HSL Chairs - Glasgow Reviews 

Visited the Glasgow HSL store on two occasions with my Mum who was looking for a new sofa. We were looked after by Marlene who was so helpful, professional and kind. The service in the store really helped us to settle on a decision, and we really appreciated the kindness displayed to us.

Fantastic customer experience. It was a lovely experience buying our new chairs from HSL. Natasha from the Glasgow store was wonderful and so helpful.

Amazing friendly staff very helpful took time to explain everything . all three staff members were happy to help.I would recommend HSL Anniesland Glasgow to everyone
Moira Dickson

I had a very pleasant experience in your Glasgow showroom yesterday. Marlene was very helpful and patient with someone who changed her mind about the chairs and cover! Thank you, Marlene and l cannot recommend this showroom enough.

,Marlene at Glasgow branch made me feel welcome and was most helpful in guiding me through choosing the right chair for me .She answered all my questions, gave me swatches of matieriel to see which matched with my decor .
I am looking forward to the chair arriving
Suzanne Robertson

Marlene was so helpful and made us feel relaxed immediately. She explained about all aspects of the Stressless chairs, which helped us make some choices of chairs available.

A very good experience today at HSL. This was our second visit and both times Marlene looked after us. She was knowledgeable, friendly and knew her stuff. Mum has dementia and Marlene was very patient and took her time with explaining her different options. Thankyou Marlene... would highly recommend

Excellent customer service

The service was informative staff were friendly and helpful taking time to cover the types of seats sizes and covers

It was a great personal experience where the staff took their time to understand what I was looking for and share their knowledge which helped me select the right chair. They went over and above checking that I was happy with everything and giving me refreshments and allowing me time to make a decision. I would highly recommend the Glasgow store and the staff there, especially Marlene

Relaxed friendly and helpful
Went in to buy a chair and got the information I needed to get the right chair for me

Very helpful friendly staff member. Polite & good telephone manner

Be very careful when buying Giuseppe Nicoletti furniture from HSL. This is my experience with HSL re the delivery of a G Nicoletti sofa that could not be fitted through my doors despite having a standard size. I've previously taken delivery of two large sofas, a fully boxed and assembled Wren kitchen and a super king bed without any issues! Apparently, this is an issue HSL are aware of. These sofas are made in Italy. Begs the question. Are they only suited for an Italian standard door size? There was lack of communication about measuring access. I feel completely let down by HSL customer service, which offered limited solutions and did not take responsibility for the delivery issue. 'Solutions' offered were, reselect a sofa but HSL keeps 30% of my money or get a refund less 30% of what was paid. (£1160). There was no responsibility or interest shown in the situation HSL left us in. We're now in a situation where the front window will have to be taken out in order to get the sofa in!!!! I asked HSL, given the circumstances, if they would pay for this. I was met with a resounding NO! No understanding. empathy or kindness was shown. They put their policies above the needs of the customer. We should all expect good customer service, but the real measure of a company's service is how they respond when things go wrong or situations like this arise. There's a real discrepancy between HSL's claimed commitment to customer service and the reality of my experience.
The Glasgow store staff have been fine, and fully agree that I've been treated poorly.

The women at HSL Great Western road today have been quite simply amazing!
I broke down outside the shop and had to wait with my elderly mother for the AA. Marlene and Natasha went above and beyond to help me . They welcomed us in along with my wee dog Riley and gave us a coffee and a lovely warm environment to wait in whilst sorting out the car issue.
They quite literally came to my rescue. I cannot thank them enough.
Lovely staff , so kind and helpful in such a beautiful shop.
It has been an absolute pleasure getting to know them both as we had to wait a wee while before the AA turned up .

Amazing Service !

Successful delivery of my fabric by a careful and courteous young man. It was meant to come last week at the same time as my chair but was found to be missing.

Both members of staff that helped us were very friendly and professional. Our questions were dealt with politely and patiently. A query regarding delivery was sorted by the following morning.
An excellent shopping experience.

The helpfulness of the staff. Natasha in the Glasgow store was extremely helpful and informative in dealing initially with my phone call and advice based on our previous purchase of a chair for my mother in law and subsequently with my visit to the store to complete my order.

I found my experience with HSL exceptionally friendly and professional in all aspects of my contact from showroom to delivery of my chair.
The chair was of a very high quality and easy to use. I have no hesitation in recommending HSL.

Arrived at HSL Glasgow to get a new comfortable chair.
The assistant, Natasha, was very friendly and knowledgeable as she showed me several chairs which would suit me.
After coffee and biscuits I made my choice and completed the transaction for my new chair.
All in all, a worthwhile visit.

The store assistant, Natasha, was very attentive and thorough throughout my shopping experience. She explained the proper fitting procedure for the rise and recliner chairs. Natasha also explained the costings and associated warranties etc.