This is very good experience and i like…
This is very good experience and i like to keep my review "very good"
20 September 2021
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- Appliance repair service
- Appliance parts supplier
- Appliance shop
- Electronic spare parts
- Electronics store
Information provided by various external sources
Our appliance spare parts videos provide detailed repair guides on cookers, washing machines, tumble dryers, dishwashers, fridges and cooker hoods. They range from changing an element, replacing a pump or renewing a pcb.
Contact info
NP26 5AJ, Caerwent, United Kingdom
- how-to-repair.com
Curt to the point of Rudness
I phoned How-to-repair at their suggestion.
Would I ever use this service again? ABSOLUTELY NO WAY. Paul was rude and uptight from the start, mellowing slightly when I think he realised he might of been a little heavy handed
Paul: What can I do for you
Me: Our dishwasher has...
Paul: Look mate I get hundreds of people asking about dishwashers everyday, which model.
Me: DW686 Be...
Paul: NO. What make is it?
Me: Erm a a Beko
Paul: What's the problem with it?
Me: It fills with water stops for a while then fills with water again.
Paul: Look mate, how can I diagnose the problem from that description?
Me: I wrote you a detailed e-mail about the problem and you (Meaning your company) advised me to give you a ring.
Paul: I didn't advise you to give me a ring!
He also questioned my understanding of reed switches - which I believe work by magnetism. I told him I'd tested the reed switch with a magnet and a multimeter. To which he responded with some scorn. So I've just checked to see how one would check to see if a reed switch was working:- A helpful Aussie chap on youtube used a multimeter in continuity and a magnet to test his reed switch.
That is exactly the process I explained I'd been through - Paul was scornful of my methods, questioning my ability to carry out any repair.
I could go on but...
I'm not sure what I did to annoy Paul, perhaps it's my voice, perhaps I wasn't quick enough in responding to his questions.
Either way I hope if you ring him he's in a better mood than I caught him in this morning.
20 January 2021
Unprompted review
Very Helpful
Visited this site when my oven element gave out. Sold me the exact replacement part I needed and had a really helpful video tutorial explaining exactly how to install it. Saved me £££ and my kitchen is up and running again in no time! Highly recommended.
10 February 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.