I placed an order for a toy dishwasher that unfortunately went missing (unsure if it was before or after shipping) and i reached out to the Howleys to enquire. Lisa responded and was really helpful... See more
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Wonderful Toy and hobby shop in Bridport. Massive range of toys good range of lego for youngsters and adults. Has good hobby section with hornby railways trains and scenic accessories. Scaletric. Humb... See more
The staff in Toymaster Dorchester are always lovely and a pleasure to interact with. On the other hand, prices for certain items (such as Pokemon TCG products) are now becoming silly and quite a l... See more
Ordered a replace Bellway pool pump from these people it arrived as agreed only to find a wet delivery box which I put down to the rain. Not until opened I found the units was somewhat second hand... See more
Company details
Information provided by various external sources
Welcome to Howleys Toys! Traditional independent toy shop |Thousands of famous brands at great prices| Same day despatch before 1pm | Free shipping over £30
Contact info
Frederick Place 5, DT4 8HQ, Weymouth, United Kingdom
- howleys.co.uk
4.1
Great
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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5 star Shopping experience
Ordered some items online. Great price! Exceptionally fast delivery! Fantastic customer service! What more could you ask for. Thank you Howleys.
17 July 2020
Unprompted review
Very poor avoid
Advertised a part for a hottub valve actually called valve for lazy spa Vegas an doesn’t actually fit that product, sent back for a refund nearly 3 weeks now after saying issues it still waiting on my refund useless company an wont be using them again avoid
4 July 2020
Unprompted review
Ordered and paid for next day delivery…
Ordered and paid for next day delivery on a Thursday afternoon. Item then didn't arrive until Monday. When stated I was told 'next day delivery cut off is at 1pm' at no point during the checkout process is this stated but apparently it's stated in the terms and conditions. I found this sneaky and dishonest.
8 June 2020
Unprompted review
Appalling service totally wrong items…
Appalling service totally wrong items sent.
Asked to send wrong items back to them before my refund was made. Sent the wrong items back to them still waiting on my refund.
19 May 2020
Unprompted review
Avoid. Didn’t receive item.
Ordered an item on 30th of April, paid express delivery (£9 I’ll add!) and it’s now a week later and no parcel has arrived.
Said they’ve missed the note to send express and have refunded the difference. No sign of the refund yet, sent tracking information but isn’t working on Royal Mail website SHOCK HORROR!
Opened PayPal case now.
Use the excuse about current climate and blamed Royal Mail but I’ve ordered a personalised item for my child the same day as I ordered from them and it arrived two days ago.
6 May 2020
Unprompted review
Damaged item, uncompromising and unwilling to help.
Received an item as a gift from them last month (via Amazon). The item was packaged in a flimsy cardboard sleeve (I don't know why they didn't use a box) which didn't protect it at all, and it arrived damaged. Got in touch with them to try and arrange a replacement. They insisted I send the item back first despite pictures I sent them showing that the item would be useless to them as it would not be able to be resold due to the damage.
Although they acknowledged the packaging should have been to a better standard and sent a return label, I explained I don't have the facilities to print one, nor do I want to pay for additional packaging as a result of their mistake. I also pointed out I would also prefer not to risk a trip to the post office at the moment due to COVID19.
They have displayed a real "computer says no" approach to my issue and the only thing they have offered is an extension to their usual return times, which I would have expected anyway due to the current lockdown.
I wouldn't recommend them as a company and I wouldn't use them in the future.
4 May 2020
Unprompted review
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