HS Direct Reviews 751

Excellent service from Dan Moore at HS Direct, we had a technical issue and Dan Moore got on to it straight away and got it sorted with the minimal amount of fuss.

Marc Taylor was great at explaining the workings of everything. Lovely chap.

HS Direct has been a great company to deal with. They have helped our company with all aspects of health and safety compliancy. I had the pleasure of dealing with Daniel Moore recently, he walked me through how to create and send a RAMS to a new client. He couldn't have been more helpful.

Gary (Shaw) gave me a walkthrough of the software and despite technical issues at my end he stayed patient and professional. By the end I was able to make good use of the software and will be adding staff to the system over next week. The only improvement I would like to see is to have a documented system overview prior to using. just a personal view and may not be necessary for the majority.

Marc T was absolutely impeccable. His service was brilliant from start to finish, kind, insightful, and very quick to resolve any H+S or management system queries I had. He made everything smooth and stress free, and it honestly felt like I was in the safest hands possible.

As Jez once said in Peep Show: “This is exactly the sort of thing I was hoping would happen.” That sums it up perfectly.

Highly recommend Marc T, a total credit to the team.

Always really helpful and a quick response from Ian Parkes - answers in language I can understand ,thank you

They absolutely plague the life out of you every day calling twice a day take the hint I’m not going to answer the phone.

Thanks to the team for getting us accredited. Big thanks to Preeti, Leo and Levi.

Preeti worked her hardest to get us accredited in such a short space of time, it was literally a few days maximum!

Look forward to working with you in the future.

Sarah

I have been dealing with both Tom and Jake, they have both been very professional. I was up and running within 20 minutes. Highly recommend HS Direct and both Tom and Jake to help you through if you have any questions

Had a guy called Gary walk me through a demo of the Health & Safety system. He was brilliant and easy to understand and help me navigate my way through. Really helpful and keen to help all the way through if I get stuck. Thank you for a great service.

Our experience with HS Company UK has been very disappointing. Despite clear communication and repeated follow-ups, they failed to deliver the employee contract by the agreed deadline. When we requested a refund due to non-delivery, they refused to return the payment. This shows a lack of professionalism, reliability, and accountability. We no longer require their services and would strongly advise others to be cautious before engaging with this company.

Spoke with Daniel Moore who helped with all my queries.
He was polite, chatty and very easy to talk to.
He helped me navigate the system easier and made it simple and easy to understand.

The H&S contact person I spoke to (Nick Daley) was helpful and informative about what information would be required for my risk assessment. The clear guidelines made it easy for me to gather the right Information from my colleagues. The risk assessment was easy to understand and to action

Jo Grain went above and beyond to help us get our Smas Accreditation,
Thanks for all your help

Extremely efficient and made things a lot easier for me.
Rather than sitting in my office, I could actually get out and do real work

I wanted to thank Rodney and Mark for the amazing customer service, wow I have not got the words to describe it.
I was looking at getting the CHAS acreditation for my small limited company and I wouldn't be able to without HSdirects's help and support on this.
A huge thank you to everyone in the team that got involved.
Tiago Teixeira

Very helpful and friendly staff, I spoke to Rod who couldnt of been more helpful and talked me through all the steps and even did a video call so he could show me how to access everything on the portal
Thank you!

I needed to get my companies Health and Safety up to date , I looked through the internet and left my details with three companies. The next morning Nick Daley from HS Direct rang me back and we had a great chat about my needs and what HS Direct could offer. The other companies did not ring me back!! Nick then rang me back after sending me details about HS Direct and we discussed the best way forward for my needs. I then had a teams meeting with Mark to show me around the software which is very intuitive. The software is very customisable and easy to use, giving me the ability to get my site safety records in order.

great company to work with superb customer service offered , josh helps with all my business enquiries when there needed & things are kept supersimple

Poor service , poor communication .HS Direct will continue to take your annual subscription without notification. When I asked them to cancel my policy at the start of a new term they refused even though I told them I was retiring through ill health. I was forced to ask Mastercard to intervene and issue a refund , needless to say they did and a full refund was issued.