HSA Bank Reviews 

use anybody else! i have personally had healthequity before and they were better. i am FORCED to use this company by my insurance provider/federal gov (GEHA).

big issue #1 - a while back i got divorced, and did all the accompanying changes to all the insurance stuff. somehow something got jacked up at HSA Bank and they LOST about 10 months worth of employer contributions. it came out of my check, my HR was able to confirm it made it to HSA Bank, and they couldn't find it. so... they cost me about $600.

big issue #2 - this year they have changed the platform you use for your HSA investments TWICE. they switched to Schwab about a year ago, which was welcome because it's a very user friendly interface, with tons of options. was still a PITA to set it all up, but at least there was benefit. then like 9 months later they sever their relationship with schwab, you can't even keep your HSA money that you already put in schwab there, and it gets yanked out and put in their own online platform called "HSA Invest" and that platform SUCKS! and also charges fees that were not charged before, and you only got a 3 month grace period before those fees go into affect.

wanna transfer your money out via rollover? well guess what, the PDF form isn't fillable, so print it out and do it all by hand and then scan or snailmail it. what a joke. desperately trying to hold onto your money, probably because they are trying to stem the outflows of capital resulting from their poor customer service.

HSA Bank is terrible. Especially for the investment accounts. If I could go anywhere else, I would. They micromanage you and your account to funnel funds through their own platform to steal your money. Not only that they did a finds sweep from the old Charles Schwab platform and didn’t even allow me to keep that account open. Now I’m forced into their brokerage laced with fees with less investment options and less flexibility. Terrible HSA from the ground up.

This is one of the worse companies I’ve ever had to deal with. 3 times I asked them to mail me a debit card and all 3 times card never arrived. I then tried to close the account and they told me I need to pay $25 to close the account which is preposterous since I didn’t volunteerly open this account; it was opened through my work. But the worse part of all this is that when I was closing the account, I was very adamant that I don’t want them to send me a check, because for whatever reason when they mail me things it never arrives, and I was leaving the country so I didn’t have time to wait and hope it arrives. 10 days later, no money deposited. I call to ask what happened, and they tell me that they mails me check. I am furious. Avoid this company at all costs if you can.

StateFarm bank turned our HSA account over to these scammers and they started charging a fee and slowly draining the account balance. There was NO fee arrangement on the original account and no adequate notification that fees would start. I didn't have any reason to frequently check the account since it was inactive on my current health insurance, but HSABank was stealing MY money in fees. AVOID this horrible company.