I have been their service user At first I was not patient But the operation team attended to me through all the steps of the way. It is a collective efforts. Sunitha treated my case file. She w... See more
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Review summary
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Reviews shaping this summary
I am writing to inform all of you about our recent experience with the visa application process for Canada. My family and I, comprising four members, submitted our applications along with th... See more
House of tours team specifically Emy & Nijisha are very supportive in terms of visa service . Many thanks!
My family’s canada visa Application is approved, Mrs Hema did the all process very quickly and got the approval in 12days also Mr Melvin give Quick Response for all my queries really appreciate and th... See more
Company details
Information provided by various external sources
Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!
Contact info
E307, 3rd Floor, Block E,Al Shoala building,Port Saeed, Dubai, U.A.E.
- 503413901
- holidays1@houseoftours.com
- houseoftours.com
4.5
Excellent
212 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visa process to Austria 🇦🇹
We had a great experience with their visa services for our Austria trip. A special thanks to Fathima for her excellent support—she was very helpful, responsive, and made the entire process smooth and stress-free. Highly recommend!
25 August 2025
Unprompted review
Just want to shout out and thank you…
Just want to shout out and thank you for House of Tours especially to Mr. Sidhart for the full effort and support to guide me through my visa application...You guys are awesome! Keep it up...for sure i will highly recommend them to all friend who wants to apply for any visa and definitely they will guide you through out the process. GOD bless HOUSE OF TOURS.
27 February 2026
Unprompted review
I would like to appreciate all supportive
I would like to appreciate all the assistance and support provided by Hari from the Visa Operation Team. Thank you for your kind help and professionalism.
13 March 2026
Unprompted review
Priya was very helpful and it was great…
Priya was very helpful and it was great working with her on my Autralian visa matter
3 March 2026
Unprompted review
The service was very good
The service was very good, and the response from their agents was immediate. I would recommend it to anyone for US visa services. This was my experience from Oman
23 January 2026
Unprompted review
Precision Meets Patience – A True Professional You Can Trust
Working with Siddharth Gopinath from House Tour has been an absolute pleasure. From day one, he has demonstrated remarkable patience, genuine attentiveness, and exceptional communication skills. He doesn’t just hear you, he truly listens. And in this industry, that makes all the difference.
I am extremely detail-oriented and meticulous by nature, and it takes someone with equal precision and composure to navigate that seamlessly. Siddharth handled every interaction with grace and calm confidence. As they say, it takes one to know one, and he certainly understands the language of details.
He never rushed the process, never brushed aside a concern, and ensured every query was addressed thoughtfully. His professionalism is matched with warmth, making the entire experience smooth and reassuring.
If you are someone who values clarity, attention to detail, and a steady hand guiding you through the process, Siddharth is your man. I would wholeheartedly recommend his services without hesitation.
A true professional who goes the extra mile and then some.
20 February 2026
Unprompted review
House of tours team specifically Emy & …
House of tours team specifically Emy & Nijisha are very supportive in terms of visa service . Many thanks!
16 February 2026
Unprompted review
I appreciated all job done by…
I appreciated all job done by houseoftours specialy I need to thank Mr.Harikrishnan for his good cooperation and support to get my Canada Visa quickly and in time
Thnk you again Mr.Harikshnan for quick response for my requirements.
16 February 2026
Unprompted review
My experience with House of Tours has…
My experience with House of Tours has been extremely disappointing. The sales team kept promising daily follow-ups, while the operations team repeatedly said the sales team would call back—four days in a row with the same comments and no action. There was absolutely no support, no proper communication, and no responsibility taken by any team. Based on this experience, I would never recommend their services to anyone.
30 November 2025
Unprompted review
Thanks for doing Visa application with house of tours
I have been their service user
At first I was not patient
But the operation team attended to me through all the steps of the way.
It is a collective efforts.
Sunitha treated my case file.
She was so helpful.
I have recommended 3 others.
14 November 2025
Unprompted review
No one apply visa through their they…
No one apply visa through their they all are scammers one of their agent took my money now he didn’t reply name alfred indian and one name priya
3 September 2025
Unprompted review
Reply from houseoftours.com
Hi Umer!
We’d love the chance to turn this around for you. Japanese visas can sometimes be tricky, but we’re ready to take it on again, this time with no service charges from our side. Our goal is simple: get you that visa smoothly and let you enjoy the experience you’ve been planning for.
Reach out to us directly, and we’ll make sure you feel supported every step of the way.
Let’s get this win together.
Team houseoftours.com
Improvement in service
Hi house of tours,
Today, I received your response to my previous review. Although it was very late but it is a welcome development for improving service.
I applied for a Schengen visa with you for the second time few months ago, and it was a good experience, even better than the previous one.
I traveled last December and look forward to applying again soon.
