Houseofkoyomi Reviews 

135
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the artwork, noting that the vibrant colors, professional framing, and sturdy materials beautifully transform their living spaces. Many people also appreciate the wonderful, highly responsive customer support and the reliable delivery times that make purchasing smooth and very satisfying. Some reviewers were not happy with delivery delays, communication gaps, and extended waiting times for their packages to finally arrive. Additionally, a few customers experienced frustrating issues regarding damaged frames, missing components, or receiving incorrect items that required extra effort to resolve with support.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the gorgeous artwork,... See more

Quality

Consumers find quality to be positive, frequently highlighting gorgeous prints with stunning colors and... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers expressed satisfaction and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are very friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful prints, such beautiful colours. We bought Bamboo in the snow and Samurai meditation. They are both better than they look on the website we're so pleased with them. Good customer service we w... See more

Rated 5 out of 5 stars

Found this wonderful Japanese artwork that completely spoke to my mindset and aesthetics and bought four pieces at once to decorate my newly furbished loft apartment. Love the quality yet reasonable p... See more

Rated 5 out of 5 stars

I reached out with concerns about delivery. They responded quickly and reassuring. Not only did I receive my prints, but they were GORGEOUS. Super proud and will order more when we move. Order tha... See more

Rated 5 out of 5 stars

Excellent quality prints - visually pleasing. Delivered with care, to avoid damage. I have two prints, of water lillies, that complement each other beautifully. Very good value for money. Will lik... See more


Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Art & Antiques
  4. Prints and signs store
  5. Stationery shop

Written by the company

House of Koyomi is a curated art print store that brings timeless Japanese aesthetics into modern homes. Inspired by the changing seasons (“koyomi” meaning “calendar” in Japanese), we celebrate the harmony of nature, tradition, and mindful living through art. Our collection features iconic works by masters like Kawase Hasui alongside contemporary reinterpretations of classic Japanese styles. Every print in our shop is selected for its ability to tell a story - of serenity, craftsmanship, and connection to a slower rhythm of life. Printed on premium-quality paper and designed to elevate your living space, our artworks are more than decoration; they’re a daily reminder to find beauty in the moment. We ship worldwide and take great care in framing, packaging, and delivering your artwork, ensuring it arrives as beautifully as intended. Whether you’re decorating a home or gifting someone special, House of Koyomi offers a meaningful alternative to mass-produced art. Discover prints that speak to your soul and make your space feel like home—with art that stands the test of time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(135)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Very beautiful designs

Very beautiful designs, plenty to choose from that would fit to any place. Purchase was straightforward, delivery was fast and customer service has been friendly. Overall satisfaction is quite high and therefore I will be ordering more in the future for sure. Thank you for all your hard work and beautiful artwork!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful prints

The prints are beautiful and of very high quality. The delivery was fast and without any problems. I will definitely order a few more prints in the future.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Love love love

Choosing from so many beautiful artworks was hard but I love my "Portrait of a geisha"! Amazing quality, frame arrived safely and Jeane from customer service was very sweet and helpful.
Will definitely come back for more :)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

More than happyyy :)

Shipping was smooth, everything arrived safely packaged, and customer support responded quickly to my question before ordering.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support and care.

I had a frame arrive damaged during transit, which is always frustrating, but the customer support team handled it brilliantly. They were exceptionally understanding, highly supportive, and resolved the issue quickly and without any hassle.
It’s rare to see customer service this good when things go wrong. Because of how well they took care of everything, I’ll definitely be purchasing from them again and wouldn't hesitate to recommend them!

11 February 2026
Unprompted review
Houseofkoyomi logo

Reply from Houseofkoyomi

Hi Craig,

Thank you for your feedback, and I’m sorry to hear that your experience felt disappointing. We’ve actually been trying to reach you several times since Saturday, but unfortunately our emails keep bouncing back with a message that the email address is invalid.

Would you be able to contact us from a different email provider (not btinternet), so we can make sure our replies reach you? We’ve seen the issue with the frame and are more than happy to resolve this for you right away.

Warm regards,
Lea from House of Koyomi

Rated 5 out of 5 stars

Excellent experience

Excellent experience, really nice products and fast customer service. I like pictures very much, i will order for my friends birthday too

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Reprehensible Behavior, FRAUD

After making an accidental purchase (I moved on to check discount and it processed order), I contacted House of Koyomi immediately to cancel. After several attempts without receiving a response, I left messages all over Facebook. I was ignored. Instead I received a message three days later, my order shipped. To no avail, and no response, I will be receiving an order I did not want and was ignored completely. FRAUD. Reported to card.

21 February 2026
Unprompted review
Houseofkoyomi logo

Reply from Houseofkoyomi

Hi Janet,

We’re truly sorry for the frustration this situation caused and would like to clarify what happened.

Your initial messages reached us on a Sunday, when our customer service team is not working. Because we are a small team with real people handling each inquiry personally, there can occasionally be a short delay in response especially over/after weekends.

The email you received was an order confirmation, not a shipping confirmation. Your order had not shipped at that time. We have since reviewed your request and confirmed that you contacted us within our 24-hour cancellation window. As a result, we have processed a full refund for you.

We understand how stressful accidental purchases can feel, and we’re sorry the timing made it seem like you were being ignored. That was never our intention.

Warm regards,
Lea from House of Koyomi

Rated 5 out of 5 stars

I’m absolutely loved this painting

I’m absolutely loved both the prints. The colors are even more beautiful in person, and the detailing is incredible. It adds so much character and warmth to my space. The packaging was secure, and it arrived in perfect condition. I would definitely purchase again!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

The quality is even better in person

The quality is even better in person. The details and colors really stand out once you see it up close.

I already placed another order because I couldn’t resist getting one for my bedroom. There are so many beautiful options to choose from!

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Waiting...

Waiting.... still waiting.....

Bought a gift for a friend for Christmas. The promise for fast delivery and 2 months later I'm stilllllll waiting.

18 February 2026
Unprompted review
Houseofkoyomi logo

Reply from Houseofkoyomi

Hi,

We’re very sorry to read this and would truly like to look into it for you. However, we’re currently unable to locate any open order from last year that matches this description. Without a name, email address, or order number, we unfortunately can’t trace the purchase in our system.

We’re more than happy to resolve this and clarify what happened. The best way to reach us directly is at hello@houseofkoyomi.com . Please include your order details there so we can assist you properly.

Warm regards,
Lea from House of Koyomi

Rated 4 out of 5 stars

Pretty but shiny

We ordered a framed picture. We love the image, and it was shipped well. Only downside is that it's very shiny, and we planned to hang it opposite a window but all we could see were reflections. We now ordered special glass elsewhere that shouldn't be so reflective, so that should solve it so that we can enjoy our picture.

20 January 2026

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