Great service. From ordering to delivery first class. The showroom were patient and knowledgeable. The deliver y team Paul and Thomas were prompt, friendly and efficient. The called beforehand to le... See more
Location
Switch location79 Clough Road, HU6 7PL Hull, GB
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Visited the store in Hull , there was a great selection of chairs & found a few that were suitable . The 2 ladies were knowledgeable & friendly . A home visit was arranged by them for my elderly par... See more
customer service was good, my chair arrived today, everything was done quickly, Paul and Thomas came early, explained how the chair worked, so I'm very happy, thank you.
Our sofa delivery from HSL came on time with Gordon & Shane who were friendly and polite, taking care not to damage door frames or walls as they negotiated the furniture through the tight space t... See more
Company details
- #17 of 397 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #5 of 77 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Hull
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
79 Clough Road, HU6 7PL, Hull, United Kingdom
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Visited the store in Hull
Visited the store in Hull , there was a great selection of chairs & found a few that were suitable . The 2 ladies were knowledgeable & friendly .
A home visit was arranged by them for my elderly parent who needed a chair .
Great service
Great service. From ordering to delivery first class. The showroom were patient and knowledgeable. The deliver
y team Paul and Thomas were prompt, friendly and efficient. The called beforehand to let me know their arrival time. 5*
customer service was good
customer service was good, my chair arrived today, everything was done quickly, Paul and Thomas came early, explained how the chair worked, so I'm very happy, thank you.
Sales were very thorough
Sales were very thorough. Going through every step of the order with us. Not at all pushy. Giving us time to think without hounding us
The staff very helpful and very…
The staff very helpful and very knowledgeable excellent service thank you
A good experience throughout
From going into the store to look around, to the chair being delivered by Shane and Craig, the service has been really good throughout.
HLS-a superb service from the get-go
HLS-a superb service from the get-go. Capped by the Hull showroom abrim with classic/contemporary seating and Karen, an excellent listener and sales adviser.
Result: I found my perfect chair. Thank you.
Chair spotting
My wife and I popped into HSL today looking for two reclining and rise chairs Yvonne met us at door she told us a bit of what they do to help people get the right chair for their health issues. You have to take your time. Yvonne was great very helpful. We have ordered two chairs....all good....
Your staff member Lucy
Your staff member, Lucy, met me at the door and was very helpful and welcoming. This was a repeat visit to buy a footstool and cushions. Lucy served me last time, when I had bought a 3 piece suite, and she was as good as last time. I am delighted with my 3 piece suite. It is the best I have ever bought
Went in to buy a stressless chair
Went in to buy a stressless chair , ordered with no problems . Just a wait till it arrives
Yvonne at HSL Hull was absolutely…
Yvonne at HSL Hull was absolutely brilliant from welcoming us at the door the service and help in choosing the right chair for my Mum was perfect.
A cup of Yorkshire tea was very welcome !
Can’t praise Yvonne enough she was so good at explaining everything and made the whole experience perfect
From the minute we entered the car park…
From the minute we entered the car park we were met at the door and welcomed into the Hull Store. The staff were professional, approachable, knowledgeable and extremely friendly and welcoming. Yvonne, karen and Lynne are all excellent ambassadors for HSL. We came away with the chair we wanted after being given lots of easy to understand information. Absolutely recommend this store.
Had stressless chair delivered 15th…
Had stressless chair delivered 15th May, rang to arrange date and phoned half hour before Alex and Asad both spot on brought in and put were wanted removed and disposed of all repackaging and demonstrated chair functions great. Staff at store when choosing and purchaing also really helpfull and knowledgeable regading products
I have just taken delivery of my new…
I have just taken delivery of my new furniture from HSL
and I am very pleased with my choice, the whole
experience in dealing with HSL has been a breath of fresh air, the two delivery men "Alan" and "Asad" where careful, polite and informative and would recommend HSL to anyone thinking of purchasing chairs or sofas.
Very helpful and friendly staff
A nice showroom and very pleasant staff…
A nice showroom and very pleasant staff our purchase
was quite seamless looking forward to the delivery of our chairs
We’ve been very impressed with the…
We’ve been very impressed with the service from HSL right from day one, firstly in the shop in Hull, to the delivery at home, followed by customer care follow up. Would highly recommend.
Fantastic shopping experience
Lynne welcomed us and made us welcome asked what we were looking for,showed us round explaining everything then left us for a while to make our minds up.A very pleasant shopping experience thanks to Lynnes efforts.
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