HSL Chairs - Nottingham Reviews 108

Being able to see a catalogue online without having to give any personal information was great, The chair I tried (very helpful to be able to try out at home) was extremely comfortable and did everything I needed. The colleagues who brought it were kind, friendly, knowledgeable and efficient and gave me plenty of time to check out the product without any pressure. Ordering was easy, I just await delivery now.

Very helpful and friendly staff, nothing was too much trouble. We could take as much time as we needed to select the right chair.

Very helpful and informative sales staff, Russ and Jo couldn’t have been kinder and more patient with my queries. I was very pleased they were able to bring a chair for me to trial. Very much looking forward to receiving my own chair! Telephone queries have been answered promptly and efficiently. Very pleased with whole experience.

Attentive , knowledgeable sales person

From the moment we walked into the showroom to the moment my furniture was delivered, we couldn't fault HSL Chairs. We were looked after exceptionally well in the showroom by Emma whose product knowledge was very good whilst at the same time leaving us to browse at our leisure which was so important. After purchasing exactly what I was hoping for, the timescale of events was exactly as advised from payment of the balance being taken very pleasantly and efficiently by Sana to the delivery of the furniture . I was kept updated of delivery progress and the suite was delivered by Craig and Damo who were very pleasant and helpful whilst also being respectful of my property .I highly recommend HSL, thank you .

From the staff in the showroom to the delivery men Excellent service the whole way through. We will be promoting the company to our friends and family.
Thank you to you all

Outstanding service from Emma at HSL Nottingham store. This is what Customer Service is all about, no pushy sales talk. Emma was friendly, courteous, understanding and knowledgeable about our requirements, went an extra mile to show us a chair that was not actually in the showroom, in fact we cannot praise her enough for her care and service throughout our visit to the store. We recommend HSL 100%, and will not hesitate to go back.

There was a slight issue with delivery, but when it was identified- the whole HSL team seemed to go above and beyond to satisfy my needs and meet the original expectations. Well done showroom, the back office team and delivery guys who were so helpful.

The experience and expertise of the staff and their empathetic approach, gently coaching my father into understanding what he really needed.

Excellent service. Thank you

Good honest customer care, simple as that👍.

We bought our chairs from the Nottingham branch which is a lovely showroom staffed with very nice, very knowledgeable, helpful people that listened patiently to our requirements. Nothing was too much trouble. Our selection of chairs were delivered in the time that we were told. The delivery team called us when they were enroute and arrived almost to the minute from what they said. The two gents delivering were courteous, pleasant, very respectful, and made sure that we were happy with what they delivered.

Excellent service enough information to make an informed decision. Given time to make my decision

I cannot speak highly enough about the service I received from the manager and client consultant (David) at the Bramcote HSL shop. They both went out of their way to make me feel comfortable in the shopping experience. I needed specific chair requirements for my health condition. I need not have worried. David’s knowledge and customer service skills were exceptional. I felt my needs were listened to and I was guided through the options suitable for me. I was extremely happy with the eventual chair I tested and chose. I could not have made that choice at all without David’s expert guidance.

Staff in the store were helpful, knowledgeable and patient. The delivery drivers, Paul and Paul, were friendly, very careful and extremely helpful. I’m very happy with my new chair and bed.

The staff were extremely pleasant, courteous and clearly very knowledgeable on the Company products. We were happy to purchase several items and look forward to their delivery in a few weeks.

We have purchased 2 pieces of furniture from HSL and it was our experience on the first visit that made us return. Gillian was the first member of staff at Nottingham that we met, absolutely lovely, we needed a chair that helped with mobility and she knew what size chair would be needed and took us to the perfect fit the first time, no pushiness, no trying to get us to buy, she just listened to what we needed/wanted and helped with information to help us choose. Delivery was quoted 6/8 weeks, it arrived in 3.5 weeks. The delivery gentleman was lovely too, set up the chair and showed us how to use it, polite, kind and respectful. The above made us go back a week or so ago and order a new sofa, Emma was the lady we met then and all of the above was the same. Great service from start to finish.

Absolutely great service from visiting the show room to delivery. Everything was handled very professionally. We were kept informed along the way. Really happy with Ian and Paul who delivered my chair. They were right on time. Would unreservedly recommend this company