Hozelock Ltd (UK) Reviews 5,584

After 5 years my hose sprang a leak. I contacted Hozelock via email and got a reply from Chloe who was very helpful and asked me to send photos of the damaged hose and my receipt, which I did, from that point on she replied saying that it was all in hand and replied very quickly saying she would look into it. Within a couple of days i received an email stating I would receive a replacement and the replacement was here within a few days. Fantastic customer service!!

From my very first contact, the customer service I received was outstanding. Tim was helpful, efficient, and dealt with my query quickly and professionally, making the whole process completely hassle-free.

It’s so refreshing to experience such prompt and courteous service, and it really does make a difference. A big thank you to Tim for going above and beyond, it’s very much appreciated.

Auto reel rewind system failed, contacted Hozelock with Guarantee claim. They replied next day and solved problem resulting in supply of new auto reel hosepipe

Knowedgable
Sorted problem out quickly

I bought a dual hose connector several years ago and kept it as a spare. When I finally put it on the tap recently it had clearly got a split in one of the limbs.I complained to Customer services at Hozelock who asked for a copy of the receipt from when I bought it and a photo of the split.I sent them by E-mail.The connector was replaced without question by post a few days later.I regard this as absolutely first rate service by a first rate company!Stay connected with hozelock!

5star service 2 star product.

Chloe is efficient, understanding, and gracious. If it wasn’t for her I would be leaving a 1 star review of the so-called TuffHoze. First burst within 3 years and was replaced (despite not having a proof of purchase). The replacement burst (twice) within a year. Despite the replacement having been supplied without a warranty Chloe didn’t miss a beat, offering to replace it. I’d rather have a different hose but a company is as good as how they deal with the problems. And Chloe, for me, is saving face for this company. I hope they treat you well!

My 15m superhoze burst whilst using it on a Monday afternoon. I got in touch with Hozelock customer services and Tim was super helpful and by Friday morning I had a new hoze! Thank you 🤩

I purchased a quite expensive pump from a local garden centre which worked flawlessly, however the impeller seized after a couple of years.

A few emails back and forth with Chloe and all was sorted and part replaced without any issue.

I’ll happily purchase hozelock products moving g forward without hesitation.

Great response when approached with hose reel issue for a part that failed beyond warranty terms. Very easy to contact with immediate response and refreshingly helpful. Replacement part arrived swiftly, excellent service. Pity other branded organisations cannot match in terms of customer satisfaction!! Well done

My 2yr-old Tuffhose sprang a leak and i couldn’t find the receipt, but luckily the shop where i bought it found the proof of purchase on their till, and i was able to email that, along with a video of the leak to Hozelock who very quickly sent me a like for like replacement, within about 4 days. Delighted, thank you so much!

Chloe from Hozelock is an actual hero — 5 stars
I came to Hozelock a broken man. Two weeks, £25 spent on Amazon, PTFE tape, replacement seals, three connector fittings, and a dripping Select Plus that had defeated me utterly. I wrote what I can only describe as a mildly unhinged email to their customer service team, complete with a threat to defect to Gardena.
Chloe Bushell responded within hours. No fuss, no faff, no link to the FAQ page. Two replacement controllers and an accessory pack, dispatched immediately, arriving within days.
The drip is dead. The garden lives. Gardena remains uncontacted.
Chloe — if you ever read this — you didn't just fix my hose. You restored my faith in customer service, in British gardening infrastructure, and in humanity more broadly. Hozelock should give her a raise, a corner office, and possibly a small trophy.
Five stars. Would dramatically over-invest in Amazon fittings before contacting customer support again just for the experience.

My Hozelock auto reel stopped reeling in it was only 2 years old , I contacted Hozelock and explained what had happened - sent in a video and my original receipt and Tim had a new one sent out to me , many thanks Tim

I bought a 40m autoreel hose, which was fairly expensive. I was very disappointed when it started to leak early on. However, when I contacted customer services, Chloe dealt with the issue quickly and efficiently and Hozelock replaced the faulty item. Full marks for the aftercare.

Brilliant customer service from Ross,

Being able to speak (via email) to a representative (Cloe) was really important, we were able to sort my problem quickly and efficiently.

We recently contacted Hoselock due to an issue with our autoreel hose pipe which had cracked but still under the 5 year warranty. . We have received excellent customer service from Chloe who had kept us informed. Chloe has approved a replacement to for us in the next few days. Thankyou for the wonderful service!

the hose sprung a leak and i thought I would have a fight on my hands to get the company to honour their stated guarantee period. i couldn’t have been more wrong and after proof of purchase they have been swift to offer a replacement. i went on to buy a retractable hose as well in certain knowledge their guarantee is sound. well done!

I had an issue with my Hozelock Superhoze (inner tube retraction), and Chloe from the customer service team was excellent. She handled my request quickly, professionally, and had a replacement arranged within a day.
Very impressed with the 5-year guarantee support!

Very happy with our 40m auto reel hozelock, but after a while the hoze did not auto reel all the way into its casing. Contacted Hozelock by email and dealt with somebody called Chloe. She was very prompt and helpful in dealing with my reported fault and after sending her photos of hoze and casing, she sent me a confirmation email that a new replacement hoze had been despatched to me. All this was done within 24 hours of me reporting the fault. Excellent customer service from Chloe and Hozelock.