Half Price Books Reviews 

Wish I could give them negative stars! Sent the wrong book, then took forever to accept return. I paid for return and have tracking that it was delivered to them and they still wont give refund. Not response from inquiries. It is HPB-Red in TX. DO NOT BUY FROM any HPB stores!!! Ridiculous!

I ordered a book online through Half Price Books and I never received it. It was marked as delivered by USPS, so they said they can't refund it for me. I went to USPS asking for help, and they said they can investigate what happened to the package but the refund would have to be provided by HPB. HPB is telling me they can't give me my money back even though the package was never delivered to me. Don't order from them, they will take your money regardless of whether you received their product or not.

I shipped a book as a gift but the book was not received. I contacted HPB and they said that since USPS delivered the book and gave me a tracking number that was the end of their responsibility. USPS says I can't file a claim with them because the book was shipped with no insurance. I don't think HPB cares at all about their customers. I won't ever buy from them again.

HPB lists books as hardcover and then ships paperback books. This has happened to me multiple times, because after a few years pass, I forget who the dishonest seller was. They systematically misrepresent the books and I have to pay the postage for the return!!!

Don't buy from them! They sent me damaged DVDs...acted like their product was of quality value. The DVDs were scratched to hell and the case was all broken up. They sent the DVDs in a damn plastic back for shipping. I would give them negative stars if I could, what a joke! They wanted me to return it like yeah waste my time and gas money, are you going to refund me for that?!

Brought 20+ books to half price books & they would only give me $1.18 . Will burn them for now on.

Received a set of moldy musty smelling books with visible mold on the pages edges. Books were described to be in “good” condition. Return shipping was $18+ and at my expense even though the books were misrepresented and the mold was not disclosed prior to purchase. 2 attempts to address return shipping costs with customer service were ignored.

I ordered a book from them. In fact, I went on its website just so they would make more money rather than Amazon. I was sent a book "Magic Voodoo Spells." I assure you that is nowhere close to what I ordered. I tried to contact Half Price Books customer service and all they told me was to send it back. They tried to blame the publisher! Why would I need them if I could get it from the publisher. This place doesn't serve a purpose but to rip people off as the middle man!

I ordered a used hardback and received a new paperback that was made from miniature photocopied pages. It did show up on time.

Ordered a book from this place and never received. Their customer service ignored my email with a canned response. The order was through Amazon and Amazon was of no help either. Avoid both.

I ordered the fifth volume of the Berserk Deluxe Edition at the start of October, it was supposed to deliver by the 24th, crazy long time for delivery but whatever, and it never showed up! Was thankfully able to get a refund from Amazon. Would not recommend dealing with these people.

Today I brought in three boxes of CDs, Cassettes, and about 20 books to their Fremont, CA store to sell. I didn't count the number of CDs, but there were dozens of which many were classical and never used. The CDs and cassettes were in perfect shape and seldom if ever played. Some were still wrapped.

I should have read the reviews here and on Yelp, because it's true that they pay pennies on the dollar or less. They state in advance that you need to give them an ID and phone number, which I did, but I'm opening myself up to identity theft, because identity thieves now have two of the three bits of information needed for theft, which are date of birth and driver's license number, along with my name and address, of course.

I was instructed to browse the store while they sorted through what I had, and you have to stay in the store because they call your name when they're ready to make you an offer. Of course, the object is that you'll browse the shelves and buy something while you're waiting.

When I was called back, I was floored to be offered $13.51 for what I brought in, which was truly insulting. However, I didn't want to drag everything back home, so told them to just keep everything and I didn't want their money. They said I needed to take their receipt and cash out in order to leave anything, so I just took the receipt and walked out. It's demeaning and I'll be damned if I'm going to grovel for chump change.

I don't know if they pay for their merchandise from any other source other than individuals coming in to sell their personal property, but for those like me who come off the street to sell, I can't conceive of any other business that essentially gives nothing for their stock, so that each sale is virtually all profit. It borders on unethical. With this kind of business plan, it's not surprising that "Half Price Books's annual revenue is $255.6M" according to Zippia.com.

Needless to say, this is the first and last time I'll be patronizing this company. I would have been better off donating or recycling rather than provide some of this company's inventory for almost nothing.

Beware! I took 220+ Christian historical and Christian romance books by well known authors in pristine condition to HPB in Marion. I noted some of the same book sets on their shelves selling between 5 and 7$ individually. They offered me $40.00 dollars for the entire lot or approximately 18 cents a book! Shocking and insulting, also extremely misleading book buy information on website. I drove 60 miles one way to basically donate my books so HPB could make a significant profit. Never again! I’d much rather donate to a charity.

These scammers are disgusting and revolting. They scam the living crap out of your books. I brought in 24 books, some being textbooks, mint condition and are hella expensive. Plus other prime eduction books. They gave me only $31.It is a scam.

Don’t look in there four dumpsters or
Skip on the side of the McKnight road
Store. There are more books thrown out
Then in there store. Four full dumpsters..
There employee 5’5 skinny brown hair glasses threatening to call the police for
Looking in the skip or dumpster.. The books were not damaged and in good shape.. vintage books.. the kind you do not discard.. they are book burners ..
As for the employee he should be fired..
it is not a crime in PA to take from a dumpster.. they had no signs on the four over loaded dumpsters.
Do not take your books there to be sold..
they will under bid you then throw them out.. I will not shop there again ..

I couldn't be happier with how quickly and kindly my issues have been handled by Half-Price Books' customer service team. They have always been polite, knowledgeable, prompt, and empathetic. Thank you so much!

I've made several attempts to update my previous review but it won't let me. While I was initially struggling to get my issue resolved with a book that was scribbled in but described as in "very good" condition, they did ultimately do the right thing and gave me a refund. So I no longer have any qualms with them. They actually ended up being very helpful once I sent the pictures of the book demonstrating how poor its condition was.

Always disappointing. They list products they don't have. Put holds on your bank cards for them and then resist returning the funds.

Brought a large box of unread books to store in Copperfield area. They only offered $3.75 for everything. Took the offer but from now on we will just throw the books into the trash. Most books of the ones I brought were bought for over $10.00. Store and Half-price books is a total rip-off and waste of gas and money. THROW BOOKS AWAY OR GIVE TO GOODWILL.

They posted a book on abebooks.com as being in "very good" condition. When it arrives, it was bent and scribbled in all over the place by the previous owner in bright pink ink and marker. When I contacted them, they said I would have to send it back (at my inconvenience because the closest post office is three miles away) at my expense for a "possible refund".