HSL Chairs - Newcastle-upon-TyneReviews 

140
TrustScore 5 out of 5

4.9

Dutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB


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Rated 5 out of 5 stars

Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from. Very helpful further discussions with Alison and Z... See more

Rated 5 out of 5 stars

No pushy sales lady following you around - we could wander around at our own pace & look at all options. When we asked for help a lovely lady named Alison came over. She was very helpful describing... See more

Rated 5 out of 5 stars

My Mother was assisted by Charlie, he was professional, polite, patient and understanding. He was extremely knowledgeable. We waited 6 weeks for delivery which was well within given perameter. Both ch... See more

Rated 5 out of 5 stars

Outstanding experiencing with Alison @ The Newcastle store. So knowledgeable, caring and kind to my mum.No sales push at all. She put my mum at total ease. She should be awarded as an outstanding... See more


Company details

  1. #16 of 399 best companies in Home Furniture Shop
  2. #2 of 37 best companies in Disability equipment supplier
  3. #5 of 76 best companies in Furniture Manufacturer
  4. #2 of 72 best companies in Mobility equipment supplier

About HSL Chairs - Newcastle-upon-Tyne

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

3,555 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Shopper

Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from.
Very helpful further discussions with Alison and Zac (as Tim not available) about price and delivery. A warm and friendly experience.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Suzanne who explained how to judge the chairs and sofa we were looking for, according to our shape, weight etc. A pleasurable experience.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Professional service from start to finish

The salesman was very helpful, allowing us to take the colour swatch book to my parents to ensure we got the best match to the existing suite.

Alex & Amanjit who delivered the chair were efficient, polite and very respectful.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Newcastle Store

Amanda and Suzanne from the Newcastle branch were extremely helpful with the purchase of my new chair. We made two visits to the store of about an hour each. We were not 'sold' to but offered help when we needed it and left alone to make my choice. I have nothing but praise for the whole experience.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

A lovely welcome into the showroom. Amazing customer service from Vicki at Newcastle. She was so patient with my 95yr old mum. It took a while, and after her trying lots of chairs a decision was made. Vicki took the time to expedite the delivery and even made mum a cuppa whilst trying out the very good range of riser recliner chairs. Cannot thank her enough.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experiencing with Alison @…

Outstanding experiencing with Alison @ The Newcastle store.
So knowledgeable, caring and kind to my mum.No sales push at all.
She put my mum at total ease.
She should be awarded as an outstanding member of your team ...Thank you Alison .

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable

Visited HSL Chairs in Newcastle on 21st April looking to purchase a new Stressless Recliner. Greeted by Amanda who was very friendly and helpful in assisting me choose a chair to suit my needs. All in all a great experience and would certainly recommend without hesitation.

21 April 2026
Rated 5 out of 5 stars

Excellent

Everyone in the showroom was very helpful, and no pressure to buy, Paul and Paul who delivered the chair were excellent, very polite and efficient when they carried the chair through some difficult twists to get it in the required room.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

No pushy sales lady following you…

No pushy sales lady following you around - we could wander around at our own pace & look at all options.
When we asked for help a lovely lady named Alison came over. She was very helpful describing options that were available & also explained various ideas which would work for me.
A great experience with friendly & helpful staff.

16 April 2026
Unprompted review

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