Houzecheck Reviews 2,533

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 861 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the professionalism and helpfulness of the staff. Customers found the service to be excellent, with many appreciating the clear explanations and thoroughness of the surveys. The response times were consistently praised, with reports often delivered much faster than anticipated, making the overall user experience smooth and easy. However, some people mentioned issues with delayed reports, with one customer waiting over 17 days, which impacted their house move. A few other people also felt uncomfortable with surveyors bringing a 'friend' who spoke a different language and not wearing shoe covers, and some experienced a poorly conducted survey that missed critical issues. There were also instances of unprofessional communication and a lack of follow-up after the service, leading to a perception of transactional engagement.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, reliability, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the speed of report... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, professional, and friendly... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate in recommending Houzecheck for one minute. They explained everything very clearly and didn’t put any pressure to sign there and then. When I did sign up they instructed a loca... See more

Company replied

Rated 5 out of 5 stars

The service we were provided by Bandish Thakor was great. The survey was set within few days and we got the report a few hours after the surveyors appointment so super quick. The survey done by Kevin... See more

Company replied

Rated 5 out of 5 stars

The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itsel... See more

Company replied

Rated 5 out of 5 stars

I’m a happy returning customer and would highly recommend HouzeCheck to anyone needing a property valuation. I first heard about the company through my neighbour, who was also extremely satisfied... See more

Company replied


Company details

  1. #28 of 33 best companies in Surveyor

Written by the company

An independent assessment from a RICS surveyor gives you detailed information and a fair market value for the property, providing you with peace of mind and could potentially help you save thousands of pounds.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I wouldn’t hesitate in recommending…

I wouldn’t hesitate in recommending Houzecheck for one minute.
They explained everything very clearly and didn’t put any pressure to sign there and then.
When I did sign up they instructed a local surveyor really quickly and kept me updated throughout the whole process and I had the report less than 48 hours after the survey was completed.
I was a little skeptical that the service would be as good for such a competitive price.

13 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Lisa
 
Thank you for your review.
 
We are absolutely delighted to hear you were happy with the service we provided and thank you very much for the recommendation.

It really means a lot to us to receive such positive feedback, and we are very grateful that you have taken the time to share your experience. 

All the best with the purchase!
 
Kind regards,
 
Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

My survey report was very thorough and…

My survey report was very thorough and done to a high quality.
Polite service and a competitive pricing.

19 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Paul,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Using Houzecheck was great

Using Houzecheck was great, from our first contact to the actual survey and report. The team were helpful, knowledgeable and efficient. I would highly recommend Houzecheck's services.

19 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Customer,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Denzal was very helpful,he got me what…

Denzal was very helpful,he got me what i needed in record time ,i would recommend Houzecheck to anyone after this experience.thanks again Denzal

19 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Andy,

Thank you for your review.

We really appreciate your feedback and are very pleased we were able to assist you. I will pass this on to Denzal, as I am sure they will also be delighted.

Best of luck with the purchase!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

They were really helpful and friendly

They were really helpful and friendly, gave a load of information

13 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Rob,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Brilliant

Survey carried out incredibly quickly and received the report in under 24 hours. The lady who I spoke to regarding the booking was so helpful and went above and beyond with her service.

14 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Clare,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Good service

Good service

16 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Lee

Thank you for your review.

I am pleased to read you were happy with the service and I'm glad we were able to be of assistance to you.

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Very efficient

Very efficient, comprehensive report, fast feedback! Excellent service.

17 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Customer,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Quick Value Report

Quick Value Report

14 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Elvira,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

No hesitation to recommend Houzecheck

I was almost suspicious when I got a call from Houzecheck practically before I had completed requesting a quote - but this has been an entirely positive experience from start to finish. The advice I received helped me decide what level of survey was suitable and subsequently it was organised and carried out swiftly and efficiently. The report sent through much faster than anticipated and was both comprehensive and informative. All very impressive and helpful - thank you very much indeed.

17 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Oldroyde,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

High level of professionalism

High level of professionalism
10/10

17 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Rita,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

In depth report and great communication…

In depth report and great communication from start to finish. Really easy service to use.

8 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Nancie,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Very polite,ask some questions,done the…

Very polite,ask some questions,done the job to a high standard and at the end of the servay thanked me.

16 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Colin,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 4 out of 5 stars

The survey was full and extensive…

The survey was full and extensive delivered within the 5 days promised.
There were some complications getting a date fixed but once arranged everything went smoothly.

7 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Paul,

Thank you for your review.

We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.

We are delighted to have been of service to you.

Good luck with everything!

Kind regards,
Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Great experience efficient service the…

Great experience efficient service the surveyor has done a fantastic job and helped us out recommend fully 👍 excellent communication with ourselves

14 May 2026
Houzecheck logo

Reply from Houzecheck

Dear Ady,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

My Surveyor was Max

My Surveyor was Max, did a very thorough report, called me the day after to talk me through it. The report was completed and copies sent on the evening on the next day of the survey. Fast and recommended.

12 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Paul,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Dan L
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Fantastic service

Fantastic service. super quick detailed report and very competitive price.

12 May 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Owen,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 4 out of 5 stars

Easy booking process and polite knowledgable Surveyor

The Surveyor (Paul) was very helpful and his report was very informative. The booking process was straightforward. I would have given 5 stars accept Houzcheck could not provide a hard copy. I hadn’t asked for this when booking the service however, when requesting a hard copy I was informed that they do not have printing facilities. Just something to consider if you don’t have a Printer.

6 May 2026
Houzecheck logo

Reply from Houzecheck

Good morning,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor as I am sure he will be happy to hear this!

We appreciate your feedback, we are a digital only company to keep us as green as possible. Reports can be printed if need by customers or solicitors. I will certainly pass this feedback on!


Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Very happy to use Houzecheck

Very happy to use Houzecheck. They have been friendly, polite, helpful and efficient. This is the elephone staff and the Surveyor. Had to use them a couple of times because the Survey Report ran out of time during the sale of the property.

23 April 2026
Houzecheck logo

Reply from Houzecheck

Dear Mark,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 4 out of 5 stars
Houzecheck logo

Reply from Houzecheck

Dear Joseph,

Thank you for your review.

We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.

We are delighted to have been of service to you.

Good luck with everything!

Kind regards,
Aimee
Customer Services
0203 936 9033

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