HRdirect Smart Apps Reviews 213

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

In general I like the app. However, I wish I could enter a block of vacation dates in one entry so I didn't have to enter each day individually which takes a lot of time. I have some employees who t... See more

Rated 4 out of 5 stars

I would like to see the Attendance app allowing for multiple same-day entries. We have employees who take some time available split in a single day. For instance, if an employee is out, they may be ta... See more

Company replied

Rated 4 out of 5 stars

The training app is great and it has made getting our staff to complete safety training much easier. There are some glitches with the site especially when someone is creating an initial login. I have... See more

Rated 3 out of 5 stars

I have an issue with the applications not linking to each other. For example, an approved time off request does not remove PTO time in the Attendance Calendar. In order for PTO to be tracked, I have t... See more

Company details

  1. Software company
  2. Computer Accessories Shop

Information provided by various external sources

HRdirect Smart Apps are simple, web-based HR apps designed to make it easy to solve a specific employee management goal with hiring. onboarding, time and attendance, performance and training, and compliance. At just $90 a year per app, regardless of your employee count, HR software has never been more affordable or accessible.


Contact info

3.8

Great

TrustScore 4 out of 5

213 reviews

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Rated 3 out of 5 stars

Not able to import our employees

Not able to import our employees. Only allows me to import name phone number and email.
Constantly freezes up and gives error message. Have to log completely out and log back in and re-enter the data.
We use a points system would be nice to be able to track them. Only have vacation-sick or none in the time bank. Would be nice to edit this or add a points bank

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Thank you for this feedback, Eddie. Sorry to hear you're having these issues. Someone from support will reach out to you directly to assist you. Our development team has been notified of your requests to edit the time bank names and add a points bank. Thank you for letting us know what our customers truly care about! We'll take this into consideration for future enhancements. Please be in touch if there's anything else we can help you with.

Rated 5 out of 5 stars

Thank you for all the support with this…

Thank you for all the support with this educational site, truly priceless!

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Eva, thank you so much for this feedback! Glad to hear you're satisfied and please be in touch if there's anything else we can help you with.

Rated 3 out of 5 stars

online application

Regarding the online application. The color of the font is too light. Just make it black, so its easier to read. The experience section. Have space for 3 previous jobs, many applicants don't see the button to add more jobs. This font color is also too light. The skills section. Have space for 3 skills, many applicants don't see the button to add more skills. This font is also too light.

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Thank you for your feedback. The development team has been notified of your requests. Thanks for letting us know what our customers truly care about! We'll keep this in mind for future optimizations. Please be in touch if there's anything else we can help you with.

Rated 3 out of 5 stars

I like the upgrades made for tracking…

I like the upgrades made for tracking Available & Used time for Vacation & Sick time. However, it takes a couple minutes for the calendar app to load once you sign into the app. Wish that was quicker. Otherwise, I like the app.

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Thank you for your feedback, Patti. We're glad to hear you're enjoying the new time bank auto-deduction feature! Someone from support will reach out to you regarding the loading issues you're experiencing. Please be in touch if there's anything else we can help you with.

Rated 1 out of 5 stars

Unacceptable experience-done with HRdirect

You pay for one year, but only get 6 months of calendars.
Unacceptable

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Linda, as part of your Attendance Calendar subscription, you have immediate calendar access at least 12 months in advance. Currently all accounts have access all the way through 2019. Plus, we'll be adding the entire 2020 calendar soon. Someone from support will reach out to you immediately to assist you with locating all of your calendars.

Rated 5 out of 5 stars

On my computer 99% of the time

On my computer 99% of the time. Very easy to access on computer and keep track of absences.

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Thank you, Angie! It's great to hear that the Attendance Calendar app is doing exactly what it was designed to do, and we're so happy to hear it's been working for you. Please be in touch if there's anything we can help you with.

Rated 3 out of 5 stars

Reporting

Reporting

The website is missing a reporting section that could list out each employee and the number of days they have used up to date. I find myself searching by name and printing each one individually. Is there a way to pull a report and if so please share.

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

LaKeishia, thank you for your feedback. Currently, there isn't a way to pull this kind of report, but this is an excellent suggestion for a future enhancement. Thanks for letting us know what our customers truly care about! Our development team has been notified of your request and will take this into consideration for future planning. Please be in touch if there's anything else we can help you with.

Rated 3 out of 5 stars

HRdirect Smart Apps works well overall

HRdirect Smart Apps works well overall, there is a lot of room for improvement on several of the Apps. They really need to create a mobile phone app instead of having employees login to web browser. It would be nice to have a vacation and sick time accrual calculator for employees to know how much time they can use and request time off via mobile phone app. Also, would be nice to have an onboarding and benefits administrator app once employees are hired on.

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Steve, thanks for these suggestions. We have considered some of these features as possible enhancements or future app releases. Thanks for letting us know what our customers truly care about! Our development team has been notified of your request and will take this into consideration for future planning. Glad to hear you're otherwise satisfied and please be in touch if there's anything else we can help you with.

Rated 4 out of 5 stars

A LITTLE BIT SLOW

A LITTLE BIT SLOW, OTHERWISE FINE

5 November 2018
Unprompted review
HRdirect Smart Apps logo

Reply from HRdirect Smart Apps

Thank you for your feedback, Karrie. We recently made some performance enhancements that should speed up your experience. You may need to clear your cache to see the full effects. Someone from support will reach out to you to offer assistance with this. Glad to hear you're otherwise satisfied and please be in touch if there's anything else we can help you with.

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