HSL Chairs - Milton Keynes Reviews 

80
TrustScore 5 out of 5

4.8

The Stacey Bushes Trading Centre, MK12 6HS Milton Keynes, GB


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Rated 5 out of 5 stars

My husband and I visited the Milton Keynes branch of HSL Chairs yesterday and found the whole experience very good. We were welcomed at the door and it just got better from there. Karen and Lynda we... See more

Rated 5 out of 5 stars

Ashley and Cameron delivered our new chair today, and were great - moved all the furniture for us, and got us nicely settled in The whole experience - from first contact to a home visit, to measur... See more

Rated 5 out of 5 stars

Kara from Milton Keynes came out quickly to agree a chair purchase and had all the detail and fabric samples to complete the order. I have 7 years of experience of HSL and found them very helpful in r... See more

Rated 5 out of 5 stars

Staff were very helpful and not pushy, allowed me to choose my chair without trying to sell me something dearer. Coffee and biscuits were nice!


Company details

  1. #15 of 396 best companies in Home Furniture Shop
  2. #2 of 38 best companies in Disability equipment supplier
  3. #6 of 78 best companies in Furniture Manufacturer
  4. #2 of 73 best companies in Mobility equipment supplier

About HSL Chairs - Milton Keynes

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • The Stacey Bushes Trading Centre, MK12 6HS, Milton Keynes, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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4.8

All reviews

(80)

4,088 reviews in the last 12 months

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Rated 5 out of 5 stars

This being our second purchase of a…

This being our second purchase of a chair, once again we were suitably advised by the very capable and friendly Julie. A delightful and very knowledgeable person, a definite asset to your company. Please convey our additional thanks once again.

13 April 2026
Rated 5 out of 5 stars

Good communication

The sales team were very helpful both in store and on the phone. The delivery team were polite and tidy. Good communication.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and caring customer service.

We visited the Milton Keynes store on the 23rd and was served by Julie. She’s was really helpful, caring and attentive. I didn’t feel at all rushed or pressured with my purchase. She also explained everything very well. Thank you very much Julie.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a new bed

I was looking for a new bed. In the showroom all the staff were friendly and welcoming. Julie was the member of staff that took me on and was very helpful and explained in understandable terms all about the beds.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to be served by HSL

This was our second purchase from HSL's Milton Keynes showroom. We were so pleased with the fireside chair we bought for my wife a couple of years ago that we decided to get a matching one for me.

Sales staff were lovely and there was no pressure, with plenty of time for me to try the different sizes and styles for comfort. Also tea and biscuits while we were left undisturbed to make our decision.

Five weeks later, we received a call offering us a choice of delivery slots for the new chair. As promised, we had a call from the delivery team (Alex and Asad) when they were about half an hour away. The guys worked quickly and efficiently to bring the chair in and complete final assembly. Couldn't fault either of them - smart and tidy with a professional approach.

Overall very pleased indeed.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, I struggle with my knees so Annette made sure the chair fitted perfectly. Explaining how the rising part of the chair worked and got me to try for myself. My 2 granddaughters 9yrs commented to us about how nice she was plus they got tea and biscuits.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Karen and great service

Karen was so welcoming and friendly. Courteous throughout the appointment didn’t rush us explained everything really well with different options and fabrics to choose from. Really brought the chair to life when a colleague brought out a large piece of the fabrics we liked to show use. Fantastic service . Customer was Denise Hince

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service at HIS…

Brilliant customer service at HIS Milton Keynes. Julie
was exceptional, friendly, professional and knowledgeable in every respect. Thanks also to Martin and Leon for a friendly and flawless delivery.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant experience

We arranged a home visit.
We contacted HSL due to the good reviews and personal recommendations.
Everyone was polite and helpful. Everything went well we placed an order and look forward to the delivery.

15 January 2026
Unprompted review
HSL Chairs - Milton Keynes logo

Reply from HSL Chairs - Milton Keynes

We're happy to hear that everyone was polite and helpful during your home visit. We appreciate your order and look forward to delivering your items to you.

Rated 5 out of 5 stars

Visited HSL Chairs Milton Keynes today…

Visited HSL Chairs Milton Keynes today and met Lynda who took me through the process of making sure I was suited to the correct type of chair for me. I also needed to buy a bed also a sofa.Again Lynda gave me good advice and helped me make a correct decision to buy the items, very professional, very knowledgeable.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience in store and at delivery

Very good experience visiting our local store - sales assistant was courteous, knowledgeable and helpful without being pushy. We needed small chairs and a matching sofa, and were able to try out a wide range before choosing the ones we wanted. We got a great deal on price too. The delivery team (Chris and Terry) were great too - knowing that I needed to travel a distance to take delivery, they rang me well in advance to confirm a time so that I had time to get there, but wouldn't need to hang about too long waiting for them. Much appreciated in the current cold weather! Altogether a very positive experience.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I visited the HSL store in Milton…

I visited the HSL store in Milton Keynes and was helped enormously by Hilary, who was kind, patient and explained everything to me in great detail. I had decided upon one chair and Hilary had nearly finished all the paperwork, then I changed my mind and bought a different one. All the way through she encouraged me to ensure I was making the correct purchase for my size and particular back issues.

19 December 2025
Unprompted review

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