Howards Motor Group Reviews 

1,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely helpful, making the entire process feel effortless and enjoyable. The service provided is frequently highlighted as excellent, with many people appreciating the efficient, professional approach and smooth user experience. Reviewers often mention feeling well-looked after, with staff going above and beyond to ensure satisfaction and provide clear explanations. However, some customers also noted significant issues with vehicle quality or condition shortly after purchase, including mechanical faults and cosmetic damage. A few other people also felt that customer service was unhelpful or unresponsive when these problems arose, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting outstanding and... See more

User experience

Consumers find the user experience to be positive, with many describing it as effortless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam at Howard’s Citroën in Weston‑super‑Mare absolutely nailed it. Seriously - knowledgeable, professional, and personable in a way that makes the whole experience feel effortless. He locked o... See more

Company replied

Rated 5 out of 5 stars

These guys are proper old school, no hassle when viewing, any work needed was carried out without asking, finding that very rare now in the used car market. Spoke with Greg and he was great from s... See more

Company replied

Rated 5 out of 5 stars

Efficacity and polite professionalism here. Was in the lucky posish of being able to choose and test drive both the mini and a top spec 208: went with the Agueda yellow Peugeot and that from somebod... See more

Company replied

Rated 5 out of 5 stars

We have just bought our new car from Howard’s Weston Super Mare. Andrea Horvath Customs Relations Manager was fantastic. Talked us through everything. Felt like we were having coffee with a friend. N... See more

Company replied


Company details

  1. Motor vehicle dealer

Written by the company

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

Written by the company

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,065)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

helpful staff

had my car MOT'd here very honest and helpful team. shane especially was very helpful with getting the repair work needed done in a timely manner

30 June 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for taking the time to leave this review. We hope to see you again soon.

Howards Vauxhall Taunton

Rated 5 out of 5 stars

Charlie! What a guy!

Great experience! Fantastic friendly guy!

17 June 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Lewis, we're so pleased that you had a good experience with us. Please feel free to reach out if there is anything else we can do.

Howards Hyundai WSM

Rated 5 out of 5 stars

I recently purchased a new Vitara from Howards in Weston Super Mare

I recently purchased a new Vitara from Howards in Weston Super Mare. Your agent, Elisha was absolutely brilliant and made the whole purchase process easy for me. Very efficient and knowledgeable. The explanatory video was very clear and helpful. Thank you Elisha.

31 March 2025
Unprompted review
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Reply from Howards Motor Group

Hi Douglas, thank you for taking the time to leave this review. Please feel free to get in touch if there is anything else we can do for you.

Howards Suzuki WSM

Rated 5 out of 5 stars

Fantastic service

Fantastic service. They listen to what I'm looking for and pleasant to deal with. Steve is just the best!

8 June 2025
Unprompted review
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Reply from Howards Motor Group

Hello Cathryn, we are so pleased that you had a good experience with us. Please feel free to reach out if there is anything else we can do for you.

Howards Hyundai WSM

Rated 5 out of 5 stars

Hyundai staff very helpful

Howard's do seem to have the monopoly on car brands in Weston Super Mare. Saying that every show room we visited everyone was very helpful. We finally settled on a Hyundai and that was thanks to Stephen Newnham who was so informative, helpful and understanding. Nothing was too much trouble and he had a fantastic choice of biscuits!

6 June 2025
Unprompted review
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Reply from Howards Motor Group

Hello Carol, thank you very much for taking the time to leave this review. We're so pleased to hear that your experience with us was a good one. Fell free to get in touch if there is anything else we can do for you.

Howards Hyundai WSM

Rated 5 out of 5 stars

Very friendly and professional service…

Very friendly and professional service received from the moment we met Marcos Louca. He was very informative and explained everything in detail, he is a credit and asset to Howard’s. Thanks again for everything Will, Sue Quinn.

31 May 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you so much for taking the time to leave this review. Please do get in touch if there is anything else we can help with.

Howards Peugeot WSM

Rated 1 out of 5 stars

Avoid Howards Kia Taunton unless you…

Avoid Howards Kia Taunton unless you feel 5 months is an appropriate wait time for a warranty repair.
Not impressed with the standard of service, the parts delays or the reliability of the car. We won't be buying Kia again.

23 January 2025
Unprompted review
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Reply from Howards Motor Group

Hello, we're very sorry to hear that you have found you're experience to be unsatisfactory. We would like to try and resolve this for you. If possible, would you be able to provide some additional contact details to our Customer Care email address ( customercare@howardsgroup.co.uk ) So that we are better able to contact you on this.

Rated 5 out of 5 stars

Used car purchase

Recently purchased a used car. The whole process was seamless thanks to John. A few niggles before pick up were sorted efficiently. The car did develop some problems a few days later which to their credit they sorted, even taking it to a main dealership at no expense to me. The whole team who didn't dodge my phone calls or palm me off (even out of hours) are a credit to the Howards dealership.

5 April 2025
Unprompted review
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Reply from Howards Motor Group

Hello Steve, thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear of your positive experience with us! Kind regards, Howards UCC Taunton

Rated 5 out of 5 stars

Had great experience

Had great experience. Thank you Stephen at weston super mare!

31 May 2025
Unprompted review
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Reply from Howards Motor Group

Hello Caroline, thank you for your kind words! Kind regards, Howards Hyundai WSM

Rated 5 out of 5 stars

Excellent service from Chris Cseri at…

Excellent service from Chris Cseri at the dealership. Excellent vehicle and support

30 May 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you for taking the time to leave us a review. We really appreciate your positive feedback. Kind regards, Howards Honda Taunton

Rated 5 out of 5 stars

Weston-super-Mare branch fantastic experience.