Thanks
23 June 2025
Unprompted review
Reply from houseoftours.com
Hey Ammar! 😊
Better late than never, right? We’re really glad to hear that your most recent Schengen visa experience with us was smoother and even better than the last - now that’s the kind of progress we love!
Thank you for sticking with us and giving us another shot. December travels sound magical, and we’re already excited for your next adventure. Whenever you're ready to roll again, we’ll be here - passports prepped and high-fives ready! 🙌✈️
Cheers to more stamps in your passport.
- Team House of Tours
Extremely bad experience
Extremely bad experience. They were just behind us to pay the payment at the earliest. We had applied for the Canada visit visa through them but before they got the money they were making fake promises and giving the guarantee that they know the full documentation requirements and there has been no refusal until now but our visa was refused due to no itenary attachments. And on top of that they are replying sorry Sir to hear this and no one is picking up the phone to clarify and tell anything because they have received their money.
24 May 2025
Unprompted review
Reply from houseoftours.com
Hi Shakil!
We hear you loud and clear, and we’re truly sorry for the frustrating experience you had. What you’ve described is not the standard we stand for at House of Tours.
No itinerary attached? That’s a serious miss, and we take full ownership of that. Our documentation process clearly failed you, and that’s unacceptable. We also apologize for the lack of post-submission support - your trust should not vanish with the payment.
We are already investigating your case internally and reviewing all similar applications to make sure this doesn’t happen to anyone else again. Someone from our senior operations team will reach out to you directly to take this forward and make things right. Even if it’s late, you deserve a proper resolution and clarity.
Thank you for sharing this and holding us accountable. It’s the kind of tough feedback that fuels real change.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
Worst tour I have done in over 20 tours
if you want to spend more money and spoil your tour. book through houseoftour .com. They are very good till you pay money. never book through this agency. we booked as 3 family because we were very close friends we escaped from the stress they created.
23 May 2025
Unprompted review
Reply from houseoftours.com
Hi Paul!
We’re genuinely sorry to read this, and more importantly - we totally get why you’re upset. Booking a holiday with close friends should be a celebration, not a stress test, and it’s clear we let you down after you trusted us with that moment.
While we’re glad you managed to escape the worst of the stress, the fact that any of it came from our side is on us. It’s disappointing that our support didn’t continue with the same energy after payment - that’s a serious miss in our process, and not how we want to be remembered.
We’ve already flagged your experience with our operations and customer experience heads, and we’d truly appreciate the chance to look into your case deeper - not for excuses, but to ensure this isn’t repeated for other friend groups who are trusting us.
If you’re open to it, we’d love to connect privately and understand what exactly went wrong so we can make the next family's journey flawless.
I don’t know whether they pay people to…
I don’t know whether they pay people to write reviews. Honestly the worst experience. They promise and follow up with you till all payment is done. They don’t have a proper database and after couple of months call you again and run you thru the whole process. Horrible and hopeless. Suggest you hire people with customer skills and talent. I guess this sums up of the readers out there imagywhat could have gone wrong.
2 February 2025
Unprompted review
Reply from houseoftours.com
Hi DS!
We hear you and we’re not here to defend a poor experience. What you’ve described reflects serious issues in how we’ve handled your journey, and for that, we’re genuinely sorry.
The breakdown in communication and repeated process after payment shouldn’t have happened. That points to a failure in how our teams manage continuity, and that’s on us. Your feedback highlights exactly the kind of operational and customer service lapses we’ve been working hard to fix.
We're currently revamping our customer database systems and retraining our teams to ensure we don't just "sell well" but serve well, all the way through.
We’d be grateful for a chance to look deeper into your case, learn from what went wrong, and set things right if we can.
Thank you for the honest feedback and we truly value it, even when it’s tough to read.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
Everything very bad
Everything very bad
1. Paid for urgent appointment for us visa keeping promise and finally forcefully get back money.
2. Even normal they made bad arrangement fingerprint Ahmedabad and interview Telungana iterwal of two months.
3. Even typing spell was incorrect
Finally cancelled and lost money and time.
Suggest do not use housetours
16 April 2025
Unprompted review
Reply from houseoftours.com
Hi Aboobacker!
We hear you - loud and clear. This was not the experience you signed up for, and reading through your message, we absolutely understand your frustration and disappointment.
Your feedback reflects multiple breakdowns: from the handling of urgent appointments, to coordination between centers, and even something as basic as document accuracy and that’s on us. For a process as sensitive and important as a US visa, there’s zero room for errors or confusion, and we clearly failed you here.
We're currently investigating where the gaps occurred internally and with our partners. This kind of feedback is helping us tighten SOPs around urgent appointments and bring stronger QA checks into our documentation process.
While we know your time and trust can’t be refunded, we’d still like the chance to connect directly, learn from this in detail, and explore how we might make it right - even now.
