Company is insanely greedy, little improvement, zero listening to players, PITIFUL pull economy, keeps shoving their casual Wonderland nonsense on players. As of Nod Krai, characters only work wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's an incredibly greedy company that exploits players and doesn't value them. They treat us like gods to make money, even though they previously said they didn't care about money. They're lying. The... See more
The story of Honkai Star Rail is not only a bunch of shallow drivel that pretends to be deep, but also flat out immoral and offensive in many cases. F ableism, f transphobia, f torture chambers and f... See more
Their games are great, with cool characters great story and fun gameplay. The way they earn money, is with a very predatory gacha system, however the games can still be enjoyed without paying money, i... See more
1.7
Bad
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
-10 stars from me
Just worse. It’s really worse than you ever thought, my account got hacked on February and I immediately requested their CS to get my acc back, and I got it a month later.
But the problem is, I saw that the hacker have already linked their account to PSN account so I decided to request to unlink their PSN account from mine and I’ve told them that it’s not mine so I can’t give most of the information to them. BUT THEY SEEMS LIKE DID NOT READ THE EMAIL THAT I SENT, like they just reply “sorry, the information that you give is incorrect and blablabla”, HOW WOULD I KNOW THE CORRECT INFORMATION IF IT’S NOT MINE??
Like seriously Hoyoverse, your game is really good but just a simple thing like this, just read my damn email and at least reply in a more sense way, like how come such an amazing game like this have a POOR VERY POOR CUSTOMER SERVICES?
So in the end, I give up and I just request the permanent deletion so neither me and the hacker can get the account. It was really nice that I can enjoy the game and the storyline until I got this problem. Sorry Hoyoverse, but you ruin this game with your poor Customer Service. Gonna move to Tower of Fantasy, Adios!
27 June 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.