My wife and I were on holiday in cheddar and we had been searching for an electric vehicle to suit our needs, we have already had a couple of electric cars but wanted something more comfortable SUV like, after narrowing it down, we were looking for a Peugeot e3008, we went along to the Weston-super-Mare branch to see if we could at least have a sit in one, we met Matt Huxtable who opened up a demonstrator car for us and even let us have a drive in it, it was lovely and we wanted one, although we couldn’t afford the price of a brand-new one and they didn’t have one in their branch they located one for us, I said to Matt I don’t know how we’re gonna be able to buy this because we live in North Norfolk and he said don’t worry if it’s what you want. I’ll get it delivered to you. I can honestly say this is the best experience of buying a car we have ever had. Matt is an absolute gentleman and true to his word a week later the car was delivered to our driveway and our exchange was taken back. The car is fantastic. If any of the managers from Howards are reading this please thank Matt for his devotion and care.
Terry@Cheryl McDonald

16 May 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Terry, we're so pleased to see that you have had a positive experience with us. Please feel free to reach out and contact us if there is anything else we can help with.

Howards Peugeot WSM

Rated 5 out of 5 stars

Having the need to change my car after…

Having the need to change my car after 6 months I returned to Alisia at Suzuki for advice. She was very very helpful to me and was able to sort me another car. She is so professional in her approach both to myself and to the company. Thank you so much. Will see you when next change occurs. Alan Loveridge

14 May 2025
Unprompted review
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Reply from Howards Motor Group

Hello Alan, thank you for taking the time to leave this review. Please feel free to reach out if there is anything else we can do for you.

Howards Suzuki WSM

Rated 5 out of 5 stars

Trustworthy and safe, experienced and professional.

From start to finish, we were looked after through the whole process. Howard’s is somewhere I felt in safe and trusted hands regarding costs, features and, in particular, value for money. They were upfront about commissions and offered beneficial add-ons.

22 May 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Roger, thank you for taking the time to leave this review. If there is anything else we can do for you for you. Please feel free to get in touch.

Howards UCC Taunton

Rated 5 out of 5 stars

Excellent customer service

We have had Kia cars for a number of years and was unsure how things would be when Howards took over the dealership. What can I say, we went to the showroom yesterday and we always see Carl. What a great chap he is, he was very thorough and spent quite a lot of time with us sorting out what was best for us. Highly recommend Carl and Howard's including the service department too.

24 May 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Yvonne, we're so pleased you had a good experience with us. Please let us know if there is anything else we can do for you.

Howards Kia Taunton

Rated 5 out of 5 stars

Changing a vehicle

I would like to thank jess Smith for her professional approach and sorting out the right vehicle for us.
She even came in on her day off and met us at the Yeovil branch. I was happy with the way she dealt with the changeover and she made sure the vehicle was ready and everything was done as agreed.
I would definitely recommend Howard's group at Taunton.

4 May 2025
Unprompted review
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Reply from Howards Motor Group

Hello Francis, thank you for taking the time to leave us a review. We really appreciate your kind comments about our team! Kind regards, Howards Peugeot Taunton

Rated 5 out of 5 stars

A satisfactory outcome.

What made my experience with this group good was they actually listened to what I wanted from my next car , how much I was wanting to pay for it . The advisor was very helpful, professional, he took me through all the options I could choose from and what additional things that were available. He came up with the car that I purchased, went through all the things I needed to know, after having a test drive with my , son I knew this is the car for me. The sales person was Bradley Bailey , he was very informative about everything I needed to know, he was a good sales person,and I would say an asset to the company, When I collected my car car Bradley was on holiday, so I was looked after by Simon , he too was very helpful and took me through everything. All the staff there are very professional,polite, and make you feel important and valued, it made my experience with them very pleasant.

30 April 2025
Unprompted review
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Reply from Howards Motor Group

Hello Patricia, thank you for taking the time to leave us a review. We are delighted to hear you had such a positive experience with our team, and we hope to see you again soon. Kind regards, Howards

Rated 4 out of 5 stars

I visited Howard's KIA Weston to book a…

I visited Howard's KIA to book a service.
But unfortunately had to have many visits to the dealership due to miner problems that cropped up from this, also the expected help and attitude from the service reception team was not up to the normal standard,
But this has now been resolved by the service Manager.. thank you Howards

22 April 2025
Unprompted review
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Reply from Howards Motor Group

Hi Doug, thank you for taking the time to update your review, please let us know if there is anything additional we can do for you.
Howards Kia WSM

Rated 5 out of 5 stars

Brilliant customer care

The team at Peugeot are absolutely fantastic especially Sam & Greg nothing was too much trouble. Cannot recommend these guys enough great customer service. Was so impressed my mum & aunty also bought cars from them and received the exact same high standard of customer care as I did. You're both a credit to the company!!!!

1 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Sharon, thank you very much for taking the time to leave this review! Please feel free to reach out if there is anything else we can do for you!

Howards Peugeot WSM

Rated 5 out of 5 stars

Excellent service all round.

Really good communication. Very clear about what's needed and costings, before you go ahead with work. Very efficient and thorough as always.
Thanks.

17 April 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Vicky, thanks for leaving this review! Please feel free to reach out if their is anything else we can do for you.

Howards Kia Taunton

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