Great products, but disappointing service experience
I genuinely enjoy House of Macadamias products — the clean ingredients, the healthy fats, and the flavor quality are all excellent. Unfortunately, the customer-service experience doesn’t match that level of quality.
My most recent order sat in limbo for over 2 weeks without communication. I reached out multiple times before anyone acknowledged that several items were out of stock. Instead of being proactive, the team sent vague “technical issue” messages and screenshots that didn’t explain the delay.
Eventually, I was told the payment would “clear today or tomorrow,” I heard nothing and followed up AGAIN only to find out later that the real issue was stock shortages. At that point, I had to request a partial refund myself just to move things along since they won’t reach out.
While I still appreciate the product quality, the lack of transparency, inconsistent responses, and confusing fulfillment process make it hard to trust ordering directly from their site again. I’ll likely purchase through Amazon in the future where stock updates and refunds are handled more efficiently.
I hope the brand invests in better communication and logistics — because the snacks really are that good.