Thank you for calling this out. We’re not proud of what happened, but we’re serious about fixing it.
Regards,
Zahid
Head of Customer Experience
House of Tours
Georgian trip
We travelled to Georgia in March 2025, it was a Great Experience. Thanks for the wonderful arrangements of Hotel, Travel arrangements, Air tickets, Visa Insurance etc done by houseoftours. At the beginning we had worries if it is a scam , but they proved us wrong and highly appreciate the support. Also the Tour guide we had .... She was truly a Gem of a person as she considered as a family throughout the trip.
30 March 2025
Unprompted review
Reply from houseoftours.com
Hi Grelda!
Now that’s what we love to hear - from scam-suspect to superfan in one trip flat! 😄
We totally get the initial hesitation (the internet can be a wild place), but we’re thrilled we could prove ourselves with a trip that ticked all the right boxes - flights, visa, hotels, and that cherry on top: your amazing guide who basically adopted you as family!
Thank you for placing your trust in us. We’ll make sure your kind words reach the entire team who helped make your Georgia adventure unforgettable - especially your tour guide (we agree, she’s an absolute gem 💎).
Next trip’s on the horizon, right?
Warm regards,
Zahid
Head of Customer Experience
House of Tours
Thank You Mr. Prince for your support.
I wanted to take a moment to sincerely thank Mr. Prince Scaria for your invaluable assistance with my visa application. Your guidance and support throughout the process made everything much smoother and less stressful for me.
I truly appreciate the time and effort you put into helping me, from providing the necessary information to ensuring all the documents were in order. Your professionalism and kindness did not go unnoticed, and I am grateful for your help.
Once again, thank you for your support. I truly appreciate it!
25 February 2025
Unprompted review
Reply from houseoftours.com
Hi Sheeba!
This one’s going straight to Mr. Prince Scaria’s wall of fame (if not already framed)! 🎖️
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Prince’s support made your visa journey smoother and less stressful - he’s one of our quiet powerhouses and your words will mean the world to him.
We’re always striving for that 5-star finish, so if there’s anything more we could’ve done to make it a full score experience, do drop us a note. We’d love to learn and grow.
Till your next adventure,
Zahid
Head of Customer Experience
House of Tours
The worst experience ever
The worst experience ever, first I lost slot due to wrong name booked for my appointment, I had to wait for 1 month extra and got slot ( not my choise ) yet I had to accept since I'm running out of time.
After this struggle my file was handed over to operation teams .
They are careless, unorganised, false promises and never fulfilled commitment.
Friendly advice to public..Don't waste your time and money
1 December 2024
Unprompted review
Reply from houseoftours.com
Hi Osama!
First and foremost, we’re truly sorry to hear about your experience. This is not the level of service we aim to deliver, and if what you've described happened, then we completely understand your frustration.
We never take it lightly when a customer feels let down, especially over something as important as a visa appointment. An error in name entry is a serious issue, and it’s something that should have been double-checked and escalated immediately. Delays in such cases are not just inconvenient - they’re disruptive and emotionally exhausting.
As for the operational handling - you’re right to expect better. We hold our teams to high standards when it comes to communication, timelines, and accountability. Clearly, we missed the mark here, and we are investigating this internally to prevent it from happening again.
We’d really appreciate the chance to reconnect privately with your case details so we can look deeper and work on a proper resolution. Even if we can’t change the past, we can ensure your voice brings about corrective action and that matters to us.
Thank you for calling it out.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
Horrible and unprofessional.
Minimum 1 star is mandatory, else I would have given negative points. We took their help for my family for uk tourist visa as i live here. They were very unprofessional, and lacked the knowledge and experience on what could have let to visa refusal. They failed to help us show proper ties to home country .
Very disappointed and when we asked for a refund, they refused. Nothing but a scamming company who hardly care for their customers.
21 July 2024
Unprompted review
Reply from houseoftours.com
Hi there!
We're truly sorry to hear about your experience and more importantly, how disappointed you and your family felt after trusting us with something as personal and significant as a UK visa application.
While we fully understand that the final decision rests with the consulate, our job is to prepare our clients with the strongest possible submission and if we didn’t help your family present their ties to the home country clearly, that’s a gap we have to take seriously.
We’re especially concerned by your comments about professionalism and the lack of proper guidance. That’s not acceptable, and we’re taking this up with the responsible team to audit how this case was handled - not just to understand what went wrong, but to prevent it from repeating for anyone else.
Regarding the refund, we know this adds salt to the wound. That policy should never come across as us “washing our hands” and if there was a genuine service failure, we want to revisit it with fairness in mind. Please reach out to us directly with your case details and we’re open to reevaluating how this was closed.
This isn’t the experience we stand for and your feedback, however painful, is something we value deeply as we work to rebuild trust and tighten our process.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
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