Howards Motor Group - Howards Citroen Taunton Reviews 

63
TrustScore 3.5 out of 5

3.6

Unit 3 Priorswood Road, TA2 8DN Taunton, Somerset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lorenzo and Joey were absolutely fantastic in helping me choose my next car. They explained the process clearly and ensured I understood each step. They went above and beyond to make sure I was a happ... See more

Company replied

Rated 5 out of 5 stars

Great service as ever from Howard's Citroën in Taunton. I have just purchased my 5th car from the dealership. Mark Pow provides exemplary customer service and makes the whole process simple and stra... See more

Company replied

Rated 5 out of 5 stars

I had to sell my Ignis because of sight problems and after trolling through the various we buy any car advertisements I contacted the dealership direct. I discussed my sale with one of the sales staff... See more

Company replied

Rated 5 out of 5 stars

Just had the pleasure of buying our daughters first car remotely with Howard’s. Initially nervous about buying without physically viewing the car but we were in excellent hands, with Simon taking us t... See more

Company replied


Company details

  1. Motor vehicle dealer

Written by the company

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

Written by the company

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info

  • Unit 3 Priorswood Road, TA2 8DN, Taunton, Somerset, United Kingdom

  • 01823 239120

3.6

Average

TrustScore 3.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(63)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Test drove and expressed that I wanted…

Test drove and expressed that I wanted to buy. Told I would get a call back in half an hour about when the car would be ready for purchase after putting through mot. No call back, next day still no answer So I called to check , person dealing with selling car busy but would phone back, still no answer so had to chase again at end of the day. felt undervalued as a customer.

23 January 2022
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Hello Sarah Ganniclifft, your review has been passed onto our Senior Management team who will be in contact. Kind Regards, Howards Citroen Taunton.

Rated 5 out of 5 stars

Really happy with professional service…

Really happy with professional service from Taunton Branch when buying our Citroen Aircross, no hesitation in recommending this group, very friendly and delightful to do business with.

21 January 2022
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Hello William, thank you for leaving us a 5 star review. We are pleased to hear you found us to be very friendly, and that we provided a professional service - it was a delight to do business too. Kind Regards, Howards.

Rated 5 out of 5 stars

A very good experience

I ordered a Citroen C3 Aircross which was delayed by the worldwide shortage of computer chips. Your sales executive steered us through the waiting period and all the rites of registration, finance and handover with kindness, efficiency and great attention to detail.
A very good experience overall.

14 January 2022
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Hello Romany, thank you for leaving us a review. We are delighted to hear you had a very good experience when choosing your next vehicle from Howards. We are always on hand should you need us. Many thanks for your business, Howards.

Rated 4 out of 5 stars

So far so good

It was not my intention to change my vehicle at this time of year but the figures seem to stack up and I purchased a newer model. On reflection it might have paid me to get a value for my old car before negotiations commenced.
The process of changing and purchasing the new vehicle was straight forward.
Collection and handover was easy. I was already familiar with the vehicle just needed to update myself with the new features. The new vehicle has a 1.2 3 cylinder petrol engine. Having changed from a 2 litre diesel I am impressed with the new vehicles performance.
When getting the vehicle home I had to top up the water bottle and it took several litres of water.
Having never used a change lane warning before I tried it but to me it is a bit aggressive so that feature is turned off now. The warning that goes with it is annoying.

8 January 2022
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Hello Peter, thank you for leaving us a review. We are always on hand should you need us. Kind Regards, Howards.

Rated 5 out of 5 stars
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Stephen for your 5* review. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Great Service As Ever from Howard's…

Great service as ever from Howard's Citroën in Taunton. I have just purchased my 5th car from the dealership.
Mark Pow provides exemplary customer service and makes the whole process simple and straightforward. He advises carefully without applying pressure and one never feels rushed. I would have no hesitation in recommending Howard's and have done so many times.

14 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Lisa for your 5* review. We are delighted to hear about your experience and will pass your kind words onto Mark. Kind Regards Howards

Rated 5 out of 5 stars

Very happy with my new C1

Very happy with my new C1, Simon explained everything carefully and made the whole process straightforward. Thanks Simon!

