Hozah Reviews 652

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the registration process simple and the system convenient, eliminating the need for manual payments or worrying about overstaying. Many appreciate the ease of driving in and out without needing to queue at machines or remember their registration number, with automatic charges and email updates on payments being a significant plus. However, some people were dissatisfied with the payment process, reporting issues like unexpected charges despite having annual permits or being double-charged. There were also instances of payments not being taken or difficulties in disputing fines, particularly when using rental cars. Some customers also mentioned concerns about the lack of real-time confirmation upon entering car parks and the absence of a clear list of Hozah-enabled locations.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as being double-charged, unexpected... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the service easy and convenient... See more

Price

Reviewers highlight negative aspects of price, with many reporting being overcharged, charged twice, or... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers appreciate the... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the convenience of the service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car park was fine, I pulled up, signed up and put my motorbikes details in, stayed for just over 2 hours and left, no payment has been taken, I raised a ticket 10 days after visiting as it says pay... See more

Company replied

Rated 3 out of 5 stars

I used Hozah for the first time at a car park near Hertfordshire Sports Village. The registration process was very simple, and the system itself is convenient — no need to worry about paying manua... See more

Company replied

Rated 5 out of 5 stars

Hozah is my favourite parking App. Once you have set up your account, your car is recognised by ANPR on entering and leaving the car park, and your debit card is automatically charged a few days later... See more

Company replied

Rated 5 out of 5 stars

Easy, hassle free parking experience, no waiting in the queue to pay at the machine. Updates sent by email including how much you have been charged, which compared to a lot of non hozah car parks is v... See more

Company replied


Company details

  1. #5 of 7 best companies in Public Parking Space
  2. #6 of 8 best companies in Parking Garage
  3. #18 of 20 best companies in Car park
  4. #52 of 60 best companies in Payment service
  5. #3 of 5 best companies in Shopping Centre

Written by the company

Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.


Contact info

3.9

Great

TrustScore 4 out of 5

652 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Hozah has significantly damaged my town

This company runs a sizeable carpark in my home town. It's been so appallingly run that it has seen of the adjacent Marks & Spencer because no one dared park any more - due to charging errors.

I live next door - I have to drive through the car park. On several occasions their misaligned cameras have spotted me and I have been charged. On one occasions, I got 10 charges, one right after the other - taking almost 100 pounds from my account.

The damage they have done to this town is incalculable. Absolute cowboys.

4 October 2025
Rated 5 out of 5 stars

Quick service

Quick service
Clean carpark
Easy parking

3 October 2025
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Ease of use

Very easy to use

10 October 2024
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

It is very easy to sign up with Hozah

It is very easy to sign up with Hozah. Even if I use another car I can easily change the registration. if you have the use of more than one car it can be registred under your name which is really useful sometimes.

3 October 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

It is so simple to set up and use

It is so simple to set up and use. once you have added the vehicles you use there is nothing else that you need to do when you enter any of the car parks.Iit is quite easy to add extra vehicles as well if you have a loan car for the day

25 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Autopay is so easy

Autopay is so easy! You set it up once and then never have to touch it, so no forgetting to pay for parking.

8 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Automatic Parking

The Hozah parking system works very well. Good communication and accurate payments.
I have no issues.

26 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use. Don't have to worry about parking as everything is sorted easily upon set up.

13 August 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Simple, quick, no app to download

Simple and quick to sign up. It's good that you don't have to download yet another app.
Apple and Google Pay would be a bonus.

28 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Hozah Autopay is easy to set up

Hozah Autopay is an easy-to-use and easy-to-set-up system for a single vehicle or multiple vehicles.
Following a visit you'll get an email confirming the vehicle registration numbers and the entry and exit times. Another email will follow in a day or so with the amount that will be charged to your nominated account. So no unexpected surprises.
In over three years of using Hozah Autopay I've only had one query which was resolved quickly and politely.
If you use a Hozah Autopay car park for the first time, just remember to set it up before you leave the car park.

28 September 2024
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Use a facility regularly that requires…

Use a facility regularly that requires parking with Hozah. Never had a problem and they have always been fair regarding free and paid for parking.

2 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Quick and easy

Quick and easy, always reliable, great service

27 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 2 out of 5 stars

over-reach

we're forced to use Hozah at the local Gym.

autopay is simple once setup (hence 2 stars rather than 1)

I wouldn't chose to have autopay setup for any other car park (but the choice is none or all).

I had to accept their Ts and Cs (or not park)
- Just because they comply with local laws - doesn't mean I approve or am happy with them.
- Just a big company using their muscle against individuals (just because other big companies do the same doesn't make it right)

I couldn't chose to receive no marketing - they even sent me an invite asking for a review, well...

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy transaction

So much easier than queuing to pay at the pay station. Full transparency on the account , drive in, park up, exit and automatically gather to your bank account.

19 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Happy Days with Hozah

When I first started using Hozah I was worried that maybe my number plate wouldn’t be read properly. I needn’t have worried as that has never happened in the 2-3 years I’ve been using it.

23 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

I use this regularly for work and its…

I use this regularly for work and its great because I can just leave without having to mess around at the pay machine never had any issues

27 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

It makes things so easy

It makes things so easy, just driving in and away again without having to worry about buying a ticket or going to the machine (and remembering your reg number!). You can even change or add another car via the website if you need to.

23 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Prompt, efficient, professional

Prompt, efficient, professional
Actioned request (re car park permit) immediately & smoothly

27 September 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

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