HSL Chairs - Brighton Reviews 

91
•
TrustScore 4.5 out of 5

4.7

Newtown Road Trade Park, Hove, BN3 7BA Brighton, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The very pleasurable, personal, friendly service from KERRY in the Hove branch. We stayed for hours trying out the chairs and beds too! It was without pressure but WITH tea and biscuits! We bought a... See more

Rated 5 out of 5 stars

The lady who sold us 2 Himolla chairs was very helpful and friendly, very pleased with our visit in this shop…looking forward now to receive them…

Rated 5 out of 5 stars

We found HSL in Brighton by chance. We had brilliant service from Josh and lots of advice about the Ercol sofa we wanted to buy. HSL is one of the few furniture stores that actually stocks an excellen... See more

Rated 5 out of 5 stars

We went to the HSL shop in Brighton &Hove to buy a couple of chairs. As I have a bad back problem I thought it would be difficult to get the right chair for comfort. But our sales consultant Joshu... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Disability equipment supplier
  4. Furniture Manufacturer
  5. Mobility equipment supplier

About HSL Chairs - Brighton

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Newtown Road Trade Park, Hove, BN3 7BA, Brighton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

91 reviews

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4.7

All reviews

(91)

4,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Megan

Great service from Megan. No pressure to buy, just an opportunity to try (and re-try) as many chairs as we wanted in a relaxed and friendly atmosphere. Lots of good advice and no upselling. We even got coffee, biscuits and Tunnock's tea-cakes.

3 July 2025
Rated 5 out of 5 stars

Quality product

Quality product, fabulous craftsmanship. Sales people were amazing and so kind to my father. Delivery and removal service faultless. The chairs look amazing and are so comfortable. I would highly recommend this company.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

At last!

I’ve just had my , beautiful chair delivered by Jason and Conor.
Very polite and helpful. They even moved my old chair for me!
Thank you all at HSL from Kerry at the Brighton branch to the manufacturers for the speed in which it was made and the guys that delivered.
I’ve waited a long time to have a comfy chair!!
At last!!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect cannot fault

Lesley and Megan from the Hove branch were helpful friendly and professional. They spent a long time with me explaining the chair and ensuring a correct fit. They provided us with coffee and biscuits which was very appreciated as we had come a long way.

14 June 2025
Rated 5 out of 5 stars

Highly delighted with my new HSL chair

Highly delighted with my new HSL chair. So comfortable and can already feel the support it is giving to my painful back. The whole process was easy, from buying my chair from an extremely helpful store assistant, to the delivery just 6 weeks later. I got regular updates about my delivery, and a phone call from the driver half an hour before arrival. The two men who delivered my chair were courteous and helpful. I would definitely recommend HSL.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Good suggestions about possible fabrics. No pressurised selling. Felt like a valued customer.

30 May 2025
Rated 5 out of 5 stars

Good service at the HSL furniture…

Good service at the HSL furniture outlet very attentive and knowledgeable about the furniture I was interested in. Every detail was explained concerning upkeep of the fabric and the longevity. I tried out various armchairs to get the correct fit and comfort.

9 May 2025
Rated 5 out of 5 stars

Fabulous customer service

I ordered and received a catalogue and samples, which arrived promptly.
I had a follow up phone call.
I visited the showroom in Brighton with a good idea of the chair I wanted.
The staff were friendly, knowledgeable and helped me choose the right sized chair to give me the back support I needed.
My husband had all his questions clearly answered re the cost and expected delivery time.
As we then decided to order two chairs we were given a discount.
We had 48 hours to cancel or change our minds.
I rang the next day to change the colour of chair leg.
It was easy to get through on the phone.
Exemplary experience!

1 May 2025
Rated 5 out of 5 stars

HSL Brigton

The sales person, Megan was very helpful and explined in detail all the information regarding the chairs. We found her very pleasant to deal with.

23 April 2025

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