HR Owen Reviews 63

What a fabulous place to buy a car. Professional, accommodating ,knowledgeable, friendly. nothing was too much bother. My car was beautifully presented and all the loose ends were tied up by Marcus who is a smashing chap. When you walk into the fabulous showroom you are greeted with the lovely smiley face of Debby who looked after me with any drinks that I wanted. As I said, a great experience.

I’ve been a customer of HR Owen Manchester Lamborghini for over four years now, and the service has always been excellent. However, my recent experience working with Marcus has been truly exceptional — a level above anything I’ve experienced before.

From the moment the process began, Marcus was consistently professional, attentive, and proactive. He kept us fully updated throughout, especially when the car arrived, and ensured the entire payment process was handled smoothly and efficiently.

What really stood out was the personal touch on collection day. Marcus took the time to sit us down, offered us drinks, and we ended up chatting for over an hour before he handed over the car. It made what was already a special day even more memorable.

Marcus brings a perfect blend of professionalism and warmth to the experience, and it’s clear he genuinely cares about his clients. I’m genuinely looking forward to working with him again on future purchases.

Thank you, Marcus, for making this such an enjoyable and seamless journey.

I purchased a used Jaguar F Type with HR Owen Specialist Cars in Cheltenham. Will was a pleasure to deal with and prepared the car to an exceptional standard. He took the time to make the handover feel special and a real event. It was the perfect introduction to the car of my dreams and I would highly recommend Will and the team at Cheltenham. A premium service delivered by petrolheads who prepared the car to an excellent standard. Brilliant.

The most appalling customer service imaginable from HR Owen Stockport. Unresponsive, lack of communication, promises that aren't kept. I have now had 4 days of work disrupted. Was assured at lunchtime that my car would be back with me this evening - after 5pm I had a message to say it will now be tomorrow. I assess customer service as a profession and certainly would not approve this company

Ferrari London is a racist place who I relised , didn't relize I was getting millions of views posting there cars on line great marketing for them, , I have the receptionist verbally attack me and some tall l bloke offering me out to come round the corner, then when they relized im not scared as im a professional muay thai boxer amd I've had a hard life, so I'm not scared they want to back off, I dont care about ferrari, I got Chelsea truck company, also koenigsegg london, love me and there cars are more expensive and better than ferrari, london, I like ferrari not this Dealership staff, content creators are the new Entertainers, I sell there cars better than there staff, as I get millions on views. There loss, I had a porshe so supercars norhing for me. I'm a international photographer. Supercar photographer is a hobbie I have a day job, there loss at this ferrari show room, racism be there downfall.

Abysmal customer service, false promises, absolutely no care given to customers once vehicle has been purchased. After sales non existent.

Recently purchased a Maserati Grecale Trofeo from HR Owen in Hatfield. The salesman Emad was both enthusiastic and knowledgeable. At handover time, Emad sportingly agreed to go along with what proved to be a memorable family occasion.
So Great job Emad and HR Owen

Very friendly and warm service from Hibo.

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will be coming back soon to pick up my dream car!

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will definitely be coming back!

Olga Sanina was super helpful and made me feel very welcome. She made my experience very enjoyable and will definitely visit again!

Maserati Manchester -: Service Dept
Andy (service manager) made the service experience a dream
Communicating throughout what time & day was preferable even though they were tremendously busy
A courtesy reminder phone call extremely polite professional & friendly - unlike some prestige establishments whose employees are very unpleasant to deal with !
An honest discussion regarding recommendations for necessary works to be carried out
A speedy thorough and happy result on dealing with Andy @ Stockport HRowen

I had purchased a Maserati Levante which had faults.HRowen stood by their product after nearly 3 months and reimbursed me the full invoice price of the car and replaced it with an equivalent car.I am very grateful for the help of Alex the sales executive and also to Mark Matthews the business manager who made my bad experience very much easier 5 stars to all

Start to finish brilliant. Called up on Tuesday lunchtime for a car which they agreed a price on, there and then. Deposit paid, car was secured. Same day, finance was all sorted thanks to Ian who worked after hours to send documents across to sign which was very much appreciated seen as I requested for the car to be ready for Friday.
On arrival, I was offered to be picked up from Cheltenham Spa station which was appreciated highly, weather was really hot and the cooled seats in the Bentley Bentayga were great, that’s right, they picked me up in a Bentley! If that wasn’t enough, unlike most dealers/traders, who have the car sat in reserve, they had the car full tanked for me to head back to Manchester which was a very kind gesture and which I am highly thankful for!
Was shown around the showroom and had a lovely chat with Will who was the main contact I was communicating with throughout, great chap and would love to cross paths with some time in the future. Thanks to everyone at H R Owen Bentley (Cheltenham) was a pleasure purchasing my car, hopefully won’t be the last.

Good reliable service. Ralph went above and beyond to assist with a last minute service of our Maserati.
They did try to charge for extras but ultimately it is your choice whether you agree to it.
Overall a satisfied customer and will definitely be returning to use their services again.

We have mixed feelings about taking our car here for service for first time. We knew they were more expensive than the competitors but they said drop car Monday and it should be ready to collect Tuesday afternoon..depending on ‘the list’ of what needs doing. We had literally done less that 1000 miles in a year so thought the price quoted should be what it is… although the forum warned anyone that the cost will rack up.

We were give a long advisory list and then told to look back at when it was done last ( this indicated the work didn’t need doing probably), we looked at the service record and reduce list and to a couple of Essential service items such as replace air filters and gearbox oil but we thought these would have been part of major service??

We picked up the car eventually Friday, paid £1k more than quoted but £250 less that someone had warned us it may cost, as the service team are there to make money. How they can quote you for service and not tell you the ‘oil’ cost an extra £612 on top is crazy??

All I would say is if you don’t have an abundant bank balance (like those who car there were worth £3 -4M) then please check what IS & NOT included in a service before leaving vehicle. We would be very careful before returning for sure.

We still have no idea why it took 4 days so be prepared to be without the car for a while or book months in advance to secure loan car!

Updated 17/7
So having has the AA replace our battery For a new 5 year warranty Bosch battery, the AA explained when HR Owen serviced the car recently they left a critical cable off the battery pack that could have ruined the boot interior by leaking battery acid everywhere! To pay over £3k for a service when they had the car 4 days and find out this is an absolute disgrace!

Shocking service gave my car in for a service and highlighted some issues they didn't fix them and lied then questioned about it and service advisor was rude and told me they missed it and then changed there story 3 times in a 10 minute conversation avoid them and spend your money elsewhere

Lamborghini London service gives an amazing customer experience, Dale and Michael go above and beyond on their customer service, car is looked after as well as customer, great communication. I Would highly recommend this service department.
65 Burr Road, Wandsworth, London, SW18 4SQ

Maserati went in for a service, 21,000 miles told need new discs and pads front and rear, plus other works total close to 5K, I'm a qualified mechanic, when challenged on the works they backed off. Over charging for non essential work is wrong on every level.

Heaven forbid you should ever end up either in front of or beside one of these absolute dimwit a$$hats on the road. Driving around like they own the place, aggressively tailgating while carrying some poor customers car in their trailer. They've got about as much intelligence as a plank of wood.