As a service, pretty good. As a business, not so much. I joined in March 2025 as my accountant no longer offered their address for use as my registered company address. Just over a year after joining... See more
Company replied
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See what reviewers are saying
Great smiles, teamwork and responsiveness as well as a very effective virtual office set up with options of working space and meeting room hire. Whether I am popping by to pick up post, requesting som... See more
I have been using Hoxton Mix for the past three years for my various companies and am always impressed with their service. They notify me immediately of any new post which is then emailed to me sa... See more
Hoxton Mix provide the perfect registered office and mail forwarding service. Stay away from very cheap alternatives and go for this, the price is excellent for the quality of service you receive. I g... See more
Company replied
Company details
Written by the company
The Hoxton Mix Virtual Office London gives you all the benefits of a prime London business address in the heart of Tech City, without the expensive overheads. Our cheap Virtual Office London service is the perfect solution for international companies, freelancers and entrepreneurs looking to establish a presence in London’s dynamic technology hub. You use our address as your business address, and we handle all your mail.
Contact info
3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- +44 (0)20 347 53374
- help@hoxtonmix.com
- hoxtonmix.com
Overall great service
Overall great service. Reliable!
Edited review: I mistaken and misread a bill, Hoxton mix staff contacted me to explain and clear up the misunderstanding
18 November 2024
Unprompted review
Reply from The Hoxton Mix
Hi, thanks for the updated 5-star review!
We really appreciate you taking the time to update your feedback—and glad we could clear things up.
Team Hoxton Mix
I got an issue with docs
The staff is very active and good I am 💯 % satisfied
20 August 2025
Unprompted review
Reply from The Hoxton Mix
Hi Naseem,
We’d like to provide a clear factual timeline for transparency:
• HMRC Corporation Tax UTR Letter – dated 18 August 2025, received at Hoxton Mix on 21 August 2025, scanned and uploaded to your portal the same day at 11:33am. You were notified by email immediately.
• HMRC Corporation Tax Activation Code Letter – dated 16 August 2025, received at Hoxton Mix on 20 August 2025, scanned and uploaded to your portal the same day at 14:12pm. You were notified by email immediately. (Please note: HMRC codes automatically expire after 30 days — in this case, on 18 September 2025.)
Our support system also responded promptly to your enquiries:
• On 22 August, when you first asked about missing documents, our team replied the same morning confirming the HMRC letter had been scanned and uploaded.
• On 27 August, when you enquired again, our team replied within the hour, confirming the activation code had been received and processed.
• Across subsequent messages, every query was acknowledged within business hours, often within minutes, confirming exactly what had been received and uploaded .
Further to this, on 24 September 2025, our CEO personally reached out, re-attached both letters, and explained next steps .
For clarity:
• All post we receive is processed on the same working day, usually within hours.
• Every item is barcoded, timestamped, and uploaded with a full audit trail.
• Customers are notified by email as soon as scans are available in the portal.
• The Hoxton Mix has no affiliation with HMRC or Companies House, and we cannot generate or resend codes — only HMRC can issue a replacement if one expires.
We completely understand how frustrating HMRC delays can be. But the evidence shows that all of your post was processed accurately and without delay on our side, and made available to you in your customer portal the same day it was received.
We are always happy to work with our customers to help get things rectified, but it’s important that reviews reflect the actual facts.
Kind regards,
Team Hoxton Mix
I couldn’t work out what to do in the…
I couldn’t work out what to do in the app so I started a chat. Loly was really helpful and sorted out the issue I had. It was refreshing to get the help as a lot of apps can’t help if your issue is out ofthe norm. No issues at all. Thank you!
12 August 2025
Unprompted review
Reply from The Hoxton Mix
Hi Max, thanks for the 5-star review!
Great to hear Lolly could step in and help, really appreciate you highlighting that personal support made a difference.
Team Hoxton Mix
Smooth process
I switched to Hoxton Mix after a terrible experience with a competitor. The KYC process was finished within 12 hours, compared to what took over a week at the competitor with no success. Thank you! Now I can finally focus on other aspects of my business.
