We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The land lords are only nice and…
Some of the land lords are only nice and responsive to a prospect, they switch when you cancel your application. Since I decided to cancel my application because the contract was not favorable, I Roomys still have not acknowledged my cancellation email. That is not great customer service. She has to refund my deposit and i need a definitive feedback on when.
2 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Rexford,
Thank you for sharing your feedback. We are sorry that you are going through this experience.
Please note that HousingAnywhere acts as a platform connecting tenants and landlords. We do not manage individual rental agreements or handle deposits directly. In this case, your concern regarding the deposit and contract terms is a private matter between you and the landlord.
We kindly recommend reaching out to the landlord directly to clarify the status of your cancellation and any potential refund. We understand this can be frustrating and hope the matter is resolved quickly.
Kind regards,
Alina
Easy and trustworthy
It was extremely easy to search, make favourites, choose and communicate with the landlord. It was also very trustworthy the payment process.
30 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Vilmar,
Thank you for your review! We’re glad to hear that the process was easy for you, and that the payment felt trustworthy. Wishing you all the best in your new place!
Kind regards,
Alina
The room and the apartment met the…
The room and the apartment met the expectations set by the photos and the listing. There is no heating. I liked that everything was clearly explained in the rental contract, and overall Yoana responded quickly to any questions we had. The apartment is located in a very quiet and welcoming neighborhood, close to the metro station.
3 February 2025
Unprompted review
Reply from HousingAnywhere
Dear Raquel,
Thank you for taking the time to share your experience!
We’re glad to hear that the apartment matched your expectations and that Yoana was responsive and helpful throughout your stay. It’s also great to know you enjoyed the quiet neighborhood.
Thank you for your trust and for choosing HousingAnywhere!
Regards,
Teddy
I booked a room through HousingAnywhere…
I booked a room through HousingAnywhere in mid-July and paid €1100 (including platform fees + first month’s rent). The landlord accepted my booking without any issues.
In mid-September, my reservation was suddenly cancelled with no explanation at all. I had to contact the landlord myself to understand what had happened. His response was simply: “The roommate in your room decided last minute to stay.”
This happened one week before my planned arrival in Dublin, leaving me without accommodation and under extreme stress.
I also filed a report against the landlord, Brian, through the platform, but nothing was done. No follow-up, no support, no accountability. Customer service was basically non-existent.
HousingAnywhere clearly protects landlords rather than tenants. They don’t allow honest reviews to be posted, and the assistance I received was useless. The 5-star reviews you see are most probably fake.
Do NOT book through HousingAnywhere.
And be extremely careful with this landlord, Brian.
I can't leave links but here are the informations about this landlord:
Name: Brian
Location: Dublin
Apartment: Dublin, Killary Groove
14 July 2025
Unprompted review
Reply from HousingAnywhere
Hi Mohamad,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the stress this situation caused, especially so close to your planned move to Dublin, we understand how upsetting that must have been.
After carefully checking our system, we’re unfortunately unable to locate an account or booking that matches the details provided in this review. Because of this, we’re not able to investigate or review the case based solely on a Trustpilot review.
That said, when a landlord cancels a booking, the tenant is always entitled to a full refund according to our policies. We would very much like to confirm that you were fully refunded and to review what happened in your specific case.
We kindly ask you to reach out to our Customer Support team directly through the official HousingAnywhere platform or via our help center, using the email address linked to your booking. This will allow us to properly identify your account and assist you further.
We take feedback like this seriously and are committed to improving our service for both tenants and landlords. We hope you’ll give us the opportunity to look into this and support you properly.
Kind regards,
Team HousingAnywhere
A rental portal to avoid
This was the worst rental experience of my life. We had a serious problem with the apartment we rented, as structural works in the building began the day after check-in, which we had not been informed about. These works included the complete replacement of all the building’s windows and the installation of scaffolding to insulate the façade. The works also caused severe dampness and mold, which spread across the walls and even into my personal belongings.
When the company renting the apartment to me refused to offer any solution (either in the form of compensation or moving us to another apartment), I tried to contact HousingAnywhere. Not only did they fail to answer the phone and reply to my emails days later, but they also completely distanced themselves from the issue and said they could do nothing to help me. Frankly, I do not understand why I paid a commission that did not protect me at such a vulnerable moment. I will never rent through this platform again and strongly advise others against it.
30 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Alexandra,
Thank you for taking the time to share your experience. We’re genuinely sorry to read how distressing this situation was for you, especially given the impact it had on your living conditions and personal belongings.
HousingAnywhere is a third-party platform that facilitates bookings between tenants and landlords, and we rely on the information provided by advertisers at the time a listing is published. We understand how upsetting it is to encounter unexpected structural works after check-in, and we appreciate you raising these concerns.
