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House of Windows Ltd Reviews 

619
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently discuss the extremely straightforward ordering process and truly appreciate receiving helpful phone calls alongside timely updates about their expected delivery windows. Many buyers note that the products arrive promptly, look absolutely fantastic, and are meticulously crafted to fit their specific home dimensions and personal requirements perfectly. However, some reviewers were not happy with receiving incorrect sizes, missing parts, or experiencing unexpected manufacturing defects across their delivered units. A few customers also mentioned unprofessional customer service communication and frustratingly long delivery delays when trying to resolve these troublesome order fulfillment issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly on the... See more

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items that match... See more

Quality

Clients share positive opinions on quality, consistently highlighting that products arrive in great condition... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing requests is... See more

Service

Consumers find service to be positive, highlighting professional contact, helpful support over the phone, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched online found this website and some reviews upset me but I don't still want to try don't know why? Easy to used website to placed order everything straight forward. After placing... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, great value and the window looks fantastic aswell- I’ve a golden oak veneer front door and I bought a upvc oak look a like window for next to the door in the the porch - I’m very h... See more

Company replied

Rated 5 out of 5 stars

From start to finish had a great experience with House of windows. Clear and easy to use web site, a great range of windows, good value. After ordering I received a phone call to confirm all the detai... See more

Company replied

Rated 5 out of 5 stars

Excellent service from beginning to end. Spoke to a member of staff to clarify measurements as this was my first time ordering windows and they were very helpful. Order was placed and email to conf... See more

Company replied


Company details

  1. Window supplier
  2. also in
  3. Door shop
  4. Door supplier
  5. Home improvement shop
  6. PVC windows supplier

About House of Windows Ltd

Written by the company

House of Windows are proud to supply both the UK Trade and DIY marketplace with industry leading, British manufactured uPVC double glazed windows. Based in the East Midlands and established over a decade ago, we're dedicated to offering an array of frame colours and glazing finishes in both uPVC and aluminium. Every window is bespoke and made to order according to the customers exact requirements. House of Windows prides themselves on their fast lead times and low price promise. In fact, we think we're hard to rival when it comes to purchasing A' rated windows that offer both quality and style at an incredible price point.

Choosing the right windows for your home can add value and street appeal and replacing them with energy efficient, double or triple glazed windows can significantly reduce your heating bills, whilst providing light, warmth and ventilation.

Choosing which style and design you would like, whether considering windows for replacement or a new construction, you'll probably discover that you need different types. We offer a range of casement, flush-fit, tilt and turn and bay windows along with vertical sliding sash windows, perfect for retaining the existing character of a period property. All our uPVC products are maintenance free, not only will they look beautiful for years to come, they only require an occasional ‘wash down’ with soapy water. What could be easier?

And if you like everything to match, we have that covered too! All of our windows are available in a range of colours that exactly match our entrance doors including White, Anthracite Grey, Cream, Chartwell Green, Oak, Black Brown and Agate Grey. You can even have the frames white on the inside and coloured on the outside.

Although we all want our home to look as attractive as possible, we also understand that a home owner’s first priority has to be to make sure the property is as secure as it can be. With this is mind, every window has a multi-chambered uPVC profile with fully welded joints and come fitted with high security multi-point locking as standard.

With a combined 186 years of industry experience under our belt, we pride ourselves on providing exemplary products that exceed customer’s expectations… FAST! House of Windows is the clear choice for trade customers and DIY'ers. We offer:

  • Faster lead times
  • Bespoke, made to measure windows and doors
  • Glazed and unglazed options
  • Competitively priced products
  • In-house design assistance
  • First order guidance and continued support for repeat customers
  • Free delivery*

Why not visit us online for an instant quote: https://www.houseofwindows.co.uk

Or give our friendly, knowledgeable sales team a call today: 01530 515161

* The delivery is free on all orders over £250 to Mainland England, Scotland, Cornwall & Wales.

