review
Reply from House of Isabella
We’re very sorry to read about your experience and the frustration this has caused.
While supplier delays can occasionally impact pre-order dates, we do always aim to notify customers as soon as we’re informed of any changes. We’re therefore concerned to read that you feel this wasn’t communicated clearly in your case, and we would really like to review this properly.
Please could you email our team directly at info@houseofisabella.co.uk
with your order number and details? We’d appreciate the opportunity to investigate what happened and provide you with a full response.
Thank you Lucy, speak soon.
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