24 June 2025
Unprompted review
Reply from The Hoxton Mix
Hi Demian, thank you for the 5-star review!
We’re so glad the switch was smooth and efficient. It's great to hear you can now focus on growing your business.
Team Hoxton Mix
Great company & great employees
Great company, employees go the extra mile to help.
13 June 2025
Unprompted review
Reply from The Hoxton Mix
Hi Akil,
Thank you for the 5-star review! We are truly pleased to hear that our team made a strong impression—going the extra mile is what we strive for.
Team Hoxton Mix
Necessities for New Businesses...In Hours!
Setting up a company required me to have a business address and phone number, however not physical requirements. The addresses are virtual and the business number diverts to your own phone. The address was signed off instantly and the phone number was active before midday. I started this process during my company setup on comp house just after midnight last night. I haven't used it in full effect, but I have all the confirmation, used it on other official documents, tested the business number, so for the requirements i need that this simple and quick set up has provided, and in the same speed made available for active use, I'm very confident this is going to do exactly as needed, and infact in the early months to years this will demonstrate from the start a significant efficiency boost that carries its needed longevity. I'm also using the App which gives me access to certain other services that may be beneficial to me from the off, such as business bank accounts. I believe these are separate company's but associated through the webbed criteria of necessities required for someone starting a business or company. I hope they're as easy and convenient as Hoxton.
4 June 2025
Unprompted review
Reply from The Hoxton Mix
Hi, thank you for the detailed 5-star review!
We’re really pleased everything was set up smoothly and quickly for you. It’s great to hear you’re already finding value in the app and services.
Team Hoxton Mix
very straightforward and made…
very straightforward and made everything very easy.
2 June 2025
Unprompted review
Reply from The Hoxton Mix
Hi Stefan, thanks for the 5-star review!
Glad to hear everything was straightforward and easy to set up.
Team Hoxton Mix
Best support and service from a virtual…
Best support and service from a virtual office company.
8 May 2025
Unprompted review
Reply from The Hoxton Mix
Hi Onur, thank you for the 5-star review!
We really appreciate the kind words—it’s great to know our support stands out.
Team Hoxton Mix
Reply from The Hoxton Mix
Hi Julian,
Thanks for the 5-star review! Delighted to hear you’d recommend us.
Team Hoxton Mix
Great service fast and efficient
Ash was incredibly helpful and dealt with my query immediately so that we got the account opened within a hour, great service
1 April 2025
Unprompted review
Reply from The Hoxton Mix
Hi Hugo, thanks for the 5-star review!
Great to hear Ash was able to help so quickly and get everything sorted smoothly.
Team Hoxton Mix
loly was super helpful
loly was super helpful at helping me get set up. I'd definitely be using hoxtonmix for the foreseeable future!
21 March 2025
Unprompted review
Reply from The Hoxton Mix
Hi Abdullah,
Thanks for the 5-star review! It's great to hear Loly was so helpful—she’ll love your feedback!
Team Hoxton Mix
Great support and the process was easy
Great support and the process was easy, offers a real alternative for SMEs to have a London based.
18 March 2025
Unprompted review
Reply from The Hoxton Mix
Hi Fee,
Appreciate the 5-star review! Great to hear the process was easy and a good solution for SMEs.
Team Hoxton Mix
Very happy with their services
Very happy with their services.
I found these guys from someone that left a bad review on a competitor of Hoxton mix (N1 mailbox in Islington) and I contacted them as well to move my business here and I’ve been very happy since. No lost mail or drama. Thank you Hoxton mix, you saved my business.
30 August 2024
Unprompted review
Reply from The Hoxton Mix
Hi Irine, we really appreciate your feedback!
It’s fantastic to hear that making the switch to us has been a positive experience. We're always here to keep things smooth and hassle-free for you.