MADE TO MEASURE WNDOWS & DOORS

Written by the company

FROM THE UK'S MOST TRUSTED SUPPLIER
House of Windows offer an extensive range of made-to-measure windows and doors and are proud to supply both the trade and DIY sector throughout the UK. Trading for over a decade, our reputation precedes us within the DIY double glazing industry, we're known for our fast lead times, commitment to quality, value for money and exemplary customer service. We come highly recommended and offer a substantial supply only window and door range: white uPVC windows / coloured uPVC windows / uPVC sash windows / uPVC flush casement windows / uPVC bay windows / uPVC cottage style windows / tilt and turn windows / uPVC triple glazed windows / uPVC entrance doors / uPVC back doors / uPVC French doors / uPVC sliding patio doors / composite entrance doors / aluminium bifold doors / aluminium sliding patio doors / aluminium French doors / Heritage style external and internal doors / aluminium windows / aluminium roof lanterns / aluminium flat roof lights. Offering you peace of mind, all of our supply only uPVC window and door products are fitted with multipoint locking systems. They're also BFRC rated and approved, fully accredited to meet the appropriate standards and comply with the latest Building Regulations for doors and uPVC windows. Enhanced security features such as laminated glass, shootbolts, hinge protectors and retainers to comply with PAS24 certification are also available upon request. House of Windows glazed uPVC window frames are supplied with double glazed A' rated sealed units as standard. And for added heat assurance all of our uPVC windows are filled with Argon gas. The solar heat gain through double glazed units will ultimately keep you warmer in winter, cooler in summer and help to reduce your energy bills. To further improve the window energy rating and U value, triple glazed uPVC windows are also available for enhanced energy efficiency and noise reduction. House of Windows endorse the lead-free Liniar sculptured profile as standard, (the Liniar chamfered profile is also available upon request). The Liniar profile has some unique qualities, offering slim sightlines to achieve maximum light and uses a patented double-action bubble gasket to ensure a continuous seal right in to the corners. This technology not only weather proof's your double glazed uPVC windows, it also ensures they are completely leak-free, rendering pesky draughts a thing of the past. We believe that we supply one of the best performing uPVC double glazed window profiles on the market. The Liniar window profile is a product that you can trust and more importantly, a product that will enhance your home for many years to come. House of Windows don't believe in smoke screens, we guarantee our first price is our lowest price. Our reputation is built on recommendation! The outstanding quality and workmanship that goes into fabricating every single one of our windows and doors is evident. With fast lead times and DIY uPVC windows prices starting from just £86 inc VAT, you can rest assured assured that you're getting a fabulous deal as well as a fantastic product!

HOUSE OF WINDOWS

PRODUCT GUARANTEE OFFERS PEACE OF MIND

PRODUCT GUARANTEE OFFERS PEACE OF MIND
All uPVC and aluminium profiles, doors slabs and UPVC panels supplied by the company (House of Windows Ltd), carry a comprehensive guarantee. The performance and quality of all uPVC profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year, from the date of delivery allowing for fair wear and tear. * Excludes Oak and Darkwood coloured slabs - 5 year warranty to hand-applied stained colours.

Contact info

Heritage Crittal Style Aluminium Doors

Manufactured right here in the UK for both internal and external use

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(619)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

26 January 2026
House of Windows Ltd logo

Reply from House of Windows Ltd

HI Leonard, thank you so much for your positive feedback! We’re thrilled to hear you enjoyed the service provided by House of Windows.

Rated 5 out of 5 stars

Great Window & Great Price.

Found House of Windows on Google.
Great choice, Great price, Great service. Very easy to order. Got a phone call to verify size etc.
Paid over the phone at that time.
Lead time 2 to 3 weeks.
It was 2 weeks & 2 days.
Fabulous service and a great looking window.
Would recomend and will indeed be using them again in the very near future for the extention I'm building.
Thank you House of Windows 5*

20 January 2026
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Julie, thank you so much for the fantastic 5-star review! We're thrilled to hear that you enjoyed the entire process, from the ease of ordering to the speedy delivery. It’s great to know your new window arrived in just over two weeks and met your expectations for both quality and style.

We truly appreciate your recommendation and can't wait to work with you again on your upcoming extension. Best of luck with the build.

Rated 5 out of 5 stars

Lovely company .

Lovely company .
Called me twice to check measurements etc were correct.
Very competably priced .
Delivery also great

9 January 2026
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for your feedback. Our team takes great pride in our attention to detail and our commitment to competitive pricing. We are delighted that our delivery service met your expectations and look forward to working with you on future projects.

Rated 5 out of 5 stars

Good service and price

10 October 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Mark, thank you so much for the 5-star review! We’re thrilled to hear that you enjoyed both our service and our pricing. We believe you shouldn’t have to choose between quality and a fair price, so it’s great to know we hit the mark for you.

Rated 1 out of 5 stars

The product itself is a good quality…

The product itself is a good quality but the people that are taking the orders are unprofessional. At least one person from there …she blame me for their mistakes. They send the wrong size and i had to wait over a week for the replacemnt. They havent charged me nothing but she was rude, like. Said the product itself and the process are good but they need to train the people properly

19 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for taking the time to leave your review.

