H&R Block Australia Reviews 33

Incorrect lodgement timing advice and incredibly poor communication after I emailed in March with no reply, then was told in April my FY25 return could be lodged under a May timeline.

ATO later showed April due date with interest applied due to it being treated as overdue, and I was informed the correct due date was 31 March.

Charged $519 for a simple return despite “from $109” pricing. Overall very poor value and misleading guidance.

Would not recommend H&R block and especially Five Dock branch to anyone.

Would give this a 0 stars if there was an option to. Assigned accountants did not know how to treat SPDR ETF's. H&R block sent us on a merry go round requesting a document that doesn't exist. We had to contact SPDR directly to confirm that the document H&R block is requesting does not exist. Even after this embarrassment, H&R block still claimed this document should exist based on their google search!. They charged us $4.4k when their original estimate was $1.1k.

Will never use them again.

disgusting services, no follow ups at all, they are too money-minded

All they do is put the numbers and ask you to pay.

Horrible customer service, managing team will gas light you if you have any issues with the service.

Avoid this clowns at all costs.

I would rate a zero if possible - never get back to me, people leave and just keep getting invoices to pay and no work has been done and have to move to another company

Terrible experience with no follow ups or professionalism. paid early and was now being asked to pay again. Incompetent and i have been contemplating legal action as I am over companies taking us for a ride........will never use them again. The reviews are pretty bad already, we need to tell everyone how bad they are and run them out of business...

My husband and I attended the Belmont branch to have our returns done. Paid on the spot. only to learn two weeks later that the returns were never filed. Have called and was advised it was done but then only one submitted. Called again and even after speaking to a district manager return still not filed. What a disaster.

Did my tax with these guys back in July.. still waiting for a return..Lost my business for good..been seeing them for more than a decade..bye bye

The most incompetent mob I have come across They don't know their subject well enough and are sooooo expensive. Thumbs down

I booked in a session just to have some advice about PSI rules as the rest of my return was complete. They had no idea how to even start to answer that question and responded with "they only know how to use their system"....e.g. click next, next, finish.
If they knew how tax works the tools being used shouldn't matter.....but they obviously didn't know.
The supervisor also had no idea about PSI rules and couldn't help me. I would avoid them unless you have a very basic tax return (e.g. teenagers)

Minus 1 million if I could. MITTAGONG office was appalling, did not lodge my tax return, after told it was , rude people , could not explain why they did not lodge . The whole process has been incompetent and sub standard. Disgusting , avoid like COVID!

-1 Star – Worst Customer Service Ever!

I booked in with H&R Block for an online tax return and was referred to an overseas representative who barely responded — it took all day to get a reply each time. I couldn’t even upload my documents properly, constant errors, and after a week of total frustration, I got absolutely nowhere.

I then decided to book an appointment with the local Gympie branch, hoping for better service. I was scheduled for an appointment between 1:30–2:00 pm, but no one called. When I phoned the office, I was told they had a “new customer walk in” who took longer than expected. Excuse me — I had a booked appointment!

This is completely unprofessional. No communication, no respect for customers’ time, and zero accountability.
Do yourself a favour — don’t bother with H&R Block.

Absolutely disgusting tax returns, previous years i have always gotten more then 2k from previous agents, however i recommend staying away from h&r block especially for bussinesses.

Why, they did not log my bas and i was charged over 600 for a tax return that returned 0 dollars.

I called to complain and they wanted to charge me more to log my bas.
Absolutely disgusting customer service.

Be careful of the "good reviews" most of them are fake, you can tell by checking their spelling and way of talking or even their other reviews.

H&R have been absolute garbage everytime I've called or scheduled a call in with them, they have always basically tried to scam me out of money and service, when I wasn't sure they would try end the call, their knowledge is just a pathetic and their service, and it goes on and on. NEVER go with this pathetic garbage company ever.

I’ve been seeing Christine at H&R Block, Biggera Waters, for several years and she’s fantastic. She’s always professional, friendly, and makes tax time so easy. Christine explains things clearly, is very thorough, and I always feel confident my return is in good hands. Highly recommend!

Pooja declined to refund me for a "pre-service" payment that was never provided and when I requested to speak with someone else, I was told no other staff member or manager would review my case. They are also demanding me to send my credit card details by email to "confirm" the refund which is highly unprofessional and suspicious, especially for a company that should be secure and encrypted when processing payments. This makes me question whether their website is secure at all and leaves me very worried about the safety of my personal and financial data.

DO NOT USE THIS SERVICE. 0 communication and customer service. Unprofessional, Unhelpful, Stressful, Rude, Arrogant, Obnoxious boss babes in a mini skirt. You will have to chase up your return with phone calls every step of the way and that includes paying your HRblock service fee over the phone before they will lodge your "completed return" with the ato. I would rather poo in my hands and clap than use this service again.

Never again doing my tax return with H&R Black Australia ,South Brisbane , Melbourne Street office, West End suburb with an professional people working there 😲 not respecting a new client 👎 Don't do it with them,

Absolutely disgraceful experience with H&R Block. I paid thousands for business tax work that was never delivered. They managed to register my GST, then completely dropped the ball on everything else. No follow-up. No progress. Just silence.

After chasing them for weeks, I finally demanded a refund. They agreed, then proceeded to stall for over 10 days with no proof of payment and zero urgency. I had to keep emailing just to get basic replies. At this point, it feels like they're hoping I’ll just go away.

For a company of their size, this is pathetic. No professionalism. No accountability. I’ll be lodging complaints with every regulatory body I can find. Do not trust them with your business. They are a complete waste of time and money.

Will never ever be using H&R Block have had ato 2 years in a row ring to notify information lodged in wrong parts on tax lodgment delaying return. absolutely hopeless