Lovely staff who couldn’t have been more helpful, their knowledge of the products was excellent and made the purchasing of the right chair easy and relaxing. The choice of fabrics, design and price we... See more
Location
Switch location196 Liverpool Road, ST5 9ED Newcastle-under-Lyme, GB
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See what reviewers are saying
The lady we saw was very helpful. Nice to be treated as an individual and listened to what we needed. Served coffee and a biscuit while we browsed the sample books for what material/colour my daughter... See more
Dawn at the Newcastle under Lyme branch was extremely friendly and helpful. Explained all aspects of the service that is provided. We could not have been in better hands.
We were greeted by David who saw I had mobility issues and had the door open ready for me. We were shown to the item we wanted to see and given a cup of coffee while he compiled the information needed... See more
Company details
- #14 of 395 best companies in Home Furniture Shop
- #2 of 37 best companies in Disability equipment supplier
- #6 of 76 best companies in Furniture Manufacturer
- #2 of 72 best companies in Mobility equipment supplier
About HSL Chairs - Newcastle-under-Lyme
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
196 Liverpool Road, ST5 9ED, Newcastle-under-Lyme, United Kingdom
4.9
Excellent
130 reviews
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Chairs suitable for people experiencing back pain
The Showroom was in the right location for us. I am suffering with back pain and wanted to try some different chairs. The assistant Dawn, was extremely helpful, showing us lots of different style chairs and helping us to find and purchase chairs that were both comfortable and elegant. Many thanks for a great service 👍👌
4 May 2025
Helpful and knowledgeable staff
5 May 2025
First class service
I had initially encountered HSL at the Ideal Home Show and the excellent customer service continued when I visited in store. Being made a cup of tea enabled me to sit and relax in the furniture and the staff then gave their expertise on sizes and fabrics. From beginning to end the whole experience was a reminder on how good customer service can be.
19 April 2025
HSL. Not cheap but what great quality chairs.
Used this company for many years and our very old orthopaedic recliners are still supportive and comfortable. Decided to purchase a riser/recliner; my right hip will be replaced soon to go with all the other metal joints! (And they say that sport is good for you?) HSL Newcastle under Lyme; seen by Julie. What a sweetie? And so patient with me and my wife. Not once did she even look fed up with us two taking forever. Even offered us a drink. Both her and her Manager were absolutely fantastic; patient and helpful and totally professional. We spent a fortune (as usual) but what price comfort in our old age? Great company to do business with if you are looking for top quality. If you are not go to eBay! Julie; your a star!
1 May 2025
Very helpful sales lady
Very helpful sales lady, wasn't rushed at all . We booked a second appointment to try out the chair again before ordering. All staff excellent. Delivery guys Craig & Danny lovely.
6 May 2025
Unprompted review
Recliner
David was very professional and friendly he explained everything to me I didn't feel pushed into anything
20 April 2025
Very knowledgeable and friendly staff…
Very knowledgeable and friendly staff who take the time to ensure that you are happy with every aspect of your purchase.
11 April 2025
Alex and Emmanuel a brilliant team
Alex and Emmanuel were extremely helpful, they were punctual and very pleasant to deal with. Would highly recommend them.
23 April 2025
Unprompted review
Excellent service the chair arrived…
Excellent service the chair arrived sooner than we expected. Communication from staff was great. The delivery men Ian and Paul were great, very helpful and took all the packaging away. Great service 👏
10 April 2025
Unprompted review
From Shop to delivery everything has…
From Shop to delivery everything has been excellent
Danny and Craig delivery was excellent very nice experience
4 April 2025
Unprompted review
A high quality product
A high quality product, efficiently presented information and keeping me updated on the process.
The sales person (John) was very professional and phoned me personally to update me.
27 March 2025
Very knowledgeable staff who were…
Very knowledgeable staff who were helpful and not in your face to push a purchase. The member of staff we dealt with was new and learning but she was kind and professional and the whole experience was positive. All shopping experiences should be like this when looking to buy a big purchase.
21 March 2025
John at Newcastle under Lyme was very…
John at Newcastle under Lyme was very very helpful . We sat in the most comfortable furniture ever . Nothing was too much John he is a real asset to the company and branch .
21 March 2025
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