We would like to be absolutely clear that the incorrect sized glass unit supplied was entirely our mistake. There may have been some miscommunication, but this was not your fault in any way, and we fully hold our hands up to the error. Please accept our sincere apologies for the inconvenience this caused.

We are also very sorry to hear about your experience with our customer service. Our sales and customer service teams have a wealth of experience and are very often praised in other reviews for being helpful and friendly, which makes it all the more disappointing to hear that your experience did not reflect this. We apologise if at any point you were made to feel blamed for an issue that was solely ours.

While we are pleased to hear that you were happy with the quality of the window itself, we recognise that the error understandably affected your overall experience.

Thank you again for your honest feedback. It helps us improve, and we hope we have the opportunity to provide you with a smoother experience in the future.

Rated 5 out of 5 stars

One window arrived broken

One window arrived broken but was quickly replaced

15 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you so much for your patience while we sorted out that replacement. We were so sorry to hear one of the windows arrived damaged, but I’m thrilled we were able to get a new one to you quickly.

Your satisfaction is our top priority, and we really appreciate you giving us the chance to make it right.

Rated 5 out of 5 stars

Easy to follow website

Easy to follow website
Easy to follow window instructions
Delivery time slot and correspondence

5 January 2026
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you so much for taking the time to share your experience with us! I'm delighted to hear that you found our website easy to navigate and the window instructions simple to follow.

It’s also great to know that our delivery team reached out and that the time slot worked well for your schedule.

Rated 5 out of 5 stars

They was very professional and the…

They was very professional and the product is very good quality
Thank you

15 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for the 5-star review Nathan! We’re delighted that you found our team professional and are enjoying the quality of your new product. We look forward to working with you again soon.

Rated 5 out of 5 stars

The windows were delivered on time and…

The windows were delivered on time and carefully, many thanks.

12 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

That’s great news Andrew, thanks for letting us know. We take a lot of pride in our delivery process, so I’ll be sure to share your kind words with the team.

Rated 5 out of 5 stars

had three orders so far

had three orders so far, all delivered very fast , safe and intact. thanks

11 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thanks for being such a loyal customer Tomas! We’re so glad to hear your orders are reaching you fast and safe. We truly appreciate your continued support and look forward to assisting you again soon.

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered on time. Good communication.

5 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi David, thank you so much for the 5-star review! We’re thrilled to hear that you had a smooth experience from ordering to delivery. We look forward to assisting you in the future.

Rated 5 out of 5 stars

This item was crafted to fit my…

This item was crafted to fit my dimensions perfectly, offering outstanding value. It arrived promptly on the scheduled date and time. The customer service experience was also exceptional.

23 December 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

We’re so glad to hear your product arrived right on time. There’s nothing we love more than hearing our customers are happy with both their items and their experience with our team.

Rated 3 out of 5 stars

Hi,black tape not on straight,and…

Hi,black tape not on straight,and pealing of windows before installing.
Rubber on fixings not cut clean,burrs on holes,A bit careless in the manufacture!

1 December 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for taking the time to leave your feedback.

The black tape you have mentioned is protection tape, which is applied during manufacture to protect the glazing units during transport and handling. This tape is not a finished component and can optionally be removed prior to fitting the glass units. This does not affect the performance or lifespan of the windows.

With regard to the points raised about fixings and cut-outs, we take manufacturing standards seriously and are sorry if the finish did not meet your expectations on arrival. Any excess burrs should not affect the structural integrity or installation of the product, but this feedback will be passed to our production team for review.

We would always encourage customers to contact us directly if there are any concerns prior to or during installation so we can assist promptly and resolve any issues.

Thank you again for your feedback.

Rated 5 out of 5 stars

Great quality product fairly priced…

Great quality product fairly priced delivered on time

16 November 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Richard, thank you so much for the kind words! We’re thrilled to hear that you’re happy with the quality and that your order arrived right on schedule. Making sure you get great value for your money is exactly what we strive for.

Rated 1 out of 5 stars

The overall quality of the windows is…

The overall quality of the windows is very poor. The delivery process was a complete mess, with no proper communication at any stage. One of the windows was delivered without a vent, even though it was clearly ordered with one. Additionally, after installation, one of the windows started collecting condensation inside the double-glazed unit, which indicates a serious manufacturing defect. Very disappointing experience and unacceptable quality.

25 November 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Dear Sabina,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’re disappointed with your experience.

We would have welcomed the opportunity to resolve these concerns directly, as we were not contacted prior to this review being posted. In many cases, issues can be addressed quickly once brought to our attention.

Regarding the missing vent, if this was ordered as part of the original specification, this would be rectified promptly once reported. Similarly, condensation forming within a double-glazed unit is covered under warranty and would require a replacement.