At this moment, we’re unfortunately unable to identify your specific case based on the information shared in this review alone. In order to look into this properly and provide a more accurate, case-by-case response, we kindly invite you to contact our support team directly and share your booking ID and any relevant details or documentation. This will allow our team to review what was reported, what information was available at the time of booking, and whether further steps can be taken in line with our Terms and Conditions.
We’re sorry that you felt unsupported during this process, and we take feedback like yours seriously as it helps us improve our response and communication. We encourage you to reach out so we can review your case in more detail and assist you as best we can.
Kind regards,
Alina
I booked an accommodation from…
I booked an accommodation from HousingAnywhere and got an agreement from a flatmate. There were ongoing issues at the accommodation, which the team was aware of, but they put up the listing and let the apartment accomodate by me. Afterthis there was no response and help from the team. I strongly suggest avoid this owner and flatmate agreement. I have highlighted the concern to the housing team
20 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Chaitrali,
Thank you for sharing your experience with us. We’re sorry to hear that your stay did not meet your expectations and that you felt unsupported during this situation.
HousingAnywhere is a third-party platform that connects tenants with landlords and flatmates, and we rely on the information provided by advertisers when listings are published. That said, concerns about ongoing issues at an accommodation are taken seriously. When such issues are reported to us, our team reviews them and, where necessary, takes appropriate action in line with our Terms and Conditions.
We regret that you felt our support was not responsive enough at the time, and we understand how frustrating that can be. If you haven’t already, we encourage you to contact our support team again with any relevant details or evidence, so they can reassess the case and determine whether further steps can be taken.
Thank you for taking the time to raise this, as feedback like yours helps us improve the safety, transparency, and reliability of our platform.
Kind regards,
Alina
The landlord is very kind and helpful
The landlord is very kind and helpful in every way, even with getting oriented in the neighborhood. In case of any issues, he is immediately available online. The apartment is beautiful, fully equipped, and I am completely satisfied. It is fantastically located within the city.
1 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Simon,
Thank you for sharing your experience! We’re really glad to hear that your landlord was kind and supportive, and that you felt well taken care of throughout your stay. It’s great to know you’re happy with the apartment and its location. We wish you all the best and a continued great stay!
Kind regards,
Alina
Do not use this site
Do not use this site. Their landlord ratings are only by customers who didn't have to cancel, didn't get canceled by landlords, didnt ask for refunds. If they do ever refund you (they havent) they say they take a fee of 25% if you would rent for 1 month up to 50% if you would have rented for 6 months. So they will take your money for no apartment. They do not take reports seriously at all.
1 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Alex,
Thank you for sharing your concerns. We understand how upsetting a cancellation dispute can be, especially when expectations around a booking are not met.
We would like to clarify a few important points. Reviews on our platform are written by tenants after a booking and are not selectively published based on whether a stay was completed smoothly. They are meant to reflect individual experiences, both positive and critical.
Regarding refunds and fees: HousingAnywhere does not arbitrarily retain money “for no apartment.” Once a booking is confirmed, the financial commitment follows the cancellation policy that applies to that specific listing. These policies are clearly shown before booking and are also detailed in our Terms and Conditions. A refund is only possible in specific situations, such as when the accommodation is materially misrepresented or not provided as agreed. Each cancellation request is reviewed on a case-by-case basis, and payouts to landlords can be temporarily paused while an investigation is ongoing, as was done in your case.
In situations like the one you describe, our team carefully assesses whether the conditions constitute a valid reason for cancellation under the applicable policy. This includes reviewing evidence from both tenant and landlord, clarifying facts, and requesting additional information where needed. If the criteria for a refund are not met under the agreed terms, we cannot unilaterally override this.
We want to emphasize that reports are taken seriously and reviewed in detail, even if the final outcome is not always what a tenant hopes for. Our role as a platform is to apply the same rules consistently and transparently for all users, while ensuring that both tenants’ and landlords’ rights are respected.
If you believe there is additional evidence that has not yet been considered, we strongly encourage continuing the conversation with our support or cancellation team so it can be properly reviewed.
Kind regards,
Alina
Scam review
I've received a notification saying that if we write feedback, there’s a chance to get one month of free rent. We all think this is a scam, they want us to write a positive review, but in reality, the "one month free rent" will never happen. This is really unfair, i would like to take down my review for that.
22 October 2025
Unprompted review
Reply from HousingAnywhere
Dear Blake,
Thank you for sharing your concern. We’d like to clarify more about how the raffles work.
