Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from. Very helpful further discussions with Alison and Z... See more
Location
Switch locationDutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
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See what reviewers are saying
No pushy sales lady following you around - we could wander around at our own pace & look at all options. When we asked for help a lovely lady named Alison came over. She was very helpful describing... See more
My Mother was assisted by Charlie, he was professional, polite, patient and understanding. He was extremely knowledgeable. We waited 6 weeks for delivery which was well within given perameter. Both ch... See more
Outstanding experiencing with Alison @ The Newcastle store. So knowledgeable, caring and kind to my mum.No sales push at all. She put my mum at total ease. She should be awarded as an outstanding... See more
Company details
- #16 of 399 best companies in Home Furniture Shop
- #2 of 37 best companies in Disability equipment supplier
- #5 of 76 best companies in Furniture Manufacturer
- #2 of 72 best companies in Mobility equipment supplier
About HSL Chairs - Newcastle-upon-Tyne
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, United Kingdom
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Happy Shopper
Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from.
Very helpful further discussions with Alison and Zac (as Tim not available) about price and delivery. A warm and friendly experience.
Friendly and knowledgeable salesman
Friendly and knowledgeable salesman. No rush or pressure.He made the whole process easy .
Excellent service
Excellent service from Suzanne who explained how to judge the chairs and sofa we were looking for, according to our shape, weight etc. A pleasurable experience.
Quick and easy delivery and build from…
Quick and easy delivery and build from Chris & Terry.
Professional service from start to finish
The salesman was very helpful, allowing us to take the colour swatch book to my parents to ensure we got the best match to the existing suite.
Alex & Amanjit who delivered the chair were efficient, polite and very respectful.
Newcastle Store
Amanda and Suzanne from the Newcastle branch were extremely helpful with the purchase of my new chair. We made two visits to the store of about an hour each. We were not 'sold' to but offered help when we needed it and left alone to make my choice. I have nothing but praise for the whole experience.
Great Customer Service
A lovely welcome into the showroom. Amazing customer service from Vicki at Newcastle. She was so patient with my 95yr old mum. It took a while, and after her trying lots of chairs a decision was made. Vicki took the time to expedite the delivery and even made mum a cuppa whilst trying out the very good range of riser recliner chairs. Cannot thank her enough.
Everything beautifully explained
Everything beautifully explained, the size and type of chair that would be suitable for me by Suzanne.
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Outstanding experiencing with Alison @…
Outstanding experiencing with Alison @ The Newcastle store.
So knowledgeable, caring and kind to my mum.No sales push at all.
She put my mum at total ease.
She should be awarded as an outstanding member of your team ...Thank you Alison .
Good Customer Care
Tim introduced himself and was very knowledgeable about the products, which helped choose the right chair to suit the needs.
Suzanne made are experience very…
Suzanne made are experience very relaxed and explaining all the chair options for my father .
So knowledgeable
Newcastle efficient and professional
Staff at the Newcastle store were very welcoming and Amanda was extremely helpful and efficient and knowledgeable about the product. Delivery was timely and both Paul’s were professional and efficient
Two Pauls delivered my chair…
The two Pauls delivered my chair without fuss and set it up.
Very good experience at the show room
Very good experience at the show room, staff excellent. Good delivery, all the staff we dealt with were efficient and professional.
Helpful and knowledgeable
Visited HSL Chairs in Newcastle on 21st April looking to purchase a new Stressless Recliner. Greeted by Amanda who was very friendly and helpful in assisting me choose a chair to suit my needs. All in all a great experience and would certainly recommend without hesitation.
Excellent
Everyone in the showroom was very helpful, and no pressure to buy, Paul and Paul who delivered the chair were excellent, very polite and efficient when they carried the chair through some difficult twists to get it in the required room.
No pushy sales lady following you…
No pushy sales lady following you around - we could wander around at our own pace & look at all options.
When we asked for help a lovely lady named Alison came over. She was very helpful describing options that were available & also explained various ideas which would work for me.
A great experience with friendly & helpful staff.
Very helpful staff.
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