Team Hoxton Mix
Seamless to join and verify details
15 January 2025
Unprompted review
Reply from The Hoxton Mix
Hi Nigel, thanks for your review! Delighted to hear you had a seamless experience.
Team Hoxton Mix
Small glitch sorted super quick
I've used Hoxton Mix without any issues for years, but had for the first time a small invoice glitch that I didn't understand. Contacted support and once I got through the initial chatbot to Steph the glitch was explained and corrected super quick so all good.
7 January 2025
Unprompted review
Reply from The Hoxton Mix
Hi Neil,
Thank you for your review - glad we could sort everything quickly!
Team Hoxton Mix
I had an outstanding experience with…
I had an outstanding experience with this company. The customer service was professional, efficient, and very responsive. The process was smooth from start to finish, and they exceeded my expectations in every way. I highly recommend their services to anyone looking for reliability and professionalism.
18 December 2024
Unprompted review
Reply from The Hoxton Mix
Hi Esposito,
Thank you for your fantastic review and recommendation!
Team Hoxton Mix
If you were to order an item off of…
If you were to order an item off of Amazon, would expect to receive the actual item, or a scanned image of that item?
Thankfully Hoxton Mix aren’t Amazon.
When a customer has to explain to a fully grown employee of yours - after sending only a scanned image of their new Tide debit card - that they really need the physical card to make purchases, you really need to question the calibre of the staff you’re employing.
HM correctly advised me that the contract they have with Tide was a mail scan-only service, which is great, but think about it: you’re holding a customers physical debit card in your hand, a card somebody is expecting to shortly receive, would you honestly think sending an IMAGE of that card would suffice for the customer to make purchases? No, you’d send it back to Tide and ask them to send it to the customer if your contract with Tide does not stipulate you doing this yourself.
They then told me that if I wanted my physical card I’d have to pay them £1.50. I told them this was not correct as Tide send out the cards directly to the customer themselves - as they’ve always done.
Tide afterwards confirmed that I was 100% correct and they’re sending out the physical card to us. HM even tried to have this removed from Trustpilot, & Trustpilot sided with me as well.
As far as HM are concerned, customers should print out the scanned PDF image of the card & insert it into a chip and pin device when making a payment.
Yet another example of a company doing away with customer service and replacing it with people who are not paid to think - this response from them just proves that.
29 November 2024
Unprompted review
Reply from The Hoxton Mix
Dear Mr. Todd Gilbey,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been dissatisfied with the service.
To clarify, you’re currently on the Virtual Office Scan Lite plan. This plan includes scanning all post and physical items, with the option to have items forwarded at the cost of Royal Mail postage plus a small processing fee.
The “Lite” in Scan Lite signifies that all items are scanned for your convenience but are not forwarded by default. In contrast, our Scan Pro plan includes both scanning and forwarding of physical items as part of the service.
We’re pleased to confirm that your bank card was posted to you free of charge, and we apologise for any misunderstanding regarding the differences between the plans.
I believe senior management has also reached out to you directly, and we’re happy to assist with any further questions or concerns.
Kind regards,
Team Hoxton Mix
Love the Hoxton Mix
Love the Hoxton Mix. Their service is so easy and effortless and makes it a must for any startups.
There is also always someone willing to help.
15 November 2024
Unprompted review
Reply from The Hoxton Mix
Hi,
Thank you for such fantastic feedback!
We’re delighted you find our service effortless and helpful - it means a lot to us. We love being a part of your startup journey!
Team Hoxton Mix
Great service
14 November 2024
Unprompted review
Reply from The Hoxton Mix
Hi Alara, thank you for your kind words!
We’re glad to hear you’re pleased with our service.
Team Hoxton Mix
Steph was a great help today with my…
Steph was a great help today with my issues, she resolved everything for me and made it all such a smooth process, Thank you.
30 October 2024
Unprompted review
Reply from The Hoxton Mix
Hi Paul,
We really appreciate your positive feedback!
We're delighted to hear that Steph could make the process smooth for you.
Team Hoxton Mix
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