13 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Rebecca for your 5* review. We are delighted to hear about your experience and will pass your kind words onto Simon. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Purchase of Citroen C4

Great service as ever. This is the third Citroen we've bought from Howard and as again we are very please with our new car. Thank you Howards

11 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Ivan for your 5* review. If there is anything else that we can do for you please let us know. Enjoy your new car. Kind Regards Howards

Rated 5 out of 5 stars

5 stars

Good company to deal with.

9 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you JR for your 5* review. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

The service offered with the knowledge…

The service offered with the knowledge of what sort of car I was looking for & the ease of a test drive, wright through to the purchase & hand over was faultless.

9 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Mr Leyton for your 5* review. We are delighted to hear about your experience. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always.
This is the eighth car I have purchased from Howard’s Citroen Taunton. The customer service from both the sales department and the after sales department have always been very good.

4 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Mo for your 5* review. We are delighted to hear about your experience with us. If there is anything else that we can do for you please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Over the last 5 years since I began…

Over the last 5 years since I began leasing my van I have had nothing but amazing service and then buying my van off of citreon they were amazing. A brilliant team at Howard’s Taunton. Couldn’t recommend them highly enough

3 December 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Julie for your 5* review. We are delighted to hear about your experience and that you would recommend us. If there is anything else that we can do for you please let us know. Kind Regards Howards

Rated 5 out of 5 stars
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Joanna for your 5* review. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Excellent service yet again from…

Excellent service yet again from Howards Motor. Mr Mark Pow found me a great deal, was helpful, professional (and funny) all the way through the process. It's because of this service that I keep doing back to Howards time and time again.

29 November 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Louise for your 5* review. We are delighted to hear you had Excellent service from us. We shall pass your kind words onto Mark. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

…Transition from petrol to electric

Two year ago I bought a Honda Jazz through Howards (Citroen) Taunton and was delighted with the purchase. So when I decided to try an electric car I decided to go back to Simon Collings and see if he could procure a Nissan Leaf for me to see and try out. Simon soon managed to have a Leaf delivered to Taunton for me to see and test drive. I was bowled over by the car and Simon soon arranged the exchange for me. He was terribly helpful in the whole process and I am most appreciative of his attention to detail and how easy he made the transfer. I am delighted with the Leaf and thank Simon for helping with the transition to electric.
Thank you
Michael Turner-Welch

20 November 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you M Turner-Welch for your 5* review. We are happy to hear that that you are delighted with the Leaf. If there is anything else that we can help you with please let us know. Enjoy your new vehicle. Kind Regards Howards

Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t ask for more.

19 November 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Sharon for your 5* review. If there is anything else that we can help you with please let us know. Kind Regards Howards

Rated 5 out of 5 stars

Purchase of new car

Very good explanation throughout

18 November 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Sandra for your 5* review. If there is anything else that we can do for you please let us know. Kind Regards Howards

Rated 4 out of 5 stars

Very professional friendly sales team

Very professional friendly sales team. Good communication throughout, slight misunderstanding with whether I wanted to do a purchase contract hire on finance or a purchase hire, however the team got this got corrected promptly and I left a happy customer. Absolutely thrilled with my citroen C1, drives like a dream and feel positive about the experience with citroen overall.

18 November 2021
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Sarah for your review. We are delighted to hear that you left a happy customer. If there is anything else that we can do for you please let us know. Enjoy your new C1. Kind Regards Howards

Rated 5 out of 5 stars

Received exceptional service from Simon…

Received exceptional service from Simon when purchasing my car recently. Simon was very Informative, honest and patient. He went above and beyond to help us. Very happy customer.

18 October 2021
Unprompted review
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Daisy for your 5* review. We shall kind words onto Simon. If there is anything else that we can help you with please let us know. Enjoy your new vehicle. Kind Regards Howards

Rated 5 out of 5 stars

Great service

A warning light came on as I was driving north on the M5. I called into to Taunton Honda for help. A chap called Lee helped me. He was friendly, knowledgeable and really helpful. If the rest of the staff are as good as him it must be s great garage.

28 September 2021
Unprompted review
Howards Motor Group - Howards Citroen Taunton logo

Reply from Howards Motor Group - Howards Citroen Taunton

Thank you Peter for your 5* review. We are delighted to hear that we were able to help. We shall pass your kind words onto Lee. If there is anything else that we can help you with please let us know. Kind Regards Howards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look