With respect to delivery, the order was delivered on the delivery date advised and a time slot provided. The delivery was booked with you in advance. Please can you elaborate further why you thought it was a complete mess and no delivery notification was provided at any stage?

We take product quality and customer service very seriously and do not consider unresolved issues acceptable. We would strongly encourage you to contact our customer service team so we can investigate fully and put the appropriate remedies in place.

Our aim is always to supply products that meet expectations and to resolve any genuine issues fairly and professionally.

Rated 5 out of 5 stars

Great Window

Great communication. Product is really good and exactly as requested. Delivery is efficient and friendly.

14 November 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

That is fantastic to hear! It sounds like you had a seamless experience from start to finish.

There’s nothing better than when a product arrives exactly as you envisioned it, especially when it's backed by a team that actually makes the process enjoyable. Efficient delivery and friendly communication really do make all the difference.

Rated 1 out of 5 stars

2 months later and am still waiting for the correct beads

I order a window from them that took 3 weeks to arrive (as they said it would) however the incorrect beads were sent. I didnt realise this until the window was fitted meaning we could not secure the window. I raised the issue with House of Windows who said they would get some replacements sent out immediately. After 2 - 3 weeks I hadn't received anything so I chased it up with a phone call. They said they would look into it. Another couple of weeks pasted and still nothing. This went on, with further phone calls chasing this for weeks. After 7 weeks I finally received some beads, however they were clearly not correct as they were no where near the size of our window. We are now coming up 2 months since I raised the issue about the beads and am still waiting for the correct ones to be sent.
Judging by the quality of the window and the customer serviced received over the beading I wouldn't recommend them to anyone.

13 October 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Zoe, thank you for taking the time to leave your feedback and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.

We are very sorry to hear about the delays in receiving the correct glazing beads. This is certainly not the level of service we aim to provide. Your replacement was requested immediately when you first contacted us, and it’s clear that the follow-up process has not been handled as efficiently as it should have been.

Once again, we are genuinely sorry for the inconvenience caused. We truly value your feedback and are reviewing our internal processes to ensure that a situation such as this, doesn't happen again. If there is anything further we can do in the meantime, please do not hesitate to let us know.

Rated 5 out of 5 stars

Fantastic Company

Excellent service from start to finish, plus top class windows and doors. Definitely will use again infact I already have....5***** star from me.

4 October 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Darren, that's fantastic news! I'm delighted to hear that you had such a fabulous experience, our ethos at HOW is to ensure each and every customer receives unrivalled customer service and exceptional products.

We truly appreciate the 5 star you have awarded us and look forward to working with you on future projects.

Rated 3 out of 5 stars

The Window itself was excellent but... let down on delivery

The window itself was excellent and great value. All was going well until on the afternoon of delivery they rang and due to a-breakdown of the Vehicle it was not possible to deliver. I had expected to fit the following day as the project is diy sos style. However, they offered a date one week later. there was no understanding of the implications to the project ( disabled wetroom), simply that was the best they could do. In the event i had to wait 2 days for it to locate at the factory and drove 45miles to collect it. To cap it all the fitting kit was not posted out in time and arrived at 11am on the morning just as I finished fitting it. Lesson to learn - please be more in tune with your customer and at least try to be understanding and proactive in resolving what was a real problem for the customer. If it had not mattered then I would have told them so.

13 October 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Tim, thank you for your recent review. It's wonderful to hear that you were happy with the product received, plus the price point.

I'm sorry to hear that you didn't receive your order on the anticipated date. Sadly, the delivery vehicle unexpectedly broke down and therefore, the delivery was delayed. Delivery the next day would have been unachievable, as the incident would have had to be reported and the delivery rescheduled. Logistically, this usually takes up to one week. House of Windows are truly sorry for any inconvenience this may have caused. Issues such as these are totally out of our control and are a very rare occurrence.

With regard to the Fit Pack, these are sent out by Royal Mail 1st class delivery. Of course, while we understand that this item should arrive in 1 to 3 working days and generally isn't late arriving, we're totally at the mercy of the postal service.

I sincerely hope that the installation went successfully and that the window has proven to be a great addition to the wet room.

Rated 5 out of 5 stars

Window Great product made exactly to my…

Great product made exactly to my measurements and excellent value for money . Delivered when promised on time and date . Very good customer service .

11 October 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for your fab review. HOW pride themselves on offering made-to-measure products at unbelievable prices.

It's great to hear that the delivery arrived on time and in excellent order. I'll pass your kind comments on to sales team, they'll be thrilled with your feedback!

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