From time to time, we run review raffles to encourage tenants to share honest feedback about their experience on the platform. These raffles are not tied to writing a positive review, but both positive and negative reviews are treated exactly the same. Asking for or rewarding positive-only reviews would go against Trustpilot Terms of Service, and we do not do this.
The “one month free rent” refers to a random draw among eligible reviews submitted during the campaign period. A single winner is selected at random, and the outcome is not influenced by the content or rating of the review in any way.
We understand how this message may have come across as unclear, and we’re sorry if it caused confusion or frustration. If you would like your Trustpilot review to be removed, you would have to do it yourself. If you would like your move in review on our platform to be removed, you’re welcome to contact our support team and they’ll be happy to assist you with that.
We appreciate you taking the time to share your feedback.
Kind regards,
Alina
The platform is hassle-free and…
The platform is hassle-free and user-friendly for those looking for short term rentals in a new city. I found the payment process very secure as well.
19 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Nitesh,
Thank you for your positive feedback! We’re glad to hear you found the platform hassle-free and user-friendly, and that the secure payment process gave you peace of mind. Wishing you a great stay in your new city!
Kind regards,
Alina
Fast and reliable
15 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Menber,
Thank you so much for sharing your positive experience with HousingAnywhere. We are thrilled to hear you agree with our values and feel safe using our services.
If you need any help in the future, feel free to contact our Support Team and thank you again for choosing HousingAnywhere!
Regards,
Teddy
Don't trust their Tenant Protection
I paid €540 for HousingAnywhere's "Tenant Protection" when booking a 4-month rental in Lisbon. I expected a third party who would help mediate if something went wrong.
When I reported issues with the apartment within 48 hours (dirty linen that smelled of mildew), HousingAnywhere replied that they "do not mediate disputes related to the condition of the property or landlord conduct."
So what exactly does €540 buy you?
It got worse. When the situation escalated with the landlord, HousingAnywhere's account manager sent me an accusatory email siding entirely with the landlord, without ever contacting me to hear my side. She repeated false claims that I had "abandoned the property" and "refused to return keys" (I was physically in the apartment with the keys). She even mentioned that my information had been "flagged with SEF" (Portuguese immigration authorities).
At no point did anyone from HousingAnywhere call me or ask for my version of events. They amplified the landlord's threats instead of protecting the tenant.
If you're considering HousingAnywhere for their "Tenant Protection," reconsider.
1 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Thierry,
We’re sorry to hear about your experience and how this situation made you feel. We understand how stressful it can be when issues arise shortly after moving in, especially when expectations around support and protection are not met.
We regret that our communication left you feeling unheard or unfairly treated. This was not our intention, and we acknowledge that the situation caused you frustration and concern.
Please be assured that we take feedback like this seriously. We will conduct an internal review to better understand what happened, taking into account all perspectives involved, including the communication between all parties. This helps us assess whether our processes were followed correctly and where improvements may be needed.
Thank you for taking the time to share your experience. Your feedback is valuable to us, and it contributes to ongoing efforts to improve how we support tenants and landlords on our platform.
Best regards,
Team HousingAnywhere
My experience has been great overall
My experience has been great overall. The Zymzo-Cohost team was always kind, responsive, and quick to solve every small issue that came up, and communication with them was very easygoing and cordial. The photos and all the information provided about the property fully matched reality, and I can honestly say that my experience was even better than expected.
As a constructive comment, there were a few small details—easily resolved after contacting the staff—that were not fully explicit in the contract. Making these points clearer from the beginning could help avoid potential misunderstandings or grey areas in the future.
Overall, my experience has been excellent, and I would be very happy to stay here again in the future.
28 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Andres,
Thank you for sharing your experience with HousingAnywhere.
We are delighted to see that your search was a success so thank you for your trust and choosing us!
It is also nice to hear that your stay exceeded expectations and that the property matched the information provided.
We’re glad you had an excellent experience overall and would be happy to welcome you again anytime through HousingAnywhere!
Regards,
Teddy
Knowingly facilitating illegal fees
HousingAnywhere is knowingly facilitating illegal fees prohibited by Spanish Law 12/2023 (Art 20.1) and refusing to refund tenants even after the landlord has acknowledged the illegality.
27 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Lauren,
Thank you for posting your review.
We apologize for any inconvenience you may have encountered during your experience on our platform.
We take compliance very seriously ans we always make sure that everything is aligned with our Terms and Conditions.
Based on the information provided in your review, we do not have enough details to fully assess your situation. We have requested more information so we can investigate this matter thoroughly and assist you appropriately.
We look forward to resolving this together.
Regards,
Teddy
It was very easy to use and I could…
It was very easy to use and I could also message the owner before confirming the place. I recommend it to anyone who wants to book a place safely and with no worries and wants a lot of different options please choose Housing Anywhere!
15 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Yana,
Thank you so much for your review!
We’re really happy to hear that you found our platform easy to use and appreciated the full booking process. Making it safe, transparent, and worry-free is exactly what we aim for.
Thank you for recommending HousingAnywhere and we wish you all the best in your new place!
Regards,
Teddy
I'd definitely recommend Max
I'd definitely recommend Max! My experience couldn't have been better, he was always there through the whole process, very proactive, polite and willing to help! And the room is just as described, I loved everything so far!
27 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Leonardo,
Thank you so much for sharing your experience!
We’re really happy to hear that you had such a positive time and that everything matched your expectations.
At HousingAnywhere, our goal is to offer a diverse selection of accommodations to assist tenants in finding their ideal place, so it is really great to hear we provided you that.
Wishing you all the best in your new place, and thank you for choosing HousingAnywhere!
Regards,
Teddy
I like the trust but I don’t like thiss
I like the trust but I don’t like thiss
I send this to landlord
Hello,
I would like to clarify something regarding the rent and check-in date.
I have already paid the full rent for January, even though I did not stay in the room at all during this month. My booking starts from the 21st, and the payment was completed on the 25th.
Even if the delay in payment is considered, I don’t understand why I would need to wait until the 29th to receive the keys, especially since I will then be required to pay the full rent for February shortly after.
This means I am paying for January without staying, waiting several days after payment to check in, and then paying February in full almost immediately.
Could you please clarify this and let me know if there is any possibility
Thank you for your understanding, and I look forward to your clarification.
Best regards,
Anas
21 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Anas,
We understand your concerns regarding the timing of payment and key handover. As a platform, our role is to facilitate the connection between tenants and landlords, while the specific check-in procedures, payment schedules, and key collection timelines are managed directly by the landlord according to the agreed booking terms.
We always encourage users to communicate directly with the landlord, as you did, to clarify any questions or request possible solutions. Your feedback is important to us, and we will use it to improve how expectations around payment and check-in details are communicated in the future.
Thank you for taking the time to leave a review.
Regards,
Jacques
Best platform to book apartments from abroad
Best platform I found to fast easily book appointments from abroad.
Positives:
- Very fast and easy way to book an aprtment from abroad.
- Clear instruction and excellent response time
Few issues though:
- Change of contract start date from 16th to 1st, so I had to pay full moths rent
- No key to my room (only apartment)
- Mold in apartment
16 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Daniel,
Thank you for taking the time to share your experience and for highlighting the aspects you enjoyed, we’re glad these parts of your experience went smoothly.
We’re very sorry to hear about the issues you encountered during your move in. This is certainly not the standard we aim for, and we understand how frustrating this must have been.
We hope that a solution can be found very soon with your landlord so you can continue enjoying your experience and your stay.
Thank you again for your honest feedback, and we hope to have the chance to provide a smoother experience in the future.
Regards,
Teddy
M is a warm person and he has been a…
M is a warm person and he has been a pleasure to deal with. The room I rented was accurate to the description.
2 January 2026
Unprompted review
Reply from HousingAnywhere
Hi Gab,
Thanks for taking the time to leave a review. We’re happy to hear the stay matched the description and that the experience was a pleasant one. Thank you for using our platform.
Jacques
Don’t rent trough this plataform
I rented an apartment through the HousingAnywhere platform and it was a complete nightmare. The apartment did not match the video at all. When I arrived, the place was filthy, the heater did not warm the bedroom, the walls were covered with black mold, and the hot water did not heat up.
I immediately contacted the landlord, but instead of coming to the apartment to fix the problems, she kept sending messages saying I should wait a long time for the water to heat up. I followed all the procedures and even went out to buy cleaning products because the apartment was uninhabitable. Exhausted after a long trip, I cleaned the apartment myself, and still the water never got hot.
Within the timeframe stated in HousingAnywhere’s rules, I canceled the stay. However, the platform deceives people. They only respond after up to 5 business days, and there were no conditions to sleep in that place, especially renting in Turin during winter. I had to spend more money to find another decent and habitable place to sleep.
I recorded videos and provided all the evidence within the required deadline. They did not refund my money. HousingAnywhere misleads people acting in good faith and always sides with landlords. This is a scam.
2 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Marcia,
We’re sorry to hear that your stay did not meet expectations and understand how frustrating this situation must have been, especially after a long journey. We take reports like this seriously and review all cases based on the evidence provided and in accordance with our terms and conditions, including refund eligibility. While outcomes depend on the specific circumstances of each case, feedback like yours helps us continue improving our processes and platform experience.
Regards,
Jacques
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