HRI Techniek  Reviews 

Quickly identified the root cause of the problem and fixed in 20 min. Very friendly and open, nice chat!

I recently had a technician service my central heater, and I am extremely satisfied with the experience. The technician was professional, communicated effectively, and there were no surprises in terms of the price which gave me peace of mind. Most importantly, my heater is now working better than before.

The technician's professionalism was a standout aspect of the service, which made for a pleasant experience overall. Their good communication kept me informed throughout the process and answered any questions I had. I appreciated the transparency and upfront nature of the technician.

Overall, I had a great experience, and I would recommend this service to anyone in need of central heater repairs.

I was so pleased with HRI Techniek that I recommended it to my son, who also needs his Remeha boiler checked and serviced! The technician was friendly, informative and seemed knowledgeable. He worked without fuss or mess and I appreciated the fact that he advised I could get another year out of the ageing gas blocker rather than trying to get the job done (and paid for) immediately.

UPDATE

In response to your reply, I do appreciate that you took the time to explain in detail, but I am still unsatisfied and bothered for the fact that there was no CO leakage detected before or after, that no one was affected by the supposedly dangerous gas before, and no CO leakage was detected after another company installed a Honeywell detector. The same company who installed my new kettle and detector did not find any leakage, even though they did not mention what kind of leakage was not there. The problem was not about the fix of 260 Euros, it is about the further quote of 410 which is still a mystery if there is any leakage.

I would happily pay 260 if the problem is fixed and I could take a shower again, but not only more money needed, and also your company cut the whole machine off! I had 11 degree of cold water, but after your paid visit, I had 0 degree of cold water, until the other company came to install the new kettle several days later.

Later I found out that there is another company offers what you offered for 85 Euros (excl. VAT) for max. half hour of work, callout fee, and 3 months of warranty. Can you comprehend why I am mad at your company for charging me 260 for 5 minutes of work and wanted to charge more for a mysterious cause?

There were also some communication problems in our whatsapp messages. I consider them minor so I will not write more here. You have no idea how much I would like to see a young entrepreneur to succeed, I really do. In this case, I am trying very hard to convince myself your work worth the charge. So far, I cannot conclude positively.

ORIGINAL REVIEW

I had a old kettle, and the mechanic saw a cash cow. I called the company to help me to resolve an error in the kettle, then received the help for 260 Euros of 5 minutes of work. That was fine. However, the mechanic performed an unrequested 'check' and concluded my kettle was leaking a deadly gas. He insisted to cut my kettle off and come back the next day with another 410 Euros quoted. In summary, the problem was not resolved, the kettle was completely shut off, and he wants more money.

After consulting many companies, the situation feels fishy, then I moved on with another company to install a new kettle. Before the other company took the old kettle off, I asked them to perform a check of leaking gas. There was NONE. There was NO leaking. It was a huge mistake to invite HRI Techniek to my place. The owner of the company wrote to me 'sometimes things in life happens out of our control'.

I hope the company may earn honest money with skills and knowledge, not tricks and lies. Spend my money carefully, because one of us